We were really thrilled with the responsiveness and professionalism with Bridget when booking Premier Trolleys, but when it came to day of the wedding the service unfortunately left something to be desired.
We ordered two trolleys for service between two locations in Atlanta (less than 1 mile apart). They were very expensive compared to other companies. We asked one of them to be at the bridal party's getting ready location at 2:30. Running behind, we didn't get down to the trolley until 2:55. Then, the driver informed us his paperwork said he didn't need to leave until 3:30-- and his "hostess" has run inside to use the restroom. After waiting nearly 20 minutes, we informed the driver we absolutely must leave, and he'd have to come back to get the "hostess"-- He agreed, but once we sat down to leave the seats on the trolley were filthy! Here I am in a pristine white dress, getting it dirty because they didn't even have the courtesy to wipe it down? So I had to stand the entire drive to my ceremony venue.
When leaving the ceremony venue to go back to the reception venue, the "hostess" had magically appeared-- she was EXTREMELY shy and looked to be about 14 years old. She did not say one word to me. As we were driving back, the driver whipped past some pine trees, and because it was an open-air trolley, branches and pine needles whipped through the windows and again, got all over my dress. had one of us had an arm resting on the windowsill, someone could've gotten extremely hurt.
Again, booking the trolleys was an agreeable and even enjoyable process-- and the little white ones are beautiful for pictures-- but for that kind of money I seriously expected better service on my wedding day. read more