I initially had a very positive experience with Premier Roofing and even recommended them to others. Unfortunately, after living with the completed project for nearly two months, I feel it's important to share the rest of my experience.
Erik was knowledgeable, professional, and very responsive during the sales process. He answered my questions, explained everything thoroughly, and gave me confidence that any issues would be addressed.
Unfortunately, that level of service did not continue after the installation.
One issue involved the seam where the flat roof meets my screen door. It was completed in such a way that my screen door would no longer open. Premier Roofing sent someone to correct the problem, but the repair created a new one. There is now a gap that allows bugs and rain to enter whenever the main door is open and the screen door is closed and latched, defeating the purpose of having the screen door in the first place.
Roofing tar was also left on the flat roof seams and railing. It has repeatedly transferred onto anything that comes in contact with it, permanently damaging two flags, including a sentimental American flag that has been in my family for decades. I even had the flag evaluated by a professional dry cleaner, but the tar could not be removed. I notified the owner of the company, but I have not received a response or a proposed solution.
I was also told the property had been magnetically swept after the job was completed. However, when my gardener worked in the landscaping, she found approximately a bucket full of roofing debris, including nails, hidden in the bushes and lawn. Fortunately, no one was injured.
The most disappointing part has been the lack of communication. As these issues developed, responses became increasingly difficult to obtain. Calls and text messages often went unanswered, and I repeatedly had to follow up just to determine whether anyone was still working on these concerns.
I understand that no construction project is perfect. What matters most is how a company responds when problems arise. Unfortunately, that has been the biggest disappointment. As of June 30, these issues remain unresolved. read more
