The two girls that cleaned my apt just left and I had to get on here and sing their praises. Best experience I've ever had. My apt looks beautiful and It smells so good. They didn't miss a spot. They were sweet and professional and I highly recommend them. Hannah was one of their names and I didn't catch the other. They even got me in same day! The gentleman who answered the phone and booked my appointment couldn't have been any nicer or more helpful as well. Every single thing about this process was top notch. I highly recommend them. read more

I was gifted a deep cleaning from my friends while I recovered from surgery. I am so please with the cleaning done by this company. The two ladies(Hannah and Brittany)that came to clean my place were professional and had nice energy, which is important to me especially when I let someone in my home. They came in asking me what I wanted as a customer! I love that. I had a basic cleaning done plus baseboards and ceiling fans. I never had this done before so I didn't know what ask for but it was more than enough. My shower looked like it did when I first bought the place!! I am so pleased and grateful for this gift. They also bring their own supplies. I am happy! read more

Two stars because the job they did was okay, one team that came in was quick and did a fantastic job, the other group of people were mediocre at best. The issue arose when we tried to pay them on time, THEY didn't process the payment. Then I get emails from the owner to pay again... months later...today I got a text message threatening to call the police and have me arrested if I don't pay today by 6pm. Keeping in mind that we TRIED to pay them months ago! This business billing practices and "collections" practices are unethical. read more

We are moving and we had not given our house a good cleaning in a LONG time. It was an absolute wreck (and I don't mean in a 'skinny girl saying she's fat kind of way...it was dirty as hell - cobwebs, dust bunnies - the works) and it's a big house (seven bedrooms, two bathrooms). The house is almost empty, so there wasn't a lot to have to clean around. When I told them on the phone that there was a lot to do, (also, we had to ask them to do it quickly - called them on Tuesday, needed them Wednesday as we were having an unexpected showing of the home) they told me they would schedule two people to be there on Wednesday afternoon at 3:00 PM to put in two hours, and then send at least two back on Thursday morning to finish up before our 4:00 PM showing. Wednesday came and at 3:00 PM they were not there. At 3:41 PM I received a call on my cell at work (even though I gave them the home number to speak with someone that would be there) telling me that they just weren't going to be able to make it today and they'd come early on Thursday and knock it all out. I wasn't happy, but I told them that was fine. They got to the house the next day after 10:00 AM with a crew of three and according to my mother, they worked like demons and did a fantastic job. I got home and looked around and I told her they did NOT do a fantastic job. All of the dust that had been on a shelf over my night stand was now laying on top of my night stand. Same with the shelves directly over my bed (all of which were now empty). Dust was all over my bed and my pillows. When I left that morning, I noticed two pennies laying on my bedroom floor in different places, and just left them there - figured the folks would either pick them up or the vacuum would - either was fine with me. Got home that night - the pennies were still there, right where they were when I left. (Don't get me wrong - glad they didn't take them - shows they're honest, but I could have accepted them picking them up and putting them on the shelf or the night stand, even though I didn't - just to give the appearance that they didn't vacuum around them.) There was still dust in the corners of the louvers on my closet doors and anything that I hadn't gotten out of their way was now shoved out of their way. Did they have a big job to do - yes, they most certainly did. Did I warn them it was a big job and tell them that we literally had not cleaned the house in years due to my father's declining health and my mother having to take care of him and make him her priority - yes, I did. Did I expect more for $82/hr - why yes, I did. While they did get a good deal (and I confess, a good deal) of the mess cleaned up, I feel that we didn't get everything we paid for, and I most likely would not use them again, nor recommend them. Per my mom, they were pleasant people, and, although they charge by the hour, she said they did not seem to waste any time to try to get more money. I just felt like things could have looked just a bit better for the money. And, I feel that to call me forty minutes after you're supposed to be at my house to tell me that you're not coming until tomorrow was not a good thing. Again, they were pleasant enough both on the phone and in person, I just don't think I would refer anyone to them. read more

Poor service. Multiple items came up missing. Racial slus were used towards my family.

This service we have used for a couple months. Really liked the first team that came and preferred to have the same team, so we eventually waited to reschedule until we could get that team. That saves me time as well because I don't have to reintroduce a team to my house etc each time. For 2 visits the same team came and that was exactly as I had asked, then with no notice at all, a completely different team shows up. They were fine and did an OK job, but I was not notified that someone unfamiliar was coming. I would have expected to be notified of that and given the opportunity to accept or reschedule. Since I have made this request to them several times, we are discontinuing their service. I also left message for them to call me so I could tell them why we are discontinuing the service but I have never received call. Called the owner's number to speak to her but her voicemail is full. read more

My fiancee, and I recently bought a house. The house was completely empty since the family was moved out and we hadn't moved in yet. We asked the cleaning company to clean the house and requested some specifics, such as the sliding glass door tracks, the appliances in the kitchen, and the windows. The manager on the phone assured us that if there were things that weren't satisfactory, they would be happy to come back and resolve the problems. They required us to pay for the service prior to the service being completed. The cleaning company said that there would be 2 people cleaning the house, but when we went to check in on the progress, there was one lady there. At the end of the day we went to the house to check on the progress and completed cleaning. We were quite disappointed. 1. All of the lights were on in the house and the heater was on, we hadn't even used it yet and wasn't sure if it worked properly. 2. The floors were soaking wet, and in the house and basement it was clear where they mopped and didn't. 3. They did not clean the oven or dishwasher- just did the self clean 4. There was still food in the fridge, microwave, and oven- that could have been taken out with a wet cloth. 5. None of the windows, door frames, and doors were clean. The molding was also still dusty and had dog fur on it. There were a few other minor issues. My fiance called the company once we realized what went on. He explained to the man on the phone (who wouldn't tell us his name) the situation and concerns that we had. The manager blew up at him and began to argue saying that if he was unsatisfied he needed to find another cleaning company. As the conversation went on, they both began to argue over things said and things not done properly. Soon, the manager hung up the phone on my fiancee. My fiancee called back and the manager said he wouldn't argue anymore and if he has any more issues that he needs to contact a lawyer, then hung up on him again. Extremely rude. I then called back to try and calmly discuss the situation. He was rude and did not at all try to make the situation better. He claimed that the house was extremely dirty (which was not true, and the house was empty). I explained that, this is why we called a company to help us clean the house before we moved in. He went on to say that he wasn't going to put up with people arguing about his business that he has had for 30 years. He very rudely said he would give us $30 back for the unsatisfactory work. The total cost was $300. In the end I was also hung up on. Overall, this was a terrible situation and was extremely disappointed in the way it was handled by this manager and the way that my fiancee and I were treated. I hope that this doesn't happen to anyone else and they learn how to properly conduct a business that deals with people. read more

This company cleaned our new home after we purchased it and we were pleased with the results. The staff were thorough and conscientious, brought everything they needed, and paid attention to detail. I would use them again! read more

I hired this company to clean my mother's house and they did a fantastic job. She is recovering from surgery. She was very pleased with the work they did. They were prompt, professional, and polite, they brought all the cleaning supplies. The price was very reasonable and they were very efficient. I will have them come back again and again. read more

I have never used this company for their service. My credit card was charged prior to the service provided. Due to delays with our contractors for our new home we had to cancel the cleaning. It has been 4 weeks since I gave them my credit card information and I have not been refunded my $175. I have called twice to follow up on their mistake and have been hung up on. They are not professional and have not apologized or offered any type of reason for this negligence! I have contacted the BBB and hope to get answers and a respectful apology. I would be Very nervous to give this company my financial information and will never use them in the future because of the unprofessionalism I have experienced. read more

I used Premiere Cleaning of Louisville, KY to do a move in/move out cleaning on my house before renting it out to new tenants. After arriving late and leaving early, I came back to find that a lot of the services listed on their list of things they do had not been done. I specifically noticed they had not vacuumed the carpet on the stairs, cleaned the fixtures in the bathrooms, or cleaned the filter in the dryer...those were minor things compared to what I found as I walked around. Considering the house was empty with no furniture, I figured it would look immaculate for the amount they were charging. I ended up having to rush and clean everything myself and was still charged an unGodly amount. I called to complain and was assured that I would receive all they were authorized to give as a refund which was something like a reimbursement of 30 mins of work, which I still have not received from work which was done back in June 2012. Had I known that I would end up cleaning it myself, I would have save myself the $400+ I spent for this "luxury" cleaning service. read more