Got here right at 4 to have a friend seen. Was seen right away!! No waiting time involved. Glad to…read morebe seen in and out quickly but still had a breathing treatment!! Thank You Urgent Carr

consistently always an hour behind schedule. Do not follow the check in order. overbookedread more

Made an appointment online and was seen at the correct time. Staff was excellent. Was in and out…read morewithin half an hour, prescription in hand.

Had a bit of a disappointing office visit yesterday, but was contacted by the management of Premier…read moreand scheduled for a follow up today. Carrie did a wonderful job and the steroids are helping tremendously. Thank all of you guys for the work that you do.

DO NOT USE THIS LOCATION!!! Worst experience ever! Hands…read moredown! Waited almost 4 hours and the PA (not even a doctor) was absolutely no help at all!!

this was my second visit to the clinic. I was treated very well on the first visit so I thought I'd…read morecome back. I was not advised of a copayment. I was sent a bill in the mail .which I did pay the bill and it's not been reported nobody said if that I did not pay the bill which was not true I provided a receipt showing .I did I pay the bill. I will still ask for a $25 co-pay which I was not asked for at first which I was not aware that that even owed. but I was not asked for to receive a $25 co-pay by mail, as if what they said at the first time I was asked to pay it on site which I did not have. I was not sent a bill for a co-pay. The only bill I was sent was paid. one I don't think that that was fair that I was not being able to see because of a error that was not my fault I would like to know why this happened .Thank You.God Bless!

I brought my daughter in for a bad ear ache and possibly a stroke. We did not wait but they put…read moreher in a wheelchair and rushed her to scan her. A doctor met us there and told her it was Bel Palsey. The staff and doctor were excellent.

First of all I got admitted in the hospital for pneumonia and to have my gallbladder taken out the…read morenext day and the doctor ordered pain meds to me and nausea meds to me and my nurse won't help me at all. All she is doing is running from my fiance and I'm in pain

This is the place to go for urgent care. They are Fast and efficient. The waiting time - I came in…read moreby 8:30 am - checked in, pre- service health questions done, and saw the doctor by 9am. Atmosphere is very relaxing - spa music.

I brought my grandson in yesterday afternoon for an issue that although not urgent, did need to be…read morechecked out. I never made it past the receptionist. She looks up from her personal phone and said "enter the kiosk". done, received code to continue registration process and couldn't get past that so I asked her for help. "Oh, you must have an Android." um yeah, I need help. "if you had an i-phone you wouldn't have this problem." Excuse me??? I asked if she could scan the information, insurance cards and license, and she said NO. If it would have been an urgent case for real... my poor grandson would not be alive after dealing with just trying to get past reception. Then, to find out his insurance is not accepted... OK no big deal. Where else can we go? Jena or Natchitoches... Neither were an option... Asked where else to go and she says go down before you get to that road, "you know?". AGAIN TEXTING AND VIEWING HER PHONE !!!!! I on the other hand have insurance that would be accepted and will NEVER recommend nor go there.... Please hire someone that has some common sense, has a pleasant personality (as I was not rude or obtrusive towards her), and maybe some compassion or humility.

They take forever and even if you make an appointment youll wait an hour i made an appointment at…read more0815 and they keep delaying my appointment its 0916 currently im sitting in my car symptoms are getting worse and they armt helping

It is easy to make an appointment and you can be seen fairly quickly here. While the staff is…read morefriendly, they are extremely loud at their desk. People who are sick do not want to hear all of that noise and cackling. The staff should be mindful about what they are commenting about patients since everything they say can be heard. Also, in my opinion, the provider should come in discuss any findings, not send the nurse in who only hands you discharge papers.

do not come here!!!! i sat here for 3 hours with pink eye! was not seperated from anyone and the…read moreentire time waiting there is absolutely noone here and im still waiting 2 plus hour to get seen !! the first time we came when my son bumb his head the docotr judge and critized me for taking my son there instead of an emergency when the fall wasnt emergency room worthy plesse plesse please dont come here

Walked into this clinic due to a bad sinus infection. 1 person ahead of me and I waited over an…read morehour to get into a room. Once in a room, I saw a Dr quickly and she confirmed my suspicions of a sinus infection. Gave me a prescription for a antibiotic and recommended a steroid shot to relieve the sinus pressure. I agreed and received the shot and was back in my car within 10 minutes of getting into a room. All in all not bad...BUT...then came the bills! For the office visit, labor to stick me with a shot (yes, a separate charge), and the medicine for the shot (another separate charge) $427.50 ($290.29 after insurance). Then get this. The Dr. sent me another separate bill for $112 ($65 after insurance). I have been to other urgent cares on numerous occasions, received the exact same services including a steroid shot, and have never paid more than $120 depending on deductible. If you go here DO NOT get them to do anything but prescribe medicine. Or just don't go here and get ripped off. My office visit bill is currently in collection due to me refusing to pay it. Take charge of your health people. Ask Dr.s the cost of everything BEFORE they give it. I could have had 6 days of a steroid prescription for $4 instead. Lesson learned!!! I will never do business with this facility again.

Called at 6:50 to see about getting a sick elderly family member in. They close at 8 but was told…read morethey stop seeing patients at 7. Then just say you close at 7!

BAD! BAD! BAD! I am in the medical profession and I must say this place is sad!…read moreI was here visiting and had to take my father here and the ENTIRE experience was dreadful. To begin, it is not easily accessible to anyone in a wheelchair. The main door electronic doors do not even work. The bathroom did not have any soap, and this is bad especially for a health clinic. Then my favorite part, the rudest receptionist in any medical clinic I have ever come across, and she is a senior, who you think would have more compassion for other seniors! WRONG!! She quickly tells you NO AND I CANNOT AND WILL not to any requests, then you have to ask for a manager who comes out with a fake caring attitude to overrides her decisions to keep the business going. Once you are in the back of the office, expect to WAIT! We waited 2 1/2 hours to not see a real doctor, but a Nurse Pract. WHAT???? All of the staff need a good lesson on time management, customer service, and just plane ole southern hospitality. This clinic is poorly run and they do not seem to know medicine. My father had borderline pneumonia and although given the right anti biotic, he was given a cough syrup that completely dried him out instead of breaking up the mucus. When we spoke to his internal medicine doctor, finally after he returned from vacation, he changed everything this nurse pract. did. So you have been warned! Go to the Premier Urgent Care!! AVOID CENLA URGENT CARE AND THE RUDE LADY AT THE RECEPTION DESK!!!

I had a child with a head injury at 7:20pm they close at 8 ; they turned me away. Unacceptableread more

I absolutely love this place. They are LISTENERS, they hear you. I arrived with excruciating pain…read morein my neck, lymph nodes, eye cavity & face along with a fever. Based on my history, I would have been sent home with possibly a precription that I didn't need. Yep, Ms. P.A. "Rebecca" and my P.A. Assistant, the nurse was also comforting, empathetic and patient. Yep, after swab bing me, got the results in 10 minutes... strep throat was the culprit. Got 2 shots, then a cocktail of prescriptions and went home to bed. Less than 24 hours later, fever has broken, neck and face pain is almost gone and asthma flare up has reversed. Thank you so much Rapides After Hours for EXCELLENT and compassionate services.

The provider that saw me today was dismissive and disappointing. I went in after having a grandmal…read moreseizure has at a restaurant and hitting table and the floor. As a result I am suffering with very intense lower back pain traveling down my leg. Provider was dismissive from the start barely spending enough time with me to listen to my lungs. She said X-ray was fine and to take 800 Motrin. Didn't care that I informed her I was taking skelexin and large amounts of Tylenol and ibuprofen. Didn't bother to ask me what happened, look at my back, etc. I have always been a huge supporter and advocate of Premier, but I'm really disappointed in your provider and today's encounter! Dean Whitney