We honestly cannot say enough amazing things about our experience with Premier Pools & Spas of Charleston. If you're researching pool builders and wondering who you can trust with one of the biggest investments you'll ever make for your home, stop looking. This is the company you want. After interviewing multiple pool builders throughout the Charleston area, choosing Premier Pools & Spas was hands down one of the best decisions we've ever made. From our very first conversation to the day we jumped into our finished pool, the entire experience exceeded every expectation we had. Our dream backyard is now a reality--a stunning 14,000-gallon luxury saltwater pool featuring an 8x8 spa, an incredible fire and waterfall bowl combination, elegant deck jets, a beautifully designed sun shelf with bubblers, and over 3,000 square feet of gorgeous sandblasted marble decking. Every single detail came together even better than we imagined, and the craftsmanship is absolutely exceptional. Every guest who visits our home is blown away. Most importantly, our kids absolutely LOVE it. Watching them spend hours swimming, laughing, and making memories together during the hot Charleston summers has made every penny worth it. Our backyard has truly become the heart of our home, and we owe that entirely to the Premier team. The biggest reason this project was such a success is Emily. I've worked with many contractors and builders over the years, and I can confidently say Emily is the best builder we've ever worked with. She is organized, honest, incredibly knowledgeable, responsive, and genuinely cares about every customer. She consistently went above and beyond throughout the entire project. Every phone call was answered. Every text was returned almost immediately. Every question--no matter how detailed or technical--was answered thoroughly and professionally. One of the features we appreciated most was the dedicated group chat with the entire Premier team. At any moment we could ask questions, receive construction updates, discuss scheduling, or simply get clarification on something. That level of communication and transparency is almost unheard of in construction today, and it completely eliminated the stress that usually comes with a large project. Emily kept everything moving on schedule, communicated every milestone, and made us feel like we were her only customer. There were never surprises, never excuses, and never any uncertainty about what was happening next. Her professionalism, integrity, and work ethic are truly second to none. Keith, our designer, deserves tremendous recognition as well. He was incredibly patient, creative, and genuinely excited to help us create something unique instead of just another cookie-cutter pool. He spent time brainstorming ideas with us, offered thoughtful recommendations based on years of experience, and transformed our vision into a beautiful custom design. His knowledge of pool equipment, automation systems, layout, hydraulics, sun shelf design, bubblers, lighting, and overall aesthetics was incredibly impressive. The renderings and construction plans he produced matched the finished project almost perfectly, making the entire construction process seamless. Our project manager, Josh, was equally outstanding. Josh was always on-site making sure everything was progressing exactly as it should. He was approachable, friendly, and incredibly knowledgeable. It was obvious he takes tremendous pride in his work and genuinely wants every project to be perfect. He even went above and beyond by helping me pull out shrubs while we prepared the yard for our artificial turf installation--something completely outside the scope of his job. That's simply the kind of people they are. Throughout the project, Josh patiently answered countless questions, explained every stage of construction, and made us feel completely confident that our pool was being built the right way. One thing that really stood out to us was Premier's commitment to quality. They don't cut corners. They partner with highly skilled contractors for every phase of construction--from excavation and steel to gunite, PebbleSheen finish, plumbing, equipment installation, decking, and final startup. Every crew that came to our property was professional, respectful, experienced, and clearly took pride in their craftsmanship. It gave us tremendous peace of mind knowing our investment was being built by true professionals. My family can be extremely meticulous, and we ask a LOT of questions. Not once did anyone make us feel like we were inconveniencing them. Instead, every member of the team welcomed our questions, explained everything thoroughly, and treated us with complete respect. That level of customer service is incredibly rare today! read more