Dr. Romiar is fantastic as always the kids love him and he cares about the patients.read more

I have brought both my boys to this practice for 5 years now. We've seen almost all the doctors…read morehowever Dr. Beattie and Vicki are amazing. They know my children, and my kids love them. I never have trouble getting an appointment or getting the treatment my kids need. I honestly can't believe the low stars i'm seeing on these reviews. my son was diagnosed with a milk allergy from an allergist in palm beach gardens when he was 10 months old, Dr Beattie is the one who figured out he actually had salmonella poisoning, NO dairy allergy! . They are thorough and I have all the confidence in them.

We've been a patient of Dr Gowda for 9 years. We are always able to get an appointment, he returns…read morecalls personally if needed and has a caring bedside manner . He isn't in a rush to over medicate but listens to our issues . In the last couple of years, Dr Sarah had joined the practice. My girls love seeing her. She remembers their names, interests and always asks after them if they don't all go in on the same visit. Nurse's and front desk staff go above and beyond . Would highly recommend this office.

This is my first time in this office. I made appointment at 8:15 to be able to go to work after my…read moreson be checked. I have to be honest. Dr.Gowda is very nice and respectful. On the other hand , his front desk rude and in efficient. No respect to the pt or their family.

Really disappointed with how much this practice has gone downhill. All of the physicians we…read morepreviously saw have left, and now there is one new physician who, unfortunately, has left me feeling very uneasy about my child's care. During our very first visit, she suggested weaning my child with ASD off medications within minutes of meeting him and without any clear reason, when I had simply requested a refill after his prior physician was no longer there. The front desk staff and medical assistants have honestly been the only reason we stayed as long as we did--they've always been kind and helpful. However, we've reached a point where we will be transferring our children to another practice. Appointments continue to be scheduled for my children that I did not make, resulting in me having to cancel them almost weekly. I've repeatedly asked for this to stop, but it continues to happen, and it has become incredibly frustrating.

I'm here to tell you all the truth. You can tell how scared they are of this review because of how…read moremany bots they had to use to give themselves 5 stars after my google maps review. Or maybe they just begged all their employees to help review, who aren't customers. Just my speculation. Here we go. This office used to be great until it merged with SuraMed. I just found out today that Dr. Rahman and Jackie, the two who started this practice, are now gone and it is fully ran by SuraMed. How did I find this out today? Oh I'd love to tell you. I'll also share about my reimbursements they lied about processing over a month ago. My new daughter was scheduled for her monthly appointment at 2 months. They called to say Jackie wouldn't be in last week so I asked if they could reschedule us to today with her instead and they said yes but now I understand why they were acting awkward about rescheduling then. My wife and I come in today, take AN HOUR after our scheduled appointment time to be seen by a pediatrician and who walks into the room, not Jackie! No acknowledgement of us having to be seen by someone we didn't schedule with either. He told me her and Dr, Rahmen don't work there anymore. Why they were able to call and tell me she wouldn't be available for the first appointment and then tell me I could reschedule to see her but give me another pediatrician without consulting me first is beyond me. I'm not going to let my daughter be seen by whoever you throw my way. I did my research and chose who I was comfortable with. My wife and I are also more comfortable with a woman seeing our daughter, and I didn't even have the opportunity to pick anyone else there. I wasted 3 hours of my day driving all the way to this office which isn't close by, waiting an hour to be seen past my scheduled time, and being let down with no acknowledgment or apology. I thought that would be the end of it. Before I left, I asked the front desk girl if she could check to make sure my reimbursements would be coming at the end of the month. We had trouble with Medicaid coming in when our daughter was born, but we got it fixed. Before then we paid out of pocket, but the insurance is able to pay for those visits so we can get our money back. Last month they said it's in the system and they'd make sure we get our reimbursements. The front desk lady this time said she had nothing to do with it and we had to call billing. So, I call billing to check, and guess who sees absolutely nothing about us requesting a claim to be reimbursed! The billing lady JUST put in our claim so we are hopefully seeing all that money back this month as we were supposed to. If I hadn't checked, those liars would have never had any claim to fulfill and kept my money despite having the insurance to get it from. I have been livid all day thinking about how much these people went from giving me lots of hope to being as let down as possible. UPDATE: It took a month and a half to get my reimbursements through. I called at the end of the month like they said and their response was that it'd take another 7-10 business to receive my money! That's 9-14 real days! I didn't think it could get worse but there they go again with the half truths. I was completely under the impression I'd receive it at the end of the month but they only begin processing then. What a joke! I will never return here again. I will never give you the opportunity to waste my time and take my peace of mind. This place is far below 3.5 stars. Look at the reviews for the past year all 1 star thanks to SuraMed. Only a single good one thanks to Dr. Rahmen and Jackie. Reminder, they're gone! (It's now 4 stars thanks to the onslaught attempt to bury my review specifically!) I see you replying to other reviews. Don't you dare bother with me. Do better or close your doors.

Not impressed. I've been trying to get my almost 9 month old a pediatrician since we moved here a…read moremonth ago from California, I called a midwife that I was thinking of seeing before we moved from Florida to California last year for some referrals. They gave me a few, and this was one of them. I was put on hold immediately which is fine, then the receptionist came back & I started telling her my situation, she cut me off and asked me what type of insurance we have, I told her UHC & she said they "only take Medicaid, ok?" And I said No, hold on, what if we paid cash, she said "we aren't taking new patients bc of corona, who aren't on that insurance, ok?" She couldn't wait to get off the phone with me the whole time & I wish she would have just said they aren't taking new patients from the beginning of our call.

The best best best pediatrician you would ever find!!! I love DR Grullon…read more She's my pediatrician for both my boys (3 years old & 4 months old) She's an incredible doctor who reads children with her eyes, who cares about her work her passion doesn't go for granted I appreciate this doctor so so much.

I have to give a LOT of praise and thanks for Ilianna, the triage nurse for Children's Physician…read morePalm Beach Gardens!! More on that below, but first... I have been bringing my kids here for over 5 years and haven't always been greeted or treated very friendly by the front-desk staff--and they haven't always been the same people over the years. I have had good experiences with the nursing assistants and medical professionals once getting past the waiting-room area. You would think the front office would be staffed with people who actually know to deal with and enjoying working with clients. As first impressions go, this front office is abysmal. It's the only reason I won't give them a 5 star. In the past, they have made getting forms filled out unnecessarily difficult and rarely give clients their full attention. **I have, however, ALWAYS get great communication, respect, and extreme congeniality whenever I've spoken to Ilianna.** She is a diamond among the coals! Most recently, we have moved out of state and needed to get immunizations sent to our new providers and schools. Ilianna took the much-needed time to listen to my needs, find the information needed, CLEAN UP the confusing records on file, and then faxed all 3 of my kids' records in MINUTES!! She was patient, she was funny, and she was a joy to work with. I cannot give her enough love! THANK YOU ILIANNA!!

I take my two kids 3 and under there an always receive great care when they have been sick. They…read moreschedule kids at certain parts of the day and we'll kids going for check ups at other parts of the day. They have a sick kids area to sit in the waiting room. I've visited both the Gardens and Jupiter locations and they aren't fancy but I'm always comfortable. Billing has never been an issue.

I had an appointment with Dr Alexander Bie. He took his time; he listened, asked questions and…read morefound me a more affordable option for my needed medication. Thanks Doctor Mark L

I showed up to my appointment 45 mins early, wasn't seen till 20 mins after my appointment was…read morescheduled to end. I spoke with Dr. Dharia briefly, Very useless conversation. I just needed a referral from her, to get treatment through a special Program for veterans. In the end I got nothing but shop talk and a story about her family being in the military as well and a fat bill for a appointment that she didn't hold on time. And to top things off she tried selling me on services I absolutely didn't need. This physician is a snake oil sales woman. She has no respect for peoples time or medical needs. Just what she can bill u for . My advice, stay away

Love this practice. I've been taking my children here for about 9 years. Never a wait and everyone…read morefrom the office staff to the providers are truly very caring, knowledgeable and friendly.

The place was dirty and disgusting. The doctor looked like he hadn't showered and smelled very…read morestrongly of cheap cologne. Things were not sanitary and the tray they brought the vaccines out on looked like it had never been washed. We waited forever and the office girl was very rude.

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.