MD Pain, also known as Metro Denver Pain, or MD Sport, Spine, and Pain Management, has been through…read moremany changes since 2017 when I first was a patient. Since I have been injured in 5 car crashes that were not my fault, I suffer from crippling constant pain.
At first I found MD pain helpful. They were responsive to my needs and the Dr. Huser listened to me. But that started to change. MD Pain began to use Nurses who were licensed to write prescriptions, (NPs) and those NPs began to change my medications. This resulted in complications for me that were very serious!
I had to call the Doctor on off hours in emergencies, and get help! I even had to go the ER! Then they closed some offices. Then COVID hit. MD Pain switched me to online appts which frankly were more convenient for me, because I didn't have to worry about being late due to traffic. Finally, this year, I was on a good medication regime and working with a good NP who understood my medication needs and wouldn't change them. Then I was informed that Online appts were cancelled. And I would have to go back to in-person appts. I was not informed that the office or clinic would be moving.
I have a long history of sever migraine headaches. And I take medications to control them. But then in October I got a terrible headache and missed my appointment because of the headache. The NP I had been working with had left MD Pain and the new NP refused to fill my medication because I missed my appt. even though I had been a patient for 5 years!
After 5 days of this terrible headache, I was transported by ambulance to the Emergency Room at Porter's. Since I had just signed a new "Pain Contract" I asked the ER doctor to call my Dr. at MD Pain and ask what medications I could have. (This was after Porter's had me waiting 4 hours).
After 5 hours Porter's dismissed me with NO treatment at all.
MD Pain told them: "We need her to come in". The reason was later explained to me by "Libby" at MD Pain, that I supposedly had missed a UA. Which I had not. I had just submitted one that was clean in September!
I continued to be bedridden with a terrible headache for 4 more days.
When I finally recovered enough to talk on the phone, I called MD Pain, and asked for an appointment for my medication refill. I was given an appointment to speak with Ashley Vanderjaght the next day by phone as an "exception". and she was not nice. Instead of apologizing for giving the Hospital incorrect information, she asserted that the reason she did not give me my medication before was that it would have been "6 days too early" and she stretched back into August to make her argument.
Although I told her this was incorrect, she would not be persuaded. So I just came right out and asked if she was going to fill my medication or not? I did get my medication, only to be left in tears.
This month I was denied my appt for being late after the MD Pain moved to new location. After asking how I was going to get my refill, the person behind the desk made a phone call and explained to me that she was getting my balance. I still asked her how I was going to get my medication refill. She came up with a small balance and asked me to pay a certain amount.
I told her I pay would half of the pay half of the balance, as it was a small balance, and I just made a large payment in September. She was not satisfied with this, and threatened me with collections. I thought this was ridiculous. I had just made a large payment in September and I had not gotten a statement reflecting this and I so told her. She was not deterred. She stated that if I did not pay the demanded amount, she would not schedule my appointment. I asked her position and she stated "Office Manager".
I realized at this point that MD Pain had changed so much, they could no longer meet my needs.
I suppose if you can get past the Office Manager, don't have to deal with Ashley Vanderjaght, and you can see one of the nice MDs, you might be OK at MD Pain, but I didn't want to risk it anymore.
