I fell while walking my dog last night. Arrived at 750 pm with a large gash on my chin. They…read morehappily let me in and immediately took me into the exam room. Mind you I was bleeding and dripping on the floor. ( I'm so sorry) The very kind lady that was treating me carefully numbed the area always asking if I could feel it. I ended up with 9 stitches. This is the second time I have come here over the years. First was a broken leg caused at work. Both times the staff has been amazing. Thank you all very much!!

Quick check in got seen and out within 20 minutes. I highly…read morerecommend coming here. Happy I came

Dr. Petronella is so nice and she does a great job for me. Several other doctors do not compare.read more

I would give more stars but don't have that option. Dr. Petronella and her staff are absolutely…read morethe best I have ever had. The laser gizmo for a wart on my foot was not the most comfortable every 3 or 4 weeks but sure enough after a few months that wart is finally gone. After 50 years of breaking bones, tearing things, lots of surgeries and surviving cancer, Dr. P and her staff are the best health providers I have dealt with. Simply put, they are AWESOME!!! Thanks again for the great care, Billy B. Livonia

Horrible rude customer service. woman at front desk insisted she told me to bring my inspire remote…read morewith me, which she did not. I could not have my MRI but they want to charge me $100 because I signed a paper stating I would pay if I didn't have it. Not my fault I didn't have it. Not rescheduling due their awful service and inconveniencing me! Do not recommend. Also had a dog in the office the staff seemed more concerned with than th customers. BTW, I am a dog lover.

I had a great experience. I required a MRI following an auto accident. I could not get a MRI at…read moremultiple hospitals for at least 3 weeks. There was a cancellation and I was seen that day. They were knowledgeable about auto coverage. The staff were pleasant and helpful. The cd pics were good quality. Yes, you walk outside 15 ft to the MRI station, but it was well worth it. They had the interpretation to my primary care doctor the next day. I can not complain.

Dr. Leff lied right to my face and said he was going to do one thing and did the complete opposite…read more It makes it pretty hard to trust him to have my best interest in the course of treatment. His front office staff is difficult to deal with and not very helpful at times. Some of them can be VERY rude. I had a worker's comp situation a few years ago because I broke my foot at work. I had trouble getting a claim established and it took several months to get a claim number from my employer's worker's comp insurance carrier. I explained the situation with Cindy and she said I could run it through my health insurance and then if I got a worker's comp claim number they could reprocess it so that's what I did. When it came time to reprocess the claims, she was very rude and made it seem like it was a huge burden and clearly didn't want to allow me to reprocess the claims but that's the only way the worker's comp was going to pay for it. So I paid $95 on copays so they could get paid and so there weren't any delinquent bills. They reprocessed the claims and then only refunded me $30 of the $95 I paid, a year later. Fast forward a couple years, I need to see them related to the worker's comp claim again because my ankle is bothering me...and their office manager or whatever her title is, Stephanie Walker, calls me to tell me that they will be billing my health insurance and will refuse to reprocess the claims if I don't open the worker's comp claim before my appointment. Clearly she does not want to deal with worker's comp at all and sees me as a burden and not worth their office's time. That's the tone of voice she used with me. She made a comment that she would have to bill me as a new patient because I haven't been seen in 3 years. I asked for clarification on this because it seemed odd since i should be considered an established patient. She clearly did not feel that she had to explain this to me based on her tone of voice. She states that it's common practice everywhere not just their office to do that. I said that I've never run into that where they treat you as a new patient just because you haven't been there for a while. And she says "I didn't know you were a medical biller!" Like that is totally uncalled for, inappropriate and unprofessional. I was just asking if she could explain what she meant by her statement and why that was. They also stated that they will bill to my personal health insurance and will refuse to rebill to worker's comp. I'm having a hard time getting the claim reopened and they want documentation that my current situation is related to the initial injury. So there's no way around the doctor's office having to rebill to worker's comp if it's deemed related. Their unwillingness to help and the way they can't be bothered to do their jobs is unbelievable. Front office staff could use some lessons in customer service and bedside manner. The fact that the office staff is unwilling to work with you, makes it hard to find good enough reason to keep going to this place. It's not my fault I had a worker's comp claim. It's not my fault the timing didn't line up between getting a claim number and seeking help. Do you even care about your patients? Wtf? I'm just so floored by the attitude of the staff. I find it odd how Dr. Leff could let his office be run by such miserable, unfriendly, and unhelpful people but you know what they say... the fish rots at the head. It makes me want to find a new provider. I don't think I can keep going to a place that treats their patients like this. However, I feel as though I must go back since this issue is related to the first injury since they saw me the first time. I'm at a bit of a loss as to what to do. Come to think of it, I've had quite a number of problems with this place. From problems with the admins to numerous billing problems. And they have something against communicating by email. Well why do you have an email address, a contact form, and an online portal if you're not going to allow your patients to communicate with you through them? If you want to be treated like crap by the office staff and lied to by your doctor, you can go here. Otherwise, choose somewhere else. Oh and they told me they were discharging me from the practice after they got wind of this review. Rather than try to fix the problems and correct things and take it as an opportunity to improve... they tell you not to come back. I was already planning to change providers but it shows you just how much they care about their patients and making things right. What's the point of asking for reviews if you're only going to be ok with the positive ones? Take it as an opportunity to improve and make things right. I'd avoid going here if you can.

Front office staff is so kind and welcoming! We got in right away without a wait and met the most…read moreamazing medical assistants. The doctors were very knowledgeable and helpful.

Dr. Watson is very great at spotting cancer and does a very thorough job. Front desk isn't the…read moregreatest but you'll have great Dr.s

I called to reschedule my appointment and ask a simple billing question, but the receptionist was…read moredismissive and curt from the start. When I tried to clarify why I was billed after being told I wouldn't be, she gave me attitude and brushed me off. I felt so unwelcome and disrespected, that I canceled my appointment entirely. Front desk interactions set the tone, and this experience did not reflect basic professionalism or care.

Had a serious cut at the tip of my finger from a circular saw accident while building my new deck…read more After checking in in which took only a couple of minutes, I was in a patient room within 10 min having my injury evaluated and addressed by the on site Physicians Assistant. The PA was very polite, professional with a nice friendly disposition that took the time to explain the medical care she was going to give me where she proceeded to give my finger a 10 Iodine soak to ensure all germs and bacteria were cleaned out of my deep cut before proceeding with suturing my injury. Following the procedure, she gave me clear concise instructions for me to follow that would ensure a proper healing of the cut. From time I arrived to leaving the facility was on the order of an hour which for medical care is quite good by any standard these days. Overall I was very pleased by the service I was provided and will definately return to this facility in the future if the need should ever arise.

Very professional and helpful. Comfortable returning if needed. Conveniently located and wuickread more

They make house calls to the assisted living facility where my Mom lives. They are always prompt,…read morepleasant, and patient with my Mom. I would recommend this business.

Elite Podiatry and Dr. K are amazing. By far the best podiatrists I have ever had work on my feet…read more They are very kind and considerate of my needs. They are always prompt and take the time to explain what they are doing. You couldn't ask for a better group of Dr's and staff. Thank you so much

Dr. Lacasse is a godsend! Reasonable wait times once you've signed in, and her skin care solutions…read morework quickly and dramatically. I'm undergoing a medical treatment that has caused bad acne flare-ups for me in the past, but since visiting Dr. Lacasse as a preemptive measure against those flare-ups this time, my skin has literally never looked better. Oftentimes I see dramatic changes overnight. I actually made this account just so I could post this one glowing recommendation! Polite, professional, super effective treatments. A big thank you to Dr. Lacasse!!

Pleasant staff, had to wait about 15 minutes but I would expect she will take the same time with me…read moreas she did with the person before me. Definitely answered all my questions and explained things thoroughly. You can TELL she has many years of experience. Did not talk down to me or appear to be condescending to me in any way. NOT HURRIED. Will definitely recommend.