I have a technician that hasn't been communicative to say the least, it has been frustrating trying to reach out to them because I don't get anything back? Twice I've been told that the customer service is going to escalate this issue to management with no ETA provided when I could get a call back. Not even an ETA for the technician because they apparently need a specific piece for my key fob, but the least they can do is tell us "hey it's 4th of July weekend and won't be able to get this fob working until Monday morning". They can't even do that. Just straight to voicemail. read more

One of the worst customer service I dealt with. They informed me that the key locks I needed would have to be ordered; which I was fine with. Called a week later, and no one seemed to know what I was talking about. Kept calling for any updates because they wouldn't call me. Over a month and $300 dollars later, I was relieved to be done doing business with the business. read more

Very COVID responsible and the Rafael the man who helped us was so pleasant and answered all our questions! He also picked up the phone when we called before coming to check it out and this was one of the fewest places we found that could actually replace my key. Most places said they didn't offer it or have it available. The prices was the cheapest we found it. $163 for a replacement that looks exactly like the one that came with my car, if not better with the trunk pop button! read more

Premier Locksmith - Keys & Locksmiths Near Me - Mission, Texas

Horrible service. I called for help after I locked myself out of my car. i was left stranded for hours with my kids since nobody showed up. I had to keep calling and texting until no one picked up the phones. after being told it would be 20, an hour and a half passed so I called them again and they said they would have the driver text me which did but never showed up. read more

First off, when we called from Harlingen and asked if they were located in town they responded yes. Lies!! When the tech showed up 3 hours later to work on our shed lock, he had no parts or idea how to fix. Said he would have to take lock to Pharr and try to see if they could fix it there!! Another 3 to 4 hours probably. And the charge was going to be about $150 on top of what they were going to charge for the service fee. Stay away from this outfit, they are crooks. FIND ANOTHER LOCKSMITH! read more

I saw they were very close to where I lived, so I contacted them to see if they could replace a lock in a candy machine. They said they could. 2 weeks go by, and they said parts were on their way. Another 2 weeks, and I find out they had stopped working on it. They never called me once to let me know what was happening. I had to call myself and visited a couple times. I took the machine back and visited another place that I had been to. They replaced the lock in 5 minutes... I'm very disappointed read more

Premier Locksmith was assigned by our home warranty company to rekey our new house. They never called me. I called them 4 times over three weeks because they no call/no showed for their appointments THREE times and left us waiting at home all day for appointments they never showed up for. They do not respect your time so do not waste your time with this company. Do yourself a favor and take your hard earned money to another company that acts professionally and will communicate with you and show up to do the job you hired them for. Premier Locksmith is a bad company, folks. read more

Itai is the smartest locksmith I have ever met. I did Google "What To Do When Locked Out Of Your House?", and dismissed the suggestion to "See If a Window Is Open" completely. Itai first noticed the locks were smart locks and couldn't be picked, so his brain started working on alternative solutions. I just bought the house 3 weeks ago, so I thought sellers were locking windows the way I would do mine, without verifying. Itai found at least two windows that were not locked, and managed to get into the house through a window. This is the best solution one could ever have. Waiting for another guy with tool to make a key would take more time, and drilling holes on the lock is destructive. Itai gave the best solution money can buy. read more

Good experience, at first there was a mixed up on the date / time of the appointment but Larissa helped with this and made sure there were no further issues. Would definitely use them again. read more

Locked keys in trunk on vehicle with no interior release. Was quoted 140 to have a key cut and agreed to that price. Guy showed up and basically pulled rear seat open and released trunk. Never had a key made and got a receipt for 108.25. Card got charged 135.31. The tech took the liberty to tip himself.. Truly dissapointing. read more

Got a quick unlocking of my bedroom door by corona he was very kind and got my door opened in no time and he showed up in less than 30 minutes would definitely recommend! read more

Yeah, the are really bad. Don't waste your time. We gave them three months to help us, and they couldn't or wouldn't They funny part is they don't let you take a 0. So I guess a one with a negativel read more

The guy is a fast talker, he quotes you one price and then doubles the price. Just be aware!

Initially I was unhappy with their service, the company quickly responded, & made up for it in full. Restoring my faith in the company. read more

Premier Locksmith - Keys & Locksmiths Near Me - Mission, Texas

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Very fast and efficient locksmith. I lost the key to my 2015 nissan altima. The guy showed up in 15 minutes and made me a new key in less time than that. Great service!!!!! I would definitely recommend him read more

Called ahead of time, and the lady who answered told me they had the key in stock. Trusting her I went right away, instead I was lied to and given one that did not work. They programmed the wrong key fob, deleted all programmed keys so the theft light turned on. Didn't try to fix the theft light and took over 6 hours to get the key programmed & cut. Was given a lesser price when i called ahead, but instead was charged $400. So I spent almost $400 on this very horrible key that barely works. Very disappointed. Should've gone to Guthrie's... read more