Myself and partner stayed for two nights here in June. It is was beyond a joke, the first morning…read morethere were no staff anywhere in the building to serve us breakfast (which was included in our booking) and on both nights there was no hot running water. (Bare this in mind because they were serving breakfast the next day - not sure how the staff were washing there hands). On top of that, the shower in our room was literally duct tapped to the wall, the kettle was disgusting inside (amongst many other things). On the final day when we went to check out the member of staff on site happened to be in the middle of a domestic argument which involved a lot of shouting/swearing etc by clearly a disgruntled parter. I have been seeking a refund for over a month now despite being told at checkout that a full refund would be sent back (via booking.com). I have rang the hotel 20+ times, emailed, asked booking.com for help (they cant do anything as they are channel partners) and ive even asked the pub owners (Shepherd Neame) but they also cannot get in touch with the person who leases the hotel. SAVE YOURSELF AND GO TO PREMIER INN

always worth a visit after a working day up in town straight opposite the railway!read more

Warm welcoming country pub/ resturant friendly service, the dinners are very healthy portions! And…read morevery tasty

Ok, I had the pleasure of staying here a couple of nights. The first night (a Saturday and a lot…read moremore expensive) was paid for by the company and I paid for the second night. This place isn't cheap (averaging a £100 a night). The location, on Canterbury's high street, was excellent. My room was quite pleasant. The view (of a corrugated roof) wasn't exactly inspiring. Tea-making facilities are available in the room along with a few top-grade cookies and organic tea. The bed was comfortable but the height of it and the placement of the television (at a little over bed-height) when combined with my double chin made TV viewing a little uncomfortable. Poor planning. Breakfast was very nice. However, not without some problems. On the first day we went down at 10am expecting that half an hour would be plenty of time. Due to the slow service by the time our breakfast had arrived they had started clearing away the buffet items. My full English breakfast wasn't as full as it could have been. I only had one fried egg and there was no black pudding (kaszanka). Not that I am particularly fond of black pudding, but I would like to get some. I suspect I had been given someone else's break. Oh, the toast was burnt too. When I am staying in a classy hotel I expect them not to burn my toast. Breakfast on the second day was more agreeable, I arrived early to ensure I was able to take advantage of the buffet. The hotel's cocktail bar was very nice. The first night I had an egg nog and for a nightcap a banana rumba drink. Not cheap at ten pounds a shot. But, hey, I wasn't paying Checking out was a pain. The girl had trouble understanding that I wanted separate bills for each night's stay. I gave up in the end.

While visting Canterbury I stayed here and i have to say this hotel is in a great location…read more Literally right in the center on High street by all the shopping, restaurants, bars and canterbury cathedral. Plus, Patisserie Valeri across the street has some of the best pastries i've ever had. -The rooms were nice, a good size and modern. The beds were comfortable but a wee-bit narrow but nothing extreme. -The staff was O.K nothing to write home about but they are not very knowledgeable of the area but were fine overall -The restaurant looks like a complete waste of money but then again I didn't find the desire to eat there with so many options just down the street. All in all will stay there again when in canterbury

I recently stayed at the sun inn and had a pleasant stay. Stylish, modern and impeccably clean…read morerooms, fabulous breakfast selection (my wife is vegetarian and they offered 2 vegetarian options!!) and the coffee was of an excellent quality. Unfortunately I was woken early by a slamming door downstairs which I can only assume was the kitchen door used by the staff. Definitely a place I would stay again if passing through this area.

nice pub good atmosphere nice decor and fire beer not cheap even though over the road from brewery!read more

Really enjoyed our stay here. Lodging was quiet, beds comfortable, fans in all rooms (it was hot…read morewhen we were there, easy access to railroad, inside Cathedral grounds.

Really nice and quiet hotel within the Cathedral grounds. An absolutely privileged situation with…read moreprivate parking and seminar facilities. The hotel is of modern construction and the comfortable rooms all have on suit shower rooms, tv's, tea, hair dryer, iron and ironing board. All rooms apparently have a view of the Cathedral. The hotel does not serve dinner. Breakfast has been ok: service a bit slow if you order "English Breakfast", quantities of tea and coffee have been the best I have ever seen in a hotel. Service is friendly and courteous, both at breakfast and at the reception. Recommended!

I had a work trip in the area and this hotel was the only one within an easy commute. While I'm not…read moresure I'd recommend for someone staying for a longer trip, Hempstead House is a fairly nice find for a shorter trip. Let's start with accommodations. The rooms are reasonably sized and the wifi (like the water pressure) is strong. I loved the shower and bath. As a guest, you also have access to the spa which is basically a pool, hot tub, and sauna. I had no use for the sauna as I stayed during the heat wave and unfortunately, my room did not have aircon. That poor little fan had no hope and this issue was probably my only concern over my stay. My rate included a great breakfast including hot and cold options. There is also another restaurant on site you can eat at. The breakfast was great while the other food options were average. I would recommend skipping the night the restaurant does Thai, however, given that there aren't a lot of other choices without a car, that might be difficult. Staff across the board was excellent. Lisa in the restaurant was so friendly. I didn't know what a lot of the standard British breakfast items were and not only was she patient with me, but made sure I gave everything at least a little try! The front desk staff and maids were also friendly and supportive. So, outside avoiding the house during a heatwave and maybe coming with a car, I would highly recommend repeating my Hempstead House stay.

Me and my husband went here for a meal, the food and service was excellent! Would recommend to…read moreanyone we loved it.

This place is breathtaking. Especially during the holidays you find beautifully decorated…read moreChristmas trees in every hall. There's an ice skating ring in front of the building to get you into the seasons mood. The rooms are quaint, clean and cozy. Actually particularly the tiling in the bathroom and the size of the bathroom are amazing. We spent a lot of time at the bar area and the spa. The spa is equipped with a steam room and a sauna. The sauna was no more than 40 Celsius. The steam room was okay in terms of heat. The jacuzzi was lukewarm at best. The pool was well heated and you can swim nice long lapse. The fitness studio is equipped with techno gym equipment, lots of weight equipment, even TRX, a rowing machine and much more. It has a good size. You find towels and water there (not always a given). I very much enjoyed the changing area, which offered GHD blow dryers. The staff (including the facilities guy Dell and the front desk lady Ella) were soooo kind. Big thank you to them. We were a bit disappointed at breakfast. The service was super slow and the selection often limited (because the staff didn't have time to refill quickly). We waited about 20 mins on tea and coffee at breakfast. What also bothered me a bit was how cold it was in many parts of the main building. The insulation is rather sparse in these older buildings. The windows are single paneled. If you sit in the bar area, you're guaranteed to feel a cold shiver sitting by the window area.

Excellent, say no more…read more But I will say more, obviously. Everything was nigh on perfect. Service was absolutely exemplary, from ALL the staff without being obsequious. They couldn't be more helpful or approachable. The hotel itself is an outstanding building (reached it's current incarnation during the Edwardian time I believe). Surrounded by 3,000 acres including a golf course. We went for a wedding, so didn't sample the golf course, or the Spa, or the conference facilities etc, but the formal gardens are well cared for and a great backdrop to the photos! And the food, a subject very close to my heart; was brilliant. My wife is on a non-lactose, non-gluten diet and of a 5 course meal on offer, she was able to have ... 5 courses. OK, we had to advise them in advance, but the adaptation was without fault. It's the first time my wife has been able to have a full meal at a restaurant/hotel for years! Oh, almost forgot the accommodation; we stayed in one of the mews cottages for the Saturday night; excellent! due largely as a result of the housekeeping, a lot of which goes on behind the scenes, but as I said the staff were all amazing. The only downside is that we live in Somerset and Eastwell Manor is, of course in Kent, so we won't be going there too often, but distance is the only barrier. Would totally recommend this venue.

June of 2017 was record hot in England. Of course, that's when I chose to go. We were a fairly…read morelarge group and so the group of us were spread out among the buildings. I was out back in the coach house, which was a little surprising, and a little inconvenient as they were in the middle of doing renovations, so we were having to walk through or around large plastic sheets. The location was perfection, and the staff were helpful. I had an injury and was able to get ice each night when I got back to keep the swelling down. Would like to go back when renovations are complete.

We stayed in the Falstaff Hotel 14/15 August 2011. It is a beautiful quaint hotel sent near to the…read morecentre of Canterbury. We stayed in the Coach House part which was very pleasant. The staff were excellent, all extremely pleasant and helpful. The even allowed us to leave our car in their car park whilst we went on a tour of Canterbury Cathedral. There were no evening meals here but the choice just yards from the front door meant that you didnt have to walk far to find a nice restaurant. Breakfast was five star. Many thanks to the Falstaff. Keep up the good work!

You'd think that with a Full English Breakfast on a balcony overlooking the sea, nothing could go…read morewrong. Well it did. The Full English Breakfast itself was delicious, especially the sausage but our toast was only brought out after the meal despite us reminding them about it. We ordered a pot of tea and again had to remind them about it only to be told that they were busy with other orders (fair enough, but there are nicer ways to say that). I asked if I could at least have a glass of water and was told it would come out with the tea. We were standing at the bar with clean glasses and water at the ready and were refused a glass of water! The staff here need a serious attitude adjustment.

After a brief walk from the train station I was greeted by a warm staff and a beautiful view of the…read moresea. Everyone was super accommodating, the room was tidy, and I would definitely come back for another visit.