Honestly, this very expensive purchase has already taken up too much of my time so I'm keeping this review brief. Terrible communication to start off a change in management as well as "letting employees go" allowed this company to skate by without fixing the issues in our home. We built our home in 2020/2021 and the floors were a substantial portion of our budget. Two people installed these floors (one was a Chick-fil-A worker on his first day of the job), and when they did, there was a lot of squeaking, delamination, gouges, and dents. We have several areas where the wood has chunks removed and looks as if it were chopped with a sharp tool . Socks snag on certain areas and stubbed toes happen as well. We voiced these concerns early on and were told to buy a crayon or marker to color in the spots. This was far beyond that we eventually had someone come out and look at things and determine that there should be some areas replaced, but that guy was sent on his way and we were back to square one ...by then there was also new management. Eventually, we gave up and just live with the issues that we cannot personally fix. The areas of carpet they installed have no transitions and staples were stepped on until we fixed that as well. The products are beautiful , but the installation and integrity of the products were lacking. read more