The 3 stars are EXCLUSIVELY for Dr Lynn Tucker. He is Amazing!!!…read more It's a shame how a lousy office personnel can smear the image of amazing professionals. And I can't say that they went to any Vet schools, because people that works with animals are very caring and compassionate, which is not what is happening in this office!! I get better treatment from a Macy's retail person than from the staff in this office!! And not like they are free, or low cost. Go figure!!!

I want to thank you all, especially Eddie, for helping me while I was visiting the area this week…read moreand broke off a nose pad on my glasses. I called and asked if I could come in and have it repaired. Even though the waiting area was crowded with folks, Eddie took me within a couple of minutes, fixed my glasses, even gave them a good cleaning and tried to remove some stains on the lenses, and sent me on my way with a handshake. I appreciate it!

I had a meeting with OD Steven Schaefer. It was my first time here, and the first time in a long…read moretime that I had anyone check on my eyes. Everyone in the office was very friendly, and it was a welcoming environment. I checked in and did the typical insurance exchange. Within a couple of minutes Dr Schaefer came out to get me. At first I thought I had the summer intern, as he is a young looking guy. I am at an age where I can fortunately choose Doctors that should outlast me, so that I don't have to adjust for someone new. Dr Schaefer may be young, but that comes with a huge benefit. Everyone in their life has met with a care provider somewhere that has decades under their belt, and they show it by asking a couple of questions, acting burdened, and rushing off to the next patient. Dr Schaefer was the complete opposite. He was patient, answered all of my questions, and was highly professional throughout. He definitely fits the requirements for a Doctor, and I will recommend him to anyone I can. This office is extremely lucky to have him! Thank you Sir!

I returned contacts, which were sent back to Bausch and Lomb. It took three months of waiting and…read morethey took 20% which was $92.40 off the refund for restocking. Bausch and Lomb said they would have paid me the whole amount if I sent them back directly. Poor customer service.

We've been patient/customers here for 3 years, for 3 people in our household. We originally chose…read morethis place due to some great reviews about service. Today I took my son into see if there was any adjustments they could make to his glasses that of course due to kid use were a mangled mess. So bad that he was having trouble keeping them on his face. He hadn't had them for a year yet and I was just hoping they could do something. They are always nice and very helpful here but I certainly didn't think they could surpass my expectations, yet they did! She took one look at my sons glasses and asked if they were purchased through them. They were. In less than 15 minutes we walked out with brand new frames, perfectly adjusted and no charge! I am beyond grateful and my expectations were truly blown today! We will continue to be faithful patients/customers for our entire family!

I have been going to Dr Porisch for a couple of years now and always have a great experience, he is…read morepatient and never makes me feel rushed when doing my annual contact lens exam. I dont have any complaints and would recommend giving him a try.

Their front desk staff is rude and slovenly dressed. Very unprofessional. The institute's standard…read moreway of dealing with patients is impersonal, they flat out tell you that you'll be texting and using a medical portal. When you try to ask them questions, they get annoyed. Once you get into see a doctor, their doctor will give you 3 to 5 minutes of their time and rush onto someone else The only exception is Dr. Abraham , who is excellent.

Surgery day not bad! VERY unprofessional billing department…read more The use of texting for all their communications even their billing should be changed! Very first bill sent out had no backup or explanations as to why the amount was due! During my visit, without them asking I had already paid my yearly deductible of a couple of hundred dollars plus! On the bill text there was no breakdown of how they had used any monies that insurance or that I had paid,! There was just amount due without even what the total costs of the services were! To finally get to the bill you had to go through several different sites and steps to get to an Internet site! After getting into the Internet bill, there still was no explanation as to what was done with the total amount of money I paid on the first visit! When I called, I was told that was all there was! When I asked about my payment, she explained some numbers that did not even match any amounts on the bill. I was looking at from the Internet.! When I asked for a more detailed bill I was told that was all there was! When I said, I just don't like paying bills that I don't where my money has gone to, she immediately threatened me with collections! Call this VERY Bad Customer Service

I called asking that I speak to my provider. When that wasn't possible I asked if they would return…read moremy call. That was a month ago. Still no call...obviously my concerns aren't important.

Had scarring on my eye in my direct vision. The team was very helpful with process they made sure…read moreibwas well relaxes and prepped and ready to go they took good care of me when I came out of surgery with something to drink and eat. Made sure my pain was leveled put for the ride home. It was such an awesome smooth process. I'd choose them again if anything else needed to be done. ​​

My experience was so disappointing I ended up filing a complaint with my insurance so I could get…read moremy benefits reinstated to go get a second opinion. There were only 2 staff members that were actually helpful and considerate. When I had to go back for a repeat refraction, the doctor was in and out of the room in less than 5 minutes WITHOUT SAYING A SINGLE WORD TO ME. They fully admitted that my initial exam was botched and the prescription I was given was nowhere near what I needed. Yet, here I sit, more than 6 weeks of them ghosting me and still no glasses. Zero stars

The parking lot is SUPER TIGHT! I had to squeeze out of my truck to get out and back in. Otherwise,…read moreprovider was friendly and educational

WOW, what are great company!! The people are friendly and helpful. I went with the two pair of…read moreglasses for $100.00. I think it's a great deal with my eye exam, it cost me $200.00. Because I didn't have my prescription it was a little more but beneficial. The eye exam was comprehensive and he shared a lot of knowledge with me.

I don't know what happened to this place, but it's not what it use to be. I am a long time…read morecustomer, in fact I have never gotten glasses or eye exams anywhere else, sadly to say, I won't be back. The staff are the rudest people I have ever met. I think the younger ma that works there works for his mommy and daddy because he's beyond rude and talks to people however he wants. The old lady who screams at people and calls them names is pretty horrific too. All I know, she's lucky I wasn't there when she pulled some shit with my grandmother who's dying from cancer. This place is pathetic! I do not believe it is ran by the same doctor it use to be ran by. :(

Fast and Friendly, really liked seeing my 3d photos! The consult was spot on! I will be returning…read morenext year! Thank you!

Not impressed. These guys are beyond over priced and the employees are just rude and snobby. 200…read moredollars for a basic eye exam. Anywhere else it's 80-100. I mean even if I was rich I would over pay 100 for a basic eye exam. They need some serious customer service training too.

I had a concussion 6 months prior and developed eye problems. I was referred to an ophthalmologist…read moreand then to Infinity EyeCare. I had to cancel at the last minute twice due to medical issues and they were understanding and worked with me to finally get in to get my eyes tested. I am very thankful for them because I was still having migraines. I'm hoping as I adjust to prism glasses that my migraines subside. He also tested me for sunglasses to help with light sensitivity. I got the FL41 and they are helping me deal with the LED lights. I will be returning next year!

Welcoming professional eye care from beginning to end PLUS a sincere, friendly, kind approach!…read more Frame choices are worth checking out as they have an unique variety of choices. Thank you, Infinity!

I've been trying to contact this location for days with no response. I got a glasses prescription I…read morecan't see out of so wasted money on frames and lenses and their solution is to "get me retested" (no kidding!). I've finally given up trying to contact them and will take my business elsewhere.

Do not bother if you have FEP Blue insurance. Pearle Vision is listed in the providers on the FEP…read moreBlue Cross/Blue Shield website for Rapid City. When I called Pearle to make the appointment, I confirmed they accepted FEP Blue. Wasted two weeks waiting for the appointment only to get a call two days prior to say they didn't have my insurance information. When I got in contact with them, they told me they will not accept FEP Blue. Multiple failures now have me looking for another appointment with long waits. But rest assured, they would be more than happy to see me if I paid cash. Seems to be some sketchy business practices to me.