I've used them several times over the years, most recently last month. They've always kept their…read moreappointment, done a thorough job of pumping the septic, and charged the fee quoted, which is competitive for this area. I'll use them again.

It pains me to write a bad review of any small local business. Most of the time, when something…read moredoesn't work out, it's not bad enough that I'd discourage other people from hiring a company. But unfortunately that wasn't the case when I hired Brown's: - They didn't do the job correctly, and they left it unfinished without communicating to me. (Causing another contractor to work much harder.) - They showed up very late, then tried to charge more when they had to have other people come help get the job done on time. Then they left the job undone. - They quoted me a rate of $200 an hour on five different occasions, but when it came time to pay, Kelly changed the price to $300 an hour. He knew every detail and aspect of the job ahead of time and lied when I confronted him about the cost difference. DO NOT HIRE THEM WITHOUT AN ESTIMATE IN WRITING. - On top of charging more than he said he would, he added two hours to a five hour job. (I was there for the entire process to see how long it took). When my partner found out I had been ripped off and they had broken their verbal agreement (I was too exhausted to battle it any more), Brown's promised they'd send a check in the mail for the cost difference. After weeks of not hearing anything else, we followed up again and were once again told the difference would be in the mail. It's been weeks again -- and there's no check in the mail. I paid almost double what I was quoted for a job that wasn't completely done, and the part that was done was done poorly. I may not get back what I was ripped off -- but maybe I can help someone else avoid the same experience.