Subject: Request for Resolution Regarding Service Issue…read more Good evening, I visited your business today at approximately 4:45 PM. While in line, I spoke with an employee because your card service was not working. That issue was eventually resolved, and I explained that I primarily needed to use the vacuum. I was told I needed to purchase a car wash in order to access the vacuums, so I paid for the wash with that understanding. After completing the car wash, I discovered that the vacuums were not working. I notified one of your employees, who told me they needed to reboot and would be back on shortly. I waited patiently for about 10 minutes, but the vacuums never came back online. When I asked again, I was told to continue waiting. Eventually, another employee informed me that the vacuums would not be coming back on at all. At that point, I requested a voucher or some form of credit since I had paid for a service I did not need, solely to access the vacuums. I explained that I urgently needed the vacuum to clean a spill in my car upholstery to prevent staining. Instead of assistance, I was told to go to another location and "look it up" myself, despite not being familiar with the area. I was also told that the other location might already be closed. To make matters worse, I was later told that the vacuums are actually free, which directly contradicted the information I was given by your staff. When I pointed this out, I was told the employee who misinformed me was new and "doesn't matter." However, he represents your business, and the information he provided influenced my decision to pay for a car wash I did not need. This experience left me not only without the service I required but also feeling misled, disrespected, and out of money. Many other customers were also frustrated by the lack of transparency. I am simply asking for what is fair: a voucher or credit so I can return and receive the full service I paid for. Thank you for your time and attention. I look forward to your response and resolution.

I got the basic $7 car wash. There was no line. There was an employee out there to do my card for…read moreme. In and out quick. They had a lot of vacuums, but I didn't have time to use those. For $7 and a spot free rise it was just what I needed. I'll be back!

Attached to JiffyLube on 32nd St near the airport. This location is convenient especially for…read moretravelers removing dust from vehicles parked in airport long term parking. Prices are reasonable and service is great. We ordered a deluxe car wash. We were not disappointed. We will return.

Well the front and sides of truck are clean. I guess the "Ultimate " doesn't include the back.read more

The bays are quite well kept, the equipment is in good repair, and it's good value for the money…read more It's one of the better wand carwashes in Yuma.

Took new Accord to Magic Mist after touchless wash. Noticed chips on hood. Spoke with manager he…read morestated did not happen at wash. There was no damage on hood before the wash. Something in the wash cycle damaged the hood. Manager was sarcastic with our son who was confused on how to deal with the situation. Go somewhere else. Do not trust the old equipment at this wash.