All the nurses and the provider Corie Maurer have been amazing! I been going there through out my whole pregnancy 4 weeks or less left!! From available appts, ultrasound referrals, blood draws an other labs, to preparation for birthing. Anything I need have been great! I do have one complaint but I will not let this one person ruin their review. Today at 7:50 at the seven springs location I was checking out and scheduling my next 4 appts for the next 4 weeks. Not sure of her name maybe Celes, she is the spanish woman at the check out desk. She asked me if I wanted 7am appt again I told her yes but it was actually more like 7:30. She said she only had 7 I explain to her what I mean is I was here for my 7 appt today but wasn't called back until almost 7:30. I asked what's the trick, should I arrive 15 mins before my appt to be seen at 7. She goes no trick, I don't have an answer for you because I'm not back there. I clearified that I wasn't expecting her to or upset but just letting someone know of the wait time. I believe there shouldn't be a such a long wait time because I'm the first appt of the morning. She claimed that they have to get everything set up and that anytime you go to the doctors office you're never seen at your appt time. I argued with her that that's not true, I work in the medical field and I go into set up before my appt arrives an see them on time. She responds good for you, I told her don't "good for you" me now she set the tone and there's no reason for the attitude. She says I'm not going to argue with you. Gets up says I need to talk to Corie Maurer about scheduling your appts. So everything she's says to the nurses I can hear bc It's right around the corner from her desk where I'm standing. She starts telling the nurses about our conversation about my appt, she mocks me to them about how I work in the medical field, there was some mingling back n forth but I over heard someone say "I watched you pull in". Now I'm furious is this how you deal with your clients? If you watched me pull in it was at 6:59 and you watched me walk into the building at 7:00 and waited in line to be checked in. Also there was a problematic client checking in with Ana so after a few minutes I asked the other girl if she could check me in. So what about watching me pull in? Then Corie Maurer came out and she spoke with her about the schedule, I can hear her tell celes that she has to schedule me bc I'm 35 weeks and the schedule is what it is. After she came back to her desk I then went to the back to ask the doctor and nurses if this is what she does, talking shit about clients? Corie Maurer just missed her mocking me and telling the nurses so she didn't know. I explained everything and that this is the second time I've had an interaction with her and both times have been unpleasant, the time before that I came in without a mask and she asked me if I had one, Which I did not an mentioned I haven't worn one the last few times I've been in here. She got up from her desk walked towards Anna where the masks are located and stated her frustration with people not wearing masks and that it's always been this way and what don't people understand, no one is special. She came back and handed me one, I told her that it wasn't a problem and I don't understand why she is making it one. I don't think she realize that I could hear everything she was saying. Corie Maurer recommended I check out with Anna from here on out and was apologetic. As I will do. The nurses and doctor were super kind. Celes seems miserable at her job, no kindness in her at all. Not even before I approached her with my concern. No pleasant greeting, barely even looks away from her screen for eye contact or anything. Does she smile? Clearly has no costumer service skills. No clients should get treated the way she treated me today. I've been coming to this location for the last 9 months have been seen on time. So her explanations were dull and should have just left it at "I don't have an answer for you" or act like you care and say I'm sorry I'll bring it to their attention, instead she was irritated with me that fact that I had an complaint and it showed. Then talk crap about me to the employees, very unprofessional. read more