TERRIBLE! TOTALLY UNPROFESSIONAL! Almost ruined my son's birthday and our friend's vacation! My son wanted to learn to fish for his birthday, as did some friends who were coming to WA & Idaho for their vacation. I called "PREMIER CHARTERS" a couple weeks in advance (our requested time and day were available according to their website,) and spoke with someone named "VICKY". (Who we all later nicknamed "Fish-B!tch"...lol) I told her it was a birthday celebration and my friend's vacation and that none of us knew how to fish and she said that was no problem. When I was speaking with her, there were several kids screaming totally out of control in the background and she asked me text her my information and she would make my reservation and text or email me back my confirmation number and details, etc. the next morning. I texted her all my information right after getting off the phone with her. Oddly, Vickie was very adamant about NOT making the reservation through the website... Something about saving me a commission or fee of some sort. I now wish I had made the reservation through the website so I would have had a confirmed reservation in writing. Paying a small fee would have been preferable for all the anxiety she put us through! I never heard back from her the next morning, but I thought maybe she too busy and wanted to cut her some slack... the next day I texted her again... then I called and left a message and again a few days later texted and left her more messages... NEVER HEARD BACK FROM HER AT ALL... TO THIS DAY, ALMOST 3 WEEKS LATER... SHE STILL HASN'T RETURNED MY CALLS OR TEXTS... I thought maybe I had offended her in some way... I have NO idea what it could be, (I was very nice and polite on the phone and in my texts, never mentioned the screaming kids, etc.) After a few days, my friends were trying to make their arrangements for the various things they wanted to do on their vacation and I was feeling trouble for causing them so many delays in making their plans, My friends finally got frustrated and decided to try and call her themselves.Vicky briefly spoke with them and said she would call them back with a reservation number, etc.... never called them back either! Finally, we got the hint that Premier didn't want our business and booked a GREAT fishing trip with " FINS and FEATHERS" (We told them how "Premier" was ruining my son's birthday and our friend's vacation, and they made some calls and managed to get us a wonderful tour guide and we all had a great time!) I am in the hospitality business and would NEVER treat a client was horribly as Premier Charters treated us. I will specifically tell my clients who are always asking for vacation recommendation ideas (skiing, fishing, etc.) NOT to use Premier and use "Fins and Feathers" instead. read more