1. Preferred Window Cleaning

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Grand Rapids, MI

Preferred Window Cleaning

5.0 (1 review)
Closed • 8:00 am - 5:00 pm
Updated 2 weeks ago

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Response time

1 day

Response rate

100%

Services - Preferred Window Cleaning

Window pressure washing

Rooftop solar panel cleaning

Preferred Window Cleaning Photos

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1 day ago

Was so amazed at the end result! Super clean windows and gutters. They even cleaned the screens!

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The brothers that Just do gutters did a great job installing new gutters on my house. They told me…read moreexactly what they were going to do and then the job was finished they walked me through everything they had done. The work was fast and they kept things for clean while installing.

I really wanted to have a great experience with Brothers Gutters because the company came highly…read morerecommended and the color/options they offered looked great. The actual install time was impressive -- a two-man crew completed my 288 feet of gutters in one day, which I appreciated. Unfortunately, the overall experience left me frustrated. From the beginning, communication was inconsistent. My sales rep was late to the estimate appointment with the schedule that kept getting pushed back. While he did offer a discount for the inconvenience, the pricing was still higher than other quotes I received, but I chose this company because I trusted the professionalism and quality they advertised. The finished product had several details that felt rushed or poorly thought out. Some downspouts looked awkward and out of place, extending over sidewalks or into flower beds in ways that didn't seem properly planned. To the crew's credit, when I pointed issues out they did make adjustments, but I felt like I had to constantly micromanage the project to get things corrected instead of things being done right the first time. One of my biggest frustrations was the lack of communication during the install. Decisions were made on parts of the project that were never discussed with me beforehand. I did speak with the sales rep afterward about my concerns, but getting clear answers and resolutions felt like pulling teeth. There also was never any final walkthrough after completion. I found metal scraps and debris throughout my driveway and yard afterward, which was disappointing and could have caused damage or injury if I hadn't cleaned it up myself with a magnet. Overall, the gutters function, and there were parts of the experience that were positive, but for the price paid and the reputation of the company, I expected much better communication, attention to detail, and professionalism from start to finish.

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I would NOT recommend LeafFilter based on my experience. The gutter installation was done horribly,…read moreand the problems were obvious after the work was completed. I personally went to their office to address the situation and spoke directly with the Operations Manager, Rick. He told me that we would be refunded and that they would come back out to correct the issues with the installation. Unfortunately, despite those promises, I STILL have not received my refund, and the issues have not been properly resolved. He said we would get our refund within 30 days , we have yet received anything and he keeps ignoring our calls and txts. It is extremely frustrating that they were quick to take my money but have been anything but quick to make things right. I have already taken the extra step of going to their office in person, speaking with management, and giving them an opportunity to resolve this. If you are considering using LeafFilter, I strongly recommend doing your research and making sure you understand what happens if the installation is not done correctly. My experience has been extremely disappointing, and I feel like I have had to fight just to get them to stand behind their work.

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Preferred Window Cleaning - windowwashing - Updated October 2026

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