10/10 would recommend! very friendly very helpful! The staff is knowledgeable about my needs and is quick to help.

My frustration lies with the Auburn office and team because for two years of going to Phoenix City to be seen as Auburn resident the wife and I were happy when the Auburn office finally opened. These doctors are a bunch of narcissist and control freaks, they take a Hippocratic oath that says do no harm, but they do no better in treating you. They pump you full of pills not getting to the bottom of what's causing your symptoms they just prescribe you more pills each time you come in. I suffer from PTSD and for 3 years they continued me on Xanax because I needed it and just recently they abruptly ended it so in my opinion and defense I questioned their actions and expressed that taking me off the medication after 20 years of taking it would have potentially life threatening consequence. Weeks later they claimed in a letter that I never received they were discharging me from their care. Thumbs down the worst physicians don't go!! read more

Our family absolutely loves Preferred Medical Group. My kids started seeing Dr. Chandra 10 years ago and now my parents and my grandkids also see other providers in the practice. Dr. Chandra is a gem of a pediatrician...she has helped my kids with some serious diagnoses- Dr. Chandra made a diagnosis that the previous pediatrician had totally missed. She called us every day when my child was admitted to UAB Children's Hospital. She truly cares about her patients. Under her directorship the practice has grown and we are so glad that they have brought in so many more providers now- for adults and for mental health. The facility is so-o beautiful and the staff is also polite and responsive. We cannot ask for better and Phenix City is blessed to have this doctor's office. read more

I have called so many times to try and make a new patient appointment and nobody will call me back. Extremely unprofessional and disorganized. read more

This medical practice has been the best hands down to provide the medical care for our premie twins needed. Roger Kirk, a nurse practitioner, is the best. He has been apart of our families life since the girls were approximately 8 months old and now they will be turning 5 in October. We have grown to only want him to address any concerns or to exam the girls, etc. . Not to mention, the other staff there is so friendly and inviting. Julie, the pediatric nurse, will go above and beyond with helping parents with any thing they may need our girls love her! Thank you for providing such award winning care to our little miracles. read more

still going strong with them ! love everything dr chandra does for my children ! since 2015 !! Nothing but great experiences from Opelika , smiths station , now at Phenix City I wouldn't switch to another provider ever ! If I have a problem / issue she's going to fix the problem read more

too bad they did not have a -1. Awful. No one returns phone calls. You are on your own if you frequent this place. read more

Absolutely wonderful experience with the staff and Dr. Reail.

Thanks to Ms. Tracy, Ms.Stacy, and Dr. Kirk for treating my Son after a small miscommunication. They all were very helpful and concern. Keep that staff they really care about our kids health. read more

Awful costumer service...I needed a school form filled out in order for my son to have Benadryl if needed at school. When I spoke to them on the phone they indicated my son would have to become a patient and per their instruction proceeded to go in person to fill out the paperwork. I was a little surprised at how dismissive the front desk lady was but took my forms home to fill out as recommended. I should have known by the way the form is written that it was not a good place to go. The paperwork is 15 pages long asking questions like "do you wear a seatbelt?", as well as a dress code. I just needed a form filled out at the moment so I preceded to turn in the paperwork and this time I was greeted by an older lady who was very condescending as she reviewed my paperwork and let me know I had not provided all the necessary information (HIPAA disclosure additional names, which I did not need), and proceeded to tell me that amy som would have many upcoming appointments that he would have to attend as their patient and therefore I needed to provide ALL his history ( which the prior two people I dealt with never mentioned). It seemed as she was informing me that my son would have many mandatory upcoming wellness appointment. Maybe they didn't want my "as needed" business but at the end of the day it's my money, my child and this is a medical facility not just any business. It is ridiculous how hard it is becoming to have the most simple things taken care of because of places like this. read more

The only reason I'm giving this place one star is because I can't give less than that. There were plenty of times that we were treated like cattle. The other times-- there were so many things wrong that I can't even go into here. Bottom line is run far away from here. Don't use it for pediatrics or for adult services. And the pain management doctor is an absolute quack. He injected air... A full syringe of purified oxygen... into my husbands back. He said he learned of this technique in India or something. Well, I am a retired nurse, and I can tell you I've never seen anything that crazy in all my life. Just don't go here, period. read more

1 bc I can't give them a 0. Worst care I've ever had in my entire lifetime. Been an patient for a year. Never been seen by a doctor. Only nurses. Was in ER. Need an emergency surgery. They can't see me for a week and a half. My wife fought two days for an emergency appointment. I drove 40 min to P City from Auburn to get surgeon referral. They acted like they didn't know who I was when I got there. Told me I didn't have an apt. I showed them the confirmation then they told me the doctor was out to lunch. I told them I'd driven 40 mins so I'd wait. They told me they couldn't see me. They then made me an appointment for their Auburn office for later that day. So I drove an hour to it and it turns out it was a fake apt. to get rid of me bc the Auburn office was closed for the day. So here I am sitting in their parking lot. In pain. Emergency room said I need to see a surgeon and might need an emergency surgery and I can't even get seen by them for a simple referral. I guess I just show up to the ER when I'm half dead. I'd avoid these scammers at all costs. I honestly think the Government could do better and that's saying something. This is the second time I've driven to the P city office with an apt. Only for them to act like they didn't know me and I didn't have one. It brought the first time was a fluke. Anyway good luck to anyone who uses these guys. I'd avoid them like the plague. read more