Please don't fall for the SNAPSHOT. It's a SCAM. 100% a scam. I had perfect driving and they docked…read moreme for one hard brake. I called to dispute it and it was removed because they couldn't find documentation. They were just looking for a reason to not give me the discount that was promised. Time for renewal, what a joke. They said premiums went up so it balances out the discount. I do have to say my premiums are much lower than State Farm and others. Just don't fall for the driving device.

This review is for progressive home & Auto at no specific location, just the company in general…read more... Scammers. Had auto and rent policy with them. They added driver to our policy without our authorization- driver does not even reside here, nor drive. Sent us bill for a ridiculous amount . Immediately, upon receipt of this bill, Called to cancel our policy and they only cancelled auto, and never cancelled the rent policy-we do not even live at that house for months. They are still calling to try to collect for the auto policy we did not authorize. Do NOT go with this place. They truly deserve zero stars. If they are scanning residents of the house, why wouldn't they call and ask about it, instead of automatically adding them and billing people without their knowledge or authorization. It seems like these messes could be avoided, but progressive sadly has to trick people into paying for something they don't need. State Farm is much better and cheaper.

I came here for help to get a title transfer and a registration done on my vehicle, when I went in…read moreeverything was fine and I was told the following Monday my information will be ready. I did not get a phone call from anyone Monday I ended up calling in just to find out that it was not ready she guaranteed me that Tuesday my tag and registration and title will be ready. Again, no phone call no one reached out to me to tell me that it was not in I had to call in to find out that it was not there. So I called Wednesday and the man on the phone assured me that I will be the first one he will call once my information came in, he called me later on that evening. My advice is that if you are not in a rush for your stuff you can go customer service was okay but the lack of information and communication is why I'm rating it what it is now. I really appreciate their help though!

This was by far the worst experience I've ever had at a tag agency. The lady here is hostile, rude,…read moreand completely unprofessional. Instead of helping, all she did was belittle me. When I called her out on her behavior, she got embarrassed and screamed at the top of her lungs like a true Karen. That is not how you treat customers. Absolutely horrible business practices. I strongly advise everyone to stay away and never do business with this person.

Have had auto insurance with progresive for 14 years.My husband died in March I called made…read morepayment told them not to use the automatic payment untill I set it up as my husbands bank account was closed due to his death.well they tried to make the payment found his account closed again due to his death from cancer. Payment was denied as account was closed. So they almost doubled my insurance per month went from 258 a month to 468 a month after 14 years and because they did not listen my Husband is Dead he died of Cancer this Company Well No Words if this is the way they treat long time customers Not for Me. I Suggest you look to other companies for all your insurance needs this company is AWFUL ! THEY TREAT THEIR CUSTOMERS VERY BADLY!

Brought in for repair appraisal. Clean professional facility and staff. They have kept me updated…read morethroughout process. They had my car repaired and returned to me within 6 days. Great customer service

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

I have been utilizing Rick and his team since 2001, and wouldn't think of using another agent. His…read moreprofessionalism and also personal touch is what makes him,Far exceed any other Insurance agency. His knowledge and experience are extremely helpful when looking for the best coverage for my needs. aside from his professional expertise. He makes me feel like one of the family when we discuss a myriad of topics, not only Insurance...

Rick Rolfs at Rolfs Insurance Services is my "go to" agent. I have known him since 2012 and he…read moretakes time to research the insurance that meets or exceeds my need at the best price available. Over the years, he has also been able to help my family with rental insurance as each of them have left the nest. But the main reason I continue to utilize Rolfs Insurance Services is the personal service I receive from Rick. He always takes the time to explain my policies with all of the numerous questions I bombard him with. His professionalism, patience and knowledge of the insurance industry is extensive. I highly recommend Rick Rolfs for all of your insurance needs.

I called Jane Freilich office after seeing her comments on the Nextdoor appt, advising that State…read moreFarm is writing home owners policy, I like to say that their customer service and attention to details is the best.

To whom it may concern,…read more Over the many years I have been with State Farm, I wanted to tell you how pleased I am to have a such an amazing Agent that Always, no matter what the issues are, no matter what kind of mood I am in, that might reflex the present moment attitude , Junior still Provides me with Out Standing Customer Service and is always letting me know the updates on new features you may be offering and etc. I have to admit, when you see advertisement of other companies offer lower rates, you would assume that ( the consumer being me or anyone else looking for a deal) they would consider the offer. Me on the other hand, I feel that getting impeccable Customer Service , is PRICELESS and I am so glad to have such Great man continue to always provided me with such services. Please understand that, the majority of our society never has any issues complaining about things, but also I have noticed that in that same amount of Air that one chooses to complain with , they never in-turn use it for a compliment when they should. I will tell you that if I had to give Junior Zarut, an email every time he was to give me Great, Friendly and most of all, the utter most Impeccable service I always get from Mr. Zarut, you would have an over flow of my emails to your Human Resources department. I wanted your company to recognize the amazing work My rep has always provided me and that if you are looking for new CVS rep, you need to find all of the qualities that Mr. Zarut carries when representing State Farm. Please feel free to contact me anytime and for any additional information. Jaclyn Namer ( Policy # State Farm Plan #: XXX-XXXX ) A lifetime Client!

This is going to be a quick short review…read more The customer service here was very good and the representative, Iliana, immediately assisted me with reviewing my State Farm policy. Basically, happily rates went lower which is super odd for South Florida. Plenty of parking directly in front of the business.

I have insurance with Giselle for my car and Life imsurace for over 6 years. Giselle and her team…read morealways provide great customer service. I referred many friends and they all like them a lot! Definitely recommend! Great job guys!!

If I could give 0 stars I would! Turned in my homestead exemption form that they had me fill out,…read moreand they never updated the insurance company to have the additional premium taken off my policy! Caused my insurance to get cancelled and I didn't know until I called the company and they explained what happened. Will never use them again.

Used them for 4 years while we owned the home. They fought to get us a refund for the unused…read moreportion of our insurance when we sold.