1 STAR -- WORST CONTRACTOR EXPERIENCE! BE VERY CAREFUL BEFORE GIVING THIS COMPANY YOUR MONEY!…read more
I would NEVER recommend Big Pavers LLC to anyone. My experience with this company has been extremely frustrating, unprofessional, and unacceptable.
I signed a $34,000 contract and paid a $9,984 deposit on June 15, 2026. I was initially told approximately 4-6 weeks. Instead, I waited nearly FOUR MONTHS with NO work started, NO confirmed installation date, and NO consistent communication.
I repeatedly had to chase this company for updates. On August 12, I contacted the owner because I hadn't heard anything since June. On September 11, I requested project information and was promised an update that never came. I had to call AGAIN on September 17 just to get a response.
HERE'S THE MOST UNBELIEVABLE PART:
On October 7, after almost four months of waiting, I finally told the owner I was CANCELING.
Suddenly, everything changed! The owner immediately claimed they could start the following week. Then, on October 8, the office suddenly sent an email about scheduled material deliveries.
FOUR MONTHS OF WAITING, BUT THE MOMENT I CANCEL, EVERYTHING SUDDENLY STARTS MOVING? WHERE WAS THIS URGENCY BEFORE?
Even in that October 8 email, they still couldn't confirm when all the fireplace materials would arrive!
Now the company is trying to justify its communication by pointing to emails sent on September 17 and October 8. What they conveniently leave out is that the September email came AFTER I repeatedly contacted them, and the October email came AFTER I had already canceled!
I HAVE RECORDS OF EVERYTHING: text messages with the owner, dated emails, call history, payment records, and their own statements about the delays. I can document exactly when I requested updates, when I canceled, and when they suddenly began scheduling materials.
And after all of this, despite ZERO installation work performed and ZERO materials delivered to my property, they are insisting on keeping 30% of my deposit -- $2,995.20!
They are using a cancellation clause to justify keeping my money, but I canceled because I had waited nearly four months without a reliable start date, NOT because I simply changed my mind.
I DID NOT PAY NEARLY $10,000 TO BE LEFT WAITING INDEFINITELY!
I have already demanded my full refund in writing. I am also preparing to report this experience to the Better Business Bureau (BBB), and I intend to pursue legal action if necessary to recover every penny of my deposit.
I will NOT voluntarily accept their 30% withholding. I have documented evidence of what happened, and I am prepared to present it through the appropriate legal channels.
MY WARNING TO FUTURE CUSTOMERS: THINK TWICE BEFORE SIGNING ANYTHING OR HANDING OVER A LARGE DEPOSIT TO BIG PAVERS LLC.
Based on my experience, their communication was unreliable, their scheduling was unacceptable, and their handling of my cancellation and refund dispute has been extremely disappointing.
FOUR MONTHS. NEARLY $10,000 PAID. NO WORK COMPLETED. AND NOW A FIGHT TO GET MY MONEY BACK.
ABSOLUTELY UNACCEPTABLE. I WOULD NEVER HIRE THIS COMPANY AGAIN!