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Orlando, FL

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Preferred Guest Services

1.0 (4 reviews)

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Recommended Reviews - Preferred Guest Services

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Casiola Orlando - Broken HDMI cable

Casiola Orlando

1.9(72 reviews)
3.1 mi•International Drive / I-Drive

Property: 8997 Rhodes St It truly bothers me to have to…read morewrite this review, but here goes... I've rented this house 4 times now, and I will say it has really gone down since my last stay. -The carpet needs to come up, it's beyond cleaning. -The walls need a fresh coat of paint or either a good cleaning. -The pool needs to be cleaned. - The patio needs to be pressure washed, as well as the weeds pulled up. -We ran into roaches(German, the smaller roaches) during our stay as well. I picked up bug spray, but still....and yes I know this is Florida, but bear in mind, I live in coastal SC, so I know the difference between a nasty roach and a common cockroach(palmetto bug/waterbug). These roaches, found upstairs and down. - The living room set needs to be replaced. Overall, I think it's time for a good revamp on this property. There once was a time when our stay was super comfortable, but this time we were left feeling uneasy about our stay. The house is very stocked with cooking essentials, pool towels, and bath linens. The travel size bath sets were a nice touch! As well as the casiola tote and cookies!! While we did appreciate the opportunity to occupy this rental again, I know for certain for our trip in August, we won't consider this rental. We are still very pleased with Casiola, just not this particular rental. The communication was open, they were prompt with a service call, and accommodating with early check in. I hope the owner sees this review and decides to make necessary changes to make this rental more enjoyable for guests.

https://www.casiola.com/review-confirmation-trees/?hash=OXFEWEJMd29KT0xwQnAyT0ZIRDdtQT09#read more

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Casiola Orlando - An example of what is on all TV screens.

An example of what is on all TV screens.

Casiola Orlando - Mold along inside of pool screen. Sign of neglect.

Mold along inside of pool screen. Sign of neglect.

Casiola Orlando - Pool of water at the bottom of the dishwasher that doesn't drain and overflows.

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Pool of water at the bottom of the dishwasher that doesn't drain and overflows.

Holiday Inn Club Vacations

Holiday Inn Club Vacations

1.3(13 reviews)
2.1 mi•South Orange Blossom Trail / OBT

I'm staying here with my family for one week. My mother traded a week's worth of her timeshare in…read moreAruba for an equal two bedroom, two bathroom unit. The unit has enough space for 4 people even though it's listed for up to 8 people. Our room was clean but outside of the bathtub in the primary bedroom was dirty. Outdoor furniture was filthy. I had to clean it myself so I could sit outside. When we checked in the line was not too long but the wait was long. Not sure what the problem was. We were told we had to have our room keys "activated" at another counter. That was to get us to talk to someone about signing us up for the timeshare breakfast. When we asked where the RCI rep was located, we were told we could only talk to someone if we went to the breakfast. We agreed until we were told they wanted to put a $50.00 hold on our credit card. Then got a weird double talk answer as to why they needed to do that, so we said forget it. We'll call RCI. There is NO housekeeping service for the entire week that we're here. I was told if I wanted clean towels, I had to wash them myself. So we're expected to do two of the 4 reasons for which we go on vacation (to get away from work, cooking, cleaning and laundry). We ate at one of the restaurants (Tradewinds). The food was just ok and chips and fries were very salty. I would not recommend staying here.

Very misleading company practices. Book you at a hotel down the street and you can't use the…read moreamenities at resort for the trip.

WorldMark Orlando - Kingstown Reef - 11.26.22 Building 4 "Azalea"

WorldMark Orlando - Kingstown Reef

3.2(57 reviews)
6.0 mi•International Drive / I-Drive
•$$

We enjoyed our 2 nights here in the presidential suite. Great big bathrooms. Living area with a…read morefake fireplace dining room we ne er used. Counter top seating is where we ate. TV in every room. The beds are very comfy. It was a nice stay. The pool bar was nice and we all won a prize at bingo!

First of all amazing hotel at cypress palms and staff amazing. How ever I didn't know how bad the…read moresituation and services would be and the Kingston Reef. I am not an owner as I booked my package through 3rd party. It all stared wrong as they had booked me when I checked out. And they wanted to have my party waiting. Anyway long story short Analis was sweet doing her job trying to sell the points / timeshare but when she passed it down to another person whose name is Eduardo Bolivar. That's when it went down hill. When he showed up to speak to me and my family I'm assuming the break down of the points. I only had one question and he got super rude in the most unfortunate and unnecessary way. Got so mad threw himself to the back of the chair express his feelings about how bad people have been all day and that we were so rude and shouldn't have been that way. But I never understood why he meant about me being rude all I asked what if it was gonna take longer. He yelled at me and my family. It was very disrespectful and I felt to bad that I just wanted to walk away and not care. I wanted to hear what ever deal they were going to offer me as it sounded to interesting. But after Eduardo spoke to me in the most humiliating way there is no way I want to buy anything. Even there was another employee sitting behind us wearing a pink jacket and she said nothing I'm sure she saw the whole thing since she was just there paying attention to us. My family and I walked away from the room and went back to the lobby and analis took me back in I didn't want to go back even after a while that guy kept talking about me to he's peers. Even my family heard him talking about the situation when I wasn't around. Calling us vulgar and rude. When we never spoke to him in the first place. I was exited to finally consider a time share or point system vacation but after that interaction with Eduardo that only lasted 2 minutes hells no Stay away people stay away

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WorldMark Orlando - Kingstown Reef - 11.20.22 master bathroom

11.20.22 master bathroom

WorldMark Orlando - Kingstown Reef - 11.20.22 registration office

11.20.22 registration office

WorldMark Orlando - Kingstown Reef

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Preferred Guest Services - vacation_rentals - Updated November 2026

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