Dr. Arbour and his team are extremely professional and very accommodating. Dr. Arbour listens to…read moreyou and allows you to ask questions and he responds in a way that you can understand instead of talking "at you". We were seen, we were taken are of and now instead of sitting around waiting for a phone call we are able to go about our day without the anxiety we were carrying for 3 weeks. Thank you so much, we are truly blessed.

Had an appointment with Dr. Caroline Sowell at 1:00 PM. I arrived 15 min early as it's normally…read moreasked. At 1:10 I was brought to the back; much to my surprise, the back area was very dark including the examination room; only a few lights by the nurse station were on. Very dark, I had never been in a doctor's office so dark. In the examination room, the technician did the eye exam and put dilating drops in my eyes. She then left. At around 1:40, I Heard Dr. Sowell introduced herself to a patient in a room adjacent to mine which made me realize that it would take several more minutes to come see me. I had to pick up my grandson from school and realizing I'd be late if I would wait to see the doctor, I left. At around 2:10 I received a call from the technician asking me where I was which led me to believe that it wasn't until then that they went into the room where I was and find out I wasn't anymore. I explained the situation to her and she said that the doctor had a patient ahead of me and I had to wait for the drops to take effect, a fact I was not told, but she did tell me that I should've been told by the front people or I should've known. Not pleased with my first and last experience with Dr. Sowell.

really liked Dr Shamblin initially, however the wait time has ALWAYS been an issue (extremely…read morelong). Lately I have encountered numerous problems. I called for a prescription on Friday when they close early and was told something would be called in. Needless to say nothing was. Had to call back twice in Saturday. Called again on Monday and was told the same thing. Still nothing.Tuesday I was told I had to come in. I could have done that initially if I had been told. I'm and I'm tired. VERY DISAPPOINTED!!!

Took good care of a family member. Got there early so not much of a wait. The urgent care is…read morelinked with the main clinic so all of the records are linked in system. Be sure to have your prescription sent to the Albertsons next door. It was ready immediately. I was stunned and asked the pharmacist if they process the next door rxs stat and she said , yes, we know people walk over to get them... Update, came in town with what turned out to be a horrible sinus infection and an ear so clogged that I can't hear out of it. I knew exactly where to go. It was a wonderful experience. Everyone was so friendly. The doctor took the time to carefully and thoroughly listen to my symptoms. He had a very upbeat personality. He called my rx in next door and it was ready at the Albertsons when I walked in. I wish I lived here!

My wife and I have been patients at The Baton Rouge Clinic for over 20 years. The physicians…read moreespecially Dr. Paul Fitzmorris, are excellent: responsive, compassionate, and professional. The problem is the administration. After being advised to undergo an EGD on April 20, I was told to pay $228.01 upfront because my deductible wasn't met. I asked to wait until insurance processed the claim based on a prior billing error that took months to fix. I also noted my long history of paying upfront when required, including for a colonoscopy last year. This wasn't refusal; it was reasonable caution. I even offered my standard $50 copay in good faith. That was rejected. Instead, I was told I must pay at least 50% upfront or my procedure would be rescheduled. That is not flexibility, it's coercion, kind of taking advantage of a patient situation. Conditioning a medically recommended procedure on advance payment, especially for a long-standing, reliable patient, is unacceptable. This kind of rigid policy erodes trust and overshadows the excellent care provided by the physicians. A clinic with doctors of this caliber should not allow administrative practices to undermine patient confidence so severely. Syed Khalil

Compassionate, understanding, approachable and the most personable doctor I have ever met. I went…read morein to talk to him about experiencing depression about 3 weeks ago. Something that I didn't feel comfortable enough talking to my oncologist about, or my family physician. They both have an air of arrogance and a "better-than" attitude... Anyway, so I tried this guy. I was unsure at first as I read his other review, but I wasn't drug seeking, I was desperate for help. It didn't matter to me what he did in the past, or what happened. What matter was getting the help I needed. The only drs that took my insurance had a wait of at least a month. So when I started calling around - most drs wouldn't accept self-pay if you have insurance!! Baton Rouge Clinic was the only other one I found and they wanted to charge 367$ just to walk in the door. That didn't include labs or anything else. I was astounded and desperate. So I decided to try what seems to be the only self pay dr in BR. He met me at his office. He is semi-retired. So no nurses or med assistants. This dr logs all of your vitals and info his self! I've never met a dr that does that! He weighs you himself, does medical history himself and does a short physical. No need to fill out endless paperwork! Yay! As soon as he asked why I was there. I unloaded. Tears and all. I was so comfortable, I felt like I was talking to a family member. It melted my heart and just cried tears of frustration, depression, and relief. I then felt his compassion in the way he spoke with me. He knew exactly my symptoms and started calling them out - he wanted to help me! I was so grateful! I just cannot express enough to give this guy a try! Even my husband just went to him this past week. Ignore the negative review and get off that conveyor belt of insurance sponsored health-care. This drs. rates are incredibly affordable. Definitely so grateful that I took this initial step and am building a relationship with a dr. like this. I recommend him to everybody I know and will continue to do so until he fully retires.

From the owner: Direct Primary Care practice with emphasis on wellness and promoting the optimal doctor-patient…read morerelationship through elimination of insurance and government regulation.