I received Excellent Service at this location. The staff were friendly and helpful, and as a woman I came to feel very confident that I wouldn't be taken advantage of. In fact, I bought my car in because it wouldn't start, I received a call the next day letting me know that my gas tank was completely empty. LOL! I was mortified, but more so amazed that they didn't take advantage of the situation. They charged me a small fee for labor when I picked my car up and they added gas to the tank so I could fill it up at the nearest gas station! I was flabbergasted after all the bad experiences with car shops and I was enormously grateful. These are wonderful people!!!!! read more

Tyler and Greg were very helpful. Service was fast and efficient. They got me in quick and last minute. Will definitely return for future repairs/maintenance. read more

I called to see what time they take their last oil change appointment- which the answer was they close at 6 pm. I went there a few hours before that time and saw very little activity in the bays. I presented a coupon from their website for an oil change discount to $29. The young tech took my coupon and presented it to the mgr. The mgr said that they can't honor it because they don't have the synthetic blend and a true synthetic oil is $80. I said ok and started to leave- he asked me if I wanted an oil change anyway. I said you are surrounded by competitors who offer coupons that they honor. Why would I? So I called another location of this same company- they said please come to our location and we will honor the offer- they were so helpful and nice and I can't wait to go back to 9 mile location. read more

I recently visited the auto shop for an oil change and was pleasantly surprised by the numerous updates and improvements and it appears to be more to come. The new manager, Jonah, along with his crew, have truly transformed the customer experience. Jonah's friendly demeanor and expertise were evident as he thoroughly explained the necessary maintenance and repair needs for my 15-year-old car. I loved the fact he said he would do a complete diagnostic to check out the other systems for just $100!! He provided a detailed quote and prioritized the recommended services so I could take care of the safety issues first, ensuring that I felt informed and empowered to make the best decisions for my vehicle. I feel like he really cared. I am now a loyal customer of this shop, as I feel genuinely welcomed and valued, without any fear of being exploited. read more

I cannot speak highly enough of these people. Mike and Bradley took care of us quickly, efficiently and effectively. Stayed in communication with us throughout the entire process. Mike even took extra time and care to simply clean out an area of my engine that was getting clogged because of dust and dirt. These guys treated us like family and you just don't find that honesty a lot anymore, especially with car mechanics. I have been burned and extremely taken advantage of by Bobby Likis shop and a couple others. This is definitely our go to auto repair shop from now on read more

Brought my truck in to have A/C fixed they said I needed a full replacement involving compressor, dryer, hoses, etc. I pick my truck up and it blew cold for 8 months (their warranty is over after 12 months) i'll remind you i just paid 1,500$ for all this to be done. Fast forward to it blowing warm again after 8 months I take it back they say they couldn't find any issues and were going to recharge my system due to them thinking they just didn't fill it to correct freon level. Guess what? It lasts 8 months and then goes hot. This time I bring it back about same issue they claim my warranty is expired and its probably a bad compressor that they installed but I will have to pay a full $1,000 re-do it. They are a corporate company who couldn't care less about people but just want their money. Take your vehicles to a local shop and do not EVER take your vehicle here to be worked on unless you enjoy being scammed. read more

No way!! The initial quote was for $2900 to complete numerous issues in addition to the primary problem. I feel disrespected and preyed upon. read more

The service here was amazing I received my car back in a great amount of time while also at a great rate. Shawn was also a really big help and very respectfu. I definitely will be coming back to Precision Tune Autocare and will be recommending the to everyone - M. Dortch read more

I came in a couple of days ago because my car was leaking oil due to the oil pan drain hole threads being worn and broken so the drain plug was loose. I had been using a sealant to stop the leak for the past few months and it worked well, but when I went to change the oil again a couple days ago, the oil change technicians said I should take it in to Precision Tune Auto Care to see what they can do, as other auto repair places had previously told me I needed to put in a new oil pan, with some estimates as high as $1,500 to do the entire job (apparently my Honda CR-V's oil pan is situated in a place that requires a lot of time and labor to remove and replace). Eventually, I was told, I would have to replace the oil pan. Mike McCoy, the Manager at Precision Tune Auto Care recommended we put in a oil drain plug that was longer, because it was only the threads in the front that were worn, but the threads in the back were okay. So, for about a $10 new drain plug, it seems to be working fine now, with not a single drop of leaking oil the past couple days. Whether or not it will last as a solution remains to be seen, but I am happy with it so far, especially in light of the alternative of replacing the entire oil pan. The main thing is that Mike was not trying to make easy money by immediately telling me to get a new oil pan, unlike all the other repair technicians who immediately said I needed one without offering a simple and inexpensive solution. I am going to take my car to Precision Tune Auto Care from now on because I feel like they have integrity and that is something that seems to be rare today. read more

Highly recommend ! The kind staff really helped me when in a bind when traveling from out of state. They are great communicators and will do what it takes to get the job done right read more

Been using them for a couple of years now. They've done work on 2 different vehicles; new h2o pump/timing belt, engine coil replacement and oil changes. I've had absolutely no issues with their work. They're always nice and easy to deal with and explain what they're gonna do and how much it will cost. I'll continue going until they give me a reason not to but as of now I highly recommend them. They're usually cheaper than the places around them and they are doing good work. read more

I have a 1999 Dodge Ram Van 2500 and had a serpentine belt go out RIGHT in front of Precision, so I thought this is my best option... Immediately, I first spoke with Mike and he was No BS; he informed me that they'd do a diagnostic and can replace the belt for $120. So I went ahead and had them replace it. After Two hours, Mike called and informed me the van was complete. After a couple hours of driving it, that New serpentine belt broke and went out, again. So I called my Mike - he said to bring it back ASAP and let them look at it and put a Higher Quality belt on at no cost due to the warranty. I had it towed early the next morning and was not present with the vehicle; Mike and the Precision team has no issues with finding they keys and diagnosing it again at no cost. They also found my Tension Pulley locked up and failing, so I decided to put a new one on the van for $145. The van performed beautifully for about Two Weeks and then AGAIN, the new serpentine belt went out and broke. So I called up Mike and had it towed back to Precision. THIS TIME - they found the actually causality which was my Water Pump Pulley was sporadically locking up. This could NOT have been detected earlier as it was not consistently locking up until finally it failed completely. They identified the issue and quoted me $320 TOTAL for a new Water Pump Pulley, Serpentine Belt, and Labor...so I said hell yeah, that would be splendid! Their Lead mechanic ended up investing 6 HOURS OF LABOR fixing my van that time because they had to drop the radiator, drain the A/C, and hen replace the Pulley and Belt...so they ended up adding an A/C Flush and Fill for FREE (due to the nature of the repairs) which was an added $80 BONUS! So - ALL IN ALL - I highly recommend Precision Auto Team due to their high quality and highly competitive rates! Actually, my van JUST had another problem so I will be adding to this review as I will need to take it in AGAIN (unrelated to the above repairs) to get fixed. Ha-Ha! Thank you, Mike and the Precision Auto Team! See You Soon! read more

I have been meaning to write this review for about 1 year and a half now..!!! I'm finally getting to it..!! We were on vacation from California. Our A/C gave out. There was a gent there called "the man". He gave us an estimate. There was another customer, maybe two, ahead of us. Eventually, he did the work to get the A/C running. He was courteous and polite. I'm writing to finally say "Thanks" He didn't rip us off or anything like that. He diagnosed the trouble and let us know. I'd go back there..!!! read more

$150 for Mobil1. No way, buddy. From the start, they tried saying my car needs a special filter, even before asking the year or engine. They're looking price gouge. read more

So pleased and genuinely surprised with the service we received at Precision. Our truck wouldn't start and had steering issues. Thought I would need an appointment to bring it in, but Mike offered to send a technician to jumpstart the battery and drive it to the shop. The truck was done the very next day and I felt like the price was fair. Will definitely recommend this shop to my family and friends. Thank you, Mike, great service. read more

They lost my trust. The told me 45 min. Oil change, rear differential fluid change, and tire rotation. They drained my differential fluid and then told me they didn't have the right fluid. I was trapped there for three hours and missed a very important event I was supposed to attend with my wife the business she works for!!! read more

Amazing service today! Very nice man named Mike was able to fix my radio for me in just minutes. Did it for free. I will definitely be getting my next service done with them. read more

Mike was very honest and fair and quickly took care of my Mom's vehicle which had a range of problems. He discussed the different options with me before he did the work and clearly explained what would be included in the price. Highly recommend!! read more

They offer a $19.90 oil change. Don't believe it! Cost me $28.00. Hidden charges are not cool! Stay away!

The work performed was acceptable. The manager was unprofessional (started to cuss on the middle of the conversation) when confronted with a high bill for fixing an AC system. Bill came out to over $450 for 1.5 hrs of work where only a few o-rings were changed and AC serviced, not a major job. Plus, I was overcharged for servicing the system, acknowledged by the regional manager. RM offered an oil change for my dissatisfaction. Here are two ways this business (plus manager) can offer better service: 1. Be professional, don't argue with customers and be respectful with them-they bring you in more work. 2. Offer them a partial refund and work with them on any problem. Office manager compared his services to what a doctor does and charges, ha. Bottom line, if you take care of every customer you will have more business than you can ask for because word of mouth is the best advertisement. read more

Just took my 11 Jeep Grand Cherokee to have brakes put on it, and I had worn these brakes down ALOT I called around to places all over Pensacola to get prices and Precision was by far the cheapest. For the amount of work that had to be done on my vehicle the price really wasn't that bad. The gentleman who did my quote for the brakes was super friendly and helpful, and the gentleman (wish I could remember names) who did the actual work was very knowledgable and very nice and explained everything that I needed to be aware of. Location is really convenient. Easy to get to. Nice place. Definitely would go back for additional service. read more

I have been going to these morons for months trying to find out why my engine light keeps coming on. I would spend all day and a couple hundred dollars for them to "fix" it just to have it come back on a few days later. I finally got fed up and took my vechicle to a dealership and they are having to go back and redo everything precision tune had done because they didn't fix the actual problem and that in turn has caused more problems. Save your money go somewher else. read more

Great company. Staff is very polite and courteous. They get the job done for the customer with excellent customer service. Will definitely recommend to family and friends. Thank yall. Yall are the best. read more

Had a great experience with these guys. Upfront with the price and didn't try to add anything unneeded or unwanted. Great customer service and Nick even offered to give me a ride if I didn't have one to come get my truck. Fixed my AC requiring a compressor change for a great price. Much lower than other places I checked with. I will definitely be back. read more

Poor customer service. Needed new shocks, was told parts would be in on Monday. Went back on Tuesday, parts were still not in. Worker was unapologetic and didn't seem to care. Wouldn't never recommend anyone to go there. read more

I was working out of town so my wife went in because of a warning light (low tire pressure) and walked out $283.00 later. Oil change (with the wrong oil), coolant flush, brake fluid flush, air induction cleaning. None of which was needed. I'm reporting to the BBB and will be in their shop everyday, in front of other customers, until I get a refund. Everyone I know will hear about these crooks. I would rate this zero stars if I could. read more

Nick is the man! He went above and beyond on a simple oil change, topping off power steering fluid and bringing to my attention a loose radiator cap. Got me in and out in 30 minutes at a great price. You will find no BS with these gentleman. 10/10 read more

I have been going here to get the oil changed in my car for 6 years and never had a problem. After every 4 oil changes I get a free one. They do usually give recommendations on future maintenance for your vehicle but they do not pressure you or make you feel uncomfortable. They are informative and honest as it gets. read more