The Texarkana office needs major improvements. I recently had a procedure performed successfully by Dr. Gorski and her staff.
When I went for the follow-up appointment after the procedure, everything went downhill. The front desk receptionist was neither very professional nor very friendly. Once I was called back to the examination room, I was greeted by an employee who asked triage questions unrelated to my visit. After completing the questions, I was left in the exam room for approximately 50 minutes without anyone checking on me or informing me why no one had visited the room. After waiting approximately 1 hour, I left the room, went to the front door, and headed to work. At that point, after talking to another staff member and explaining the situation, the member seemed surprised that I was left in the room without being served and attempted to stop me, to no avail. Work was calling. While waiting in the exam room, I overheard several staff members conversing (with much laughter) outside. It appeared that no one realized I was in the room for a follow-up appointment. Unfortunately, the $40.00 co-pay was collected at the beginning of my visit. I felt like it was a donation, at best. I hope my Insurance company was not billed for services not performed. I will definitely research that. read more