We were scheduled for repair through Lowe's Protection Plan for our Whirlpool dishwasher. The appointment was set for September 4th, between noon and 5:00 pm. Thought this was odd, as it was Labor Day, but, knowing that all businesses don't observe this holiday, we made sure we were home all afternoon and that the dishwasher was empty and ready to be serviced.
No one showed up.
I contacted Lowe's customer service, who gave me the number to Precision Service's office and asked me to call them directly. The call was answered by an answering machine, and told me to leave my name and number - following the beep, I was advised that the voicemail box was full and not accepting messages, then the call was disconnected.
I once again contacted Lowe's, who advised me Tom wait until 7:00 pm. No one showed up, no one called.
I contacted Lowe's once again the next morning and rescheduled the repair with a different company.
Twenty minutes later, my phone rang. When I answered, a man said, "Heyyyyyyyy... Danny G! How ya doin'??" This took me by surprise, as I am, definitively, female, and had NO CLUE who the hell was calling me. While my husband's name IS indeed Dan, NO ONE has called him "Danny" in close to fifty years.
I asked the called who they were and what they needed, and the man told me, "I'm your appliance guy! Calling about your dishwasher..."
"You mean the repairman that was supposed to be here YESTERDAY?"
"Yeah... well... that was a holiday..."
Glad SOMEONE got to celebrate the holiday instead of staying home waiting for a repair guy that was never going to show up or call. My kids surely appreciated THAT. read more
