My 18 year old son was treated horribly by the owner of Precision Music. My son forgot to sanitize his hands before picking up a couple guitars to try out at which time the owner told him so. No problem. My son apologized and proceeded to sanitize before asking if he could try out another guitar at which time the owner asked him if this guitar was "within his price range". He then went on to state that "people shouldn't be trying out the guitars during Covid and that he doesn't like the strings being worn down". By this point my son left the store feeling pretty defeated. I had just purchased a few items in a store a few doors down when I met up with my son.
I went to speak to the owner, expressed myself with tact, in that I felt my son had not only been discriminated against but that the owners customer service in general was very poor. I further stated that my son comes from a family that are full of musicians, some of which are paid for their musicianship. He was very defensive and unapologetic. As a result, I stated that I would not be recommending his store to friends, family nor co-workers. He stated "that's fine".
His wife seemed a little more interested but she stated that there was Covid. I work at a local hospital and I fully understand the implications but with that said, as a business that is open during these times, sanitizing instruments between use is standard protocol and you would think they would want business. Instead they assumed he didn't have money to purchase a guitar when in actuality he has 7 mid priced to higher end guitars at home.
This experience was unfortunate, especially on our first ever visit to Bracebridge.
Fortunately however, a few days prior, we'd visited the new Guitar Store in Huntsville called Music on Main and the owners were absolutely lovely. We've just moved to Huntsville from Toronto. We will definitely be returning to Music on Main and if we purchase another guitar or if my husband purchases another, it will definitely be at Music on Main as opposed to Precision Music in Bracebridge. The customer service was night and day. read more
