One of the worst customer experiences I have ever had. I had rented a uhaul to ship IKEA furniture to Bala. I had swept it out prior to dropping it off and ensured it was cleaner than when I picked it up. This is a truck with 143,500+ miles on it. When I returned it, the man behind the counter tried to charge me a $30 cleaning fee. I took him out to a vehicle utterly devoid of dirt. I called uhaul, they advised not to pay. This man then become irate and belligerent, uttering threats, stating that he knew my name. He was volatile and got in my face. He didn't look far off assaulting me. At all costs, avoid this place. This is a very unbalanced person and a store you don't want to deal with. read more

Gravenhurst Bait & Tackle - Hunting & Fishing Supplies Near Me - Gravenhurst, Ontario

Very helpful and knowledgeable. Lots of selection and some neat odds and ends and found some stuff that has been discontinued that I was able to purchase. Their minnows are great, no problems keeping them alive for days afterwards. Definately reccomend this place. read more

Very friendly staff, great place to go if you have questions about fishing and U-haul. Location is perfect. Had a great experience and will definitely return. read more

Absolutely the worst customer service experience I have ever had! I rented a 5x8 trailer from an other location and the contract stated it was to be returned to this Gravenhurst location. Arrived and was told that they had no room to accept the return of this trailer. Offered two choices one to travel north 25 min or south 1 hour to Barrie. I then explained that neither of these options were suitable for me and that since my contract clearly indicated this address I felt the fact that they "had no room" was not my problem. The clerk stated sternly that these are my only choices and if I leave the trailer parked outside their building that I will be charged 250.00 dollars! She then put the owner on the phone who was very aggressive and reinforced what the clerk gave me for options to drop off trailer, he was crude, angry and tried to intimidate me by saying " that trailer is in your name and you will be charged if you leave it". When I hung up the phone with him I said to the clerk "he is a real jerk" her Responce " that is my boss you are talking about" she then told me to leave the store! I walked out and imeadiately called the OPP for help in mediation. As well after about 20 mins finially got connected with UHaul customer service. Luckily there just happed to be an area manager for UHaul who works out of North Bay in the area which we were able to utilize to come to our rescue! So meanwhile while waiting for OPP and area manager, I noted that this lady had locked the door to this business as I witnessed a customer attempt to open door and she then unlocked it. I unhooked the trailer from the truck and ten minutes later a female arrived and parked her vehicle about 2 inches in front of my truck in an obvious attempt to block me in-and went in this location. I then got out of my truck picked up the trailer and pushed it back to show " hey guess what I am not boxed in!" Thank god the area manager arrived, he was very professional did not want to hear the drama and just wanted to get me back on the road! All I can say is that this place should definately NOT represent UHaul! Totalally dysfunctional read more