Absolutely the worst customer service experience I have ever had! I rented a 5x8 trailer from an other location and the contract stated it was to be returned to this Gravenhurst location. Arrived and was told that they had no room to accept the return of this trailer. Offered two choices one to travel north 25 min or south 1 hour to Barrie. I then explained that neither of these options were suitable for me and that since my contract clearly indicated this address I felt the fact that they "had no room" was not my problem. The clerk stated sternly that these are my only choices and if I leave the trailer parked outside their building that I will be charged 250.00 dollars! She then put the owner on the phone who was very aggressive and reinforced what the clerk gave me for options to drop off trailer, he was crude, angry and tried to intimidate me by saying " that trailer is in your name and you will be charged if you leave it". When I hung up the phone with him I said to the clerk "he is a real jerk" her Responce " that is my boss you are talking about" she then told me to leave the store!
I walked out and imeadiately called the OPP for help in mediation. As well after about 20 mins finially got connected with UHaul customer service. Luckily there just happed to be an area manager for UHaul who works out of North Bay in the area which we were able to utilize to come to our rescue!
So meanwhile while waiting for OPP and area manager, I noted that this lady had locked the door to this business as I witnessed a customer attempt to open door and she then unlocked it. I unhooked the trailer from the truck and ten minutes later a female arrived and parked her vehicle about 2 inches in front of my truck in an obvious attempt to block me in-and went in this location. I then got out of my truck picked up the trailer and pushed it back to show " hey guess what I am not boxed in!"
Thank god the area manager arrived, he was very professional did not want to hear the drama and just wanted to get me back on the road!
All I can say is that this place should definately NOT represent UHaul! Totalally dysfunctional read more