Very welcoming and comforting staff. Everything looks so nice and aesthetically pleasing. The staff was very informative and helpful during the treatment process. They made this experience very pleasant read more

We walked into Precision on a Saturday and were immediately greeted with kindness and professionalism. The waiting room was spotless, and the staff took excellent care of my wife, baby, and me. They were especially impressive in how they handled our fussy little one--patient and efficient. After a poor experience at another clinic, this was a huge relief. Precision is clean, thorough, and clearly well-run. Highly recommend for OTM families needing trustworthy care. read more

I brought my daughter to Precision Lice Clinic for treatment over the course of three appointments, and unfortunately, our experience was far from what was promised. While the initial visit on August 2nd was thorough and professional, things quickly declined from there. During the second visit on August 9th, live lice were still present, and the treatment felt rushed and less attentive. By the third visit on August 16th, not only were live lice still found, but the method used was different yet again, and the session lasted under an hour. The inconsistency in treatment protocols was concerning, especially since their website claims all technicians follow a standardized procedure. After the third treatment, I combed through my daughter's hair the very next day and found a significant number of nits--clearly visible in just a small section. I reached out to the clinic, hoping for a resolution, but was told the issue was my fault for not having my entire household checked (a paid service that is not listed as mandatory on their website, I checked them myself at home). They also claimed it was a reinfestation that occurred within 24 hours of treatment, which seems implausible given the precautions we took and the timing. We were explicitly told on two separate occasions that Saturday follow-up appointments were perfectly fine. However, after our third visit, when I emailed to complain we were suddenly informed that waiting until Saturday was too long and that it is our fault and it contributed to the lice still being present. This directly contradicts the earlier guidance we received and reflects a troubling lack of consistency in the information provided by the clinic. Ultimately, I've decided not to continue treatment at this clinic. I've requested a refund or partial refund, as I do not believe the service was effective or aligned with what was advertised. I'll be treating at home or seeking help elsewhere, and I'm sharing this review to help other families make informed decisions before spending their money here. Ultimately, I've decided not to continue treatment at this clinic. In the past, I've successfully treated and eliminated lice at home on my own. This time, knowing how long and exhausting the process can be, I chose to invest in professional help, that is not cheap, hoping it would be more efficient and effective. Unfortunately, it was not worth it. I emailed precision lice clinic to try and resolve the issue before leaving a review and felt they put the blame on me, instead of admitting we were told incorrect and inconsistent information. I do not believe the service delivered matched what was advertised. I'll be returning to home treatment or seeking help elsewhere, and I'm sharing this review to help other families make informed decisions before spending their money here read more

Wow..what a luxe place for lice removal. The staff was very knowledgeable and kind to my kids. I would recommend this clinic to anyone worried that they have lice or need professional lice removal. Oh and it's so clean!! read more