First time here. Very wonderful customer service & recommendations. They greeted us upon entering…read morethe store & said they'd be right with us. We received one on one customer service...hard to find these days. The selection and quality, along with their knowledge here, was phenomenal.

stellar experience in every aspect...great people to deal with...I couldn't be more pleased!read more

These guys are not very helpful at all and do not even attempt to be. Decent Selection but thats…read moreabout all

Not great service at all. Extremely rude. Have no values or integrity for their business. Whoever…read moreruns their account on Google needs a serious attitude change. Every bad review left on Google they have replied with smart remarks. Not how you handle a business. Grow up!

Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to…read moreme in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

They don't sell ammo or guns anymore so this place is just an overpriced clothing store. If I need…read more$80 sweatpants I know where to come. Besides the customer service here always sucked but I sucked it up cuz they sold guns and ammo. Waste of time!

Got a full set of clubs. staff was great and convincing I walked out with a kayak! thanks Nathan!…read morevery helpful employe.

Ehhh. Decent selection but I've seen better prices. Didn't have a very good selection of kids…read morehunting gear.

We always stop in when we're in town for trail runs. Fantastic selection of gear and goodies. Staff…read moreis super helpful.

Guy has great knowledge and experience in gear for thru hikers. Helped me find the right pack for…read moremy size and had inside knowledge and experience on each brand. They just moved location up the road a few blocks so make sure you double check the address. GPS will take you to their old location at 110 W Laurel, but it's actually 335 EAST Laurel.

I can't leave 0 stars or I would. I was a longtime Sportsman's Warehouse customer. A friend lives…read morein Roanoke and picks my online orders up for me and has never had an issue. This time he went to pick up an order I had sent there and he was denied - and teeated exceptionally poorly. So he called me and I called and got a very agitated reaponse because I wanted someone to pick the prder up for me - I tried to cancel the order and received pushback over the order number. Jeff tried to get me off the phone and I had to let him know I was going to get that order number and he would do it while we were on the line. Customer Service - non existent.

Best outfitter in the NRV. VERY impressed with Archery! The manager was fun to work with!read more