Hill Country, Texas home. Built recently with some challenges for AC. Rooms vary in ceiling…read moreheight and one wall of house faces due west and has lots of windows, to take advantage of views of hills and sunsets. Shortly after move-in, I noticed the humidity was running a bit high. Not awful, but more than I was accustomed to, with other systems. Original AC installer was out numerous times and made things better, but not ideal. I wanted ideal: reasonable electric bills, quiet AC operation, humidity 50% or less, as per CDC and EPA guidelines. Never quite got there.
Called K&R and DID get there. K&R's office staff, Naomi, Mary, and Elizabeth were very prompt to get service to me, ASAP. Company owner Regan, technician Greg, and technician Ben came out and, to cut to the second act, found the following:
* Air intake valve had a loose wire and was probably bringing in maximum fresh/wet air from the outside, with no monitoring.
* One main duct line should have been screwed in to the adjoining structure, but was only taped. The tape had failed, and the air handler was conditioning the attic space. The attic is a spray foam attic, so the air handler is supposed to only partially condition that space--as I understand it--to act as a thermal "blanket" to insulate the living space below.
* Original company had placed the air handler speed on the highest setting. The air stream was never staying in contact with the coils long enough to condense and evacuate moisture, unless I was keeping the set point at a chilly 70 degrees.
Well, thanks to Regan, Greg, Ben and their work ethic, all of this was resolved. Today and for several days, the indoor humidity has been between 43% and 50%, only climbing a point or two above that, when we have a swampy 85% humidity outside, and then the dehumidifier kicks in to keep things dry and healthy.
I am exceeding glad I contacted K&R Heating & Cooling.
