I find that the Classe are great! The instructors also fantastic. Office lady...not good with…read morepeople, incredibly rude, almost incompetent and borderline perhaps a bit of a lier. I'm not impressed with the office gal, and in a business where customer service is valued and appreciated, she needs some lessons herself. I recommend that Jungle should hire someone who can speak intelligently and respectfully to those that are paying for this service.

After our daughter finished both segments we were very happy with the training itself. Then our…read moreson finished segment 1 which we were also satisfied with. The mistake was made by signing him up for segment 2 to find out a few hours later that Allstar had an opening 2 months earlier. This is where we encountered 2 phone calls with the lady in the office that was extremely rude on the phone when my wife said he was going to cancel the class. The timing of this call was less than 24 hours after we signed up but still 2 months out for the actual class. The policy is there are no refunds for any reason. That is fine but we don't need to be hung up on after the discussion. I called back and asked to hold the credit so I could donate it to a child of my choice. Voiced my frustration over the timing and the policy and was hung up on a second time. I might have deserved that hang up but my wife certainly did not deserve round 1. Buyer be aware! Jungle maybe you can invest in some customer courtesy training for your office staff and consider a little flexibility in your zero refund policy. Especially when your classes aren't available for over 2 months.

Convenient location when you can find it. Classroom location not well publicized. Apparently not…read morestaffed. Have never had phone answered by a human. Students not well prepared to pass driving test.

This place was ok for written part of the driving test but they don't go over parking enough. The…read morestate failed my daughter because she couldn't parallel park and my child isn't the only one I've heard this has happened to.

My instructor (Traci) was wonderful and I had no problems at her, what I did have a problem with is…read morehow terrible the process to schedule drives are. We'd go into the portal, go to schedule a drive, they're all red. We then contacted the instructor who said that nope, there should be some open for the end of the month/beginning of the next. We call customer support, they say they're only available for the end of the next month. Aka way after the 6 week period she so stressfully emphasized to us. We said that wouldn't work and told them why, they said we just "have to wait" because they "dont have the end of the month/start of the next even put in the calendar"? How the hell am I supposed to pass if your business is too lazy to put up the schedules asap. We've spent 400+ dollars on this, and its overall just been a terrible experience, the amazing instructor doesn't make up for it. Edit: and now they ONLY have an 8:30 to 10:30 AM slot. Do they realize most of the people taking this class through a HIGH SCHOOL are kids who have school? Ridiculous.

Just know that it's going to take at least 6 weeks because they can. Somehow every other place will…read moreget the classes and drives done before that but not Allstar. Terrible experience, there's other places to go through. Go somewhere else.