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Precise Fireplace & Property Services

5.0 (1 review)

Services - Precise Fireplace & Property Services

Fireplace cleaning

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4 years ago

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Pella Windows and Doors Showroom of Bedford, NH

Pella Windows and Doors Showroom of Bedford, NH

(2 reviews)

We couldn't be happier with our Pella windows, especially with Norman Poirier. Fantastic customer…read moreservice, Norm spent the time to come to our home, get to know our interests and ideas, and knew the answers to all the questions we needed answered to make our project continue smoothly. Norm was on-time, informative, and made the experience easy and efficient. We would continue to work with Norm and would recommend him to anyone in the future! 978-807-8595 to reach him directly.

VERY poor customer service. I purchased a window that it took 3 months for them schedule an…read moreinstall. They then called to cancel, then 2 people showed up on the original date and another on the alternate date. All 3 had never put a window in before. They left. Another guy came back. He broke the assembly and just left it all in pieces. I now had an installed window, no hardware - nothing. The third guy came and put up a shade that came all disheveled and wrinkled and said that yet another would be coming to install the valance. In his attempt to put the valance in, he nicked the paint job on the window and didn't properly plug all the nail holes. It looked terrible. All this time - about 5 months and I was already paying on the window for which I had not received a full service for. Finally got the valance and now the shade does not work. Trying to get communications going with them and they want to charge me another $1200-1500 to put in an automatic shade, which is what the salesguy led me to believe in the first place. Bottom line: they don't deliver but they sure know how to take your money. Easy to create a paper trail with them if you ever wanted to take them to court - they don't answer your messages. NEVER again will i use Pella. Lots of management issues in this company, not to mention customer service that stinks.

Precise Fireplace & Property Services - fireplace - Updated October 2026

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