Honest and reasonable. Highly recommend. Used them from brake replacement and body work.read more

Showed up 8am let them know my problem. Quickly found the parts at Oreilly's and my car was fixed…read morein 2 hours. Great guys and excellent mechanics. My hose housing broke My car leaked all fluids.

I'm not all that familiar with paint-less dent repair but, I know that you don't have the luxury of…read moreapplying filler and painting the entire surface after you are done with your body work. Hence, there seems to be high need for craftsmanship that is necessary to work a dent this way. That said, these guys repaired a door dent I had on a leased car that was being returned. Reasonable price and I could not tell that there was dent the size of a half dollar when they were finished. Plus, they fixed it the same day I brought it to them. Great place - hopefully, I won't need to go back!! But if I need service like this again, I'll be back to Empire.

Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

Honest. Does fine work, in a timely manner.read more

Excellent service and great customer service. Nice to see a female owner...Eileen is very honest…read moreand nice.