If you're in Peoria, IL and getting any kind of copies, print, or design services, ask for Steve…read moreThornton. I met Steve when he worked at the East Peoria store. Very nice man, very efficient. When he moved to the Peoria store, I stopped going to Fed Ex for any copies, posters, lamination, and started to see Steve in Peoria. I have never had a bad experience with this staff member. He is very smart and knows everything about how Office Depot runs.
On Friday, 9/4, I got my "order ready for pick up" from the print and copy services. I went into the Peoria store. The sales manager, Jake, helped me (after helping a lady who came in after me) and eventually told me that the order was lost and that I'd have to resend it. I had ordered one laminated page at 8:30am and it was now nearly 6pm. There was no time for me to go to my 6:30pm meeting (which would end at 7:30pm), go home, resend the item, and return to the store before they closed for my materials. And, of course, the online ordering page says they need 1 hour to do the work. I needed this laminated sheet for a 9am training.
You can see the spot I was in. After Jake checked many areas and again returned to tell me that the order was not in the queue and there was nothing that he could do, I decided to wait in line for Steve. He was helping 3 or 4 customers with complicated graphics orders. I needed to pick up one laminated page. After helping the customers with the business card designs, Steve pulled up my document, printed it out, laminated it and handed it to me. End of problem.
I realized that Steve has a great deal of experience at Office Depot and he's the guy to ask about print and copy orders. I will never ask for help from anyone else in the store again.
Steve is exactly the kind of person that Office Depot should be proud of; he's the reason I go there. And yes, I sometimes only order $5 or $6 worth of stuff at a time, but I have recommended Office Depot over Kwik Copy and Fed Ex to *every* person I meet at work. I've also had larger orders done there for a non-profit where I volunteer. Having a smart, creative staff member like Steve to rely on has made my life much, much easier.
Thank you, Steve!
