I love working with Cortez, he is professional and does very good work!!! He was also fast with his…read morework and if he says he is going to get it done it gets done!!! I had a request that was needed in one week turnaround and it was a larger order and it made it before time!!!!!!! So dupe so shop with them!!!!! They got you Tynetta Brown

From the owner: "Custom Kreative Goods, in Urbana, IL, specializes in personalized laser engraved and CNC machine…read morecut gifts as well as customized apparel. Serving Urbana, Champaign, Savoy, and all of Champaign County. We can create customized gifts for any occasion or celebrations from weddings, birthdays, anniversaries, bulk promotional items and more. Laser engraved gifts can be created on stainless steel, a variety of wood finishes, granite, marble, acrylic and leather."

Two employees arrived at my property after 8pm on a dark Saturday evening banging on my door rather…read morethan knocking or ringing the doorbell in an effort to forcibly recover a product that was 2 weeks past due. My phone was broken yet they never attempted to email me or reach out to me during normal business hours at my home. When I reached out to the store and asked to speak to the general manager I was transferred to Adam Ezell. Adam Ezell identified himself as the general manager (he is not) and as one of the employees who came to my property late on a Saturday evening. When I asked why they would come to my property that late he claimed that they always make attempts to recover products at night and that it was not unusual. I informed him I'd be making a payment and when I would be making it and he falsely told me that the product had to be repossessed before I could make a payment and I would have to begin a new contract to get the product back. He also informed that I'd receive a notice via certified mail that the product needed to be returned and at that point I could schedule a date to return the product. The next morning Adam Ezell called again asking "when are you going to return MY stuff?" Implying that he owned the merchandise and ignoring the agreement we made for me to schedule a return date after receiving the notice via certified mail. At this point I felt Adam was harassing me and asked to be transferred to his manager, who I'm assuming is the actual general manager, Brian Black. I asked Brian Black why Adam was continuing to call me after we had spoken the previous evening and his response was a sarcastic "Because you agreed to pay on your contract and haven't." I then asked Brian Black if there was any mention of Rent-A-Center being allowed to make collections on Saturday nights, well outside of business hours. He continued to shout at me that "the contract says you'll pay for your product!" I continued to ask, "does my contract state that Rent-A-Center is allowed to make attempts to reach me at my home on weekend nights, yes or no?" After 5 minutes of him berating me I was able to get the answer, "no". I informed him I would stick to the original plan I made with Adam Ezell to schedule a return date for the product after receiving his mail in notice. Again, I had no intention of returning the product or not paying the rental agreement, as I am looking to finish paying off the product well in advance to avoid interest. But I was told by Adam Ezell I had no option to make a payment and continue my contract. After all of this back and forth and constant harassing calls my partner decided she'd like to keep the product so I went online and made the past due payment in the portal with no problem. Once I made the payment the calls stopped and my contract continued. So, Adam Ezell lied about my payment options, lied about the return process, lied about his position at the Bloomington rent a center store, and illegally attempted a collection at night outside of business hours. Brian Black, the supposed GM, yelled and cursed at me as I attempted to gain clarification on their completely unprofessional business practices and perpetuated the myth that I had to return the product and there was no way for me to make a payment. This staff is completely unprofessional, uneducated, and outright rude. DO NOT DO BUSINESS WITH THEM. If I wasn't already several months into making payments I would've returned the product out of spite for their terrible customer service. I haven't experienced this level of unprofessional behavior from any staff of any corporation.

How is it when I have a complaint about the new "manager" and call corporate that have THAT MANAGER…read morecall me back? Of course he won't agree he has done anything wrong. I had such a great experience with Rent A Center when I first started using them 7 months ago. However, now it is awful. They even went so far as to change a contract with me, on a USED couch and try to charge me full retail price. They won't "fix" that until my past due items are paid. (Which I tried to pay over the phone to Kenneth and Destiny and they said they could not take the payment) Long story short, RUN from this store until they get someone in who can clean up the messes. And, Brian, if you are the one replying... it is incredibly unprofessional to call the person who made a complaint about you and tell them you are the only one who will be able to talk to me. Surely, you have a boss.

Great selection of ISU clothing and merchandise at great prices! The staff was very friendly and…read morehelpful too!

If I could give 0 stars, I would. The owner is unprofessional and rude. He approached my friend…read moregroup and I aggressively. Instead of asking question(s) on what we were doing (one friend was eating a snack and the other was looking at something he just bought), he reacted and was sarcastic. When he was visibly upset, my friend asked "What's wrong?" and he said "You think you can ask me if I'm okay in my store?" with rude intent. When I got involved asking what happened, because he looked clearly upset, he explained why he was, and I told him my friend group and I never intend disrespect. Instead of continuing and maturely resolving the conversation, he just walked away from me. I kept calm and talked to him maturely, but he couldn't handle a 19 year old being more mature than him, I guess. The clothes and merchandise are nice, but if you do something even slightly out of the owner's favor, such as eat a snack, he will confront you aggressively and handle the situation unprofessionally. Take your business elsewhere.

The staff was very supportive. They listened to our plan for the shirts we wanted to order. They…read moreeven selected the green color we wanted. Looking forward to picking up our order.

Disappointing for a single Tshirt we needed. The shop clearly does a lot of work thus the 2 stars…read moreinstead of 1. The chemical odor of the shop is overpowering btw. We asked for a single Greek letter, Epsilon, to be printed on a Tshirt. Probably Collegiate font to replicate the original. The young woman & older man said it would have to be an art work charge ($35) b/c they would have to draw the item. I asked them to compare it to Collegiate font since I'm pretty sure that's what it is. "There are thousands of fonts" was the reply. I do embroidery for my Etsy shop and am aware of how many fonts there are. They clearly didn't want my business. And certainly won't have to worry about that. Update: I came in with the image of the font I needed. I asked if I could see some fonts that matched. No one offered to show me matching fonts, just started to write up the order with the art charge. That's when I left.

Had sort of an unusual request for these guys, yet without hesitation they followed through in a…read morevery timely manner. As a reference to a social media post and an inside joke between some friends, I asked for a "road work ahead" sign. I also custom made a sign that read "uh, I sure hope it does." to go underneath it. They got them made in just a day! Received a very friendly call this morning and upon arrival I am satisfied with my purchase.

Have ordered many signs from these guys for our HOA during the pandemic and before. Three orders…read moretotaling over $1000. Many custom street signs as well as Fire Danger with changeable level plaques, and custom control and informational signs. Randy has always been extremely helpful with design advise and recommendations and forwarded artwork for review and approval on the same day. They were open during Covid and got us our signs in a timely manner. We will continue to use this reliable and professional company as many of our homeowners now want matching signs for their properties. Highly reflective signs are a must in a rural area for Fire and EMT responses.