An absolute nightmare to work with when you are moving out. As long as you keep renting from them, it's no problem- but the second you try and leave they will gauge your security deposit for every dollar they can. My partner and I moved up from a 1 bedroom to a 3 bedroom with them. They were so happy to do that (because they were getting more money from us I'm sure), but then we we bought a house and were moving out, they definitely had a different tone. They tried to get us out a month ahead of time because they wanted to rent our apartment to new people as soon as possible. Because of this, they SWEAR they sent us our check out list by mail- but we never received it. We did everything we had done for the first one bedroom place, but this time the lady went through EVERYTHING (even the little covers on the toilets that cover the nuts and bolts!) They then, without ever discussing it with us, charged us $340 to replace vertical cloth blinds for. two windows that they said 'the cleaning company couldn't get cat hair off of'. Out of our $700 security deposit we got a check back of only $1. First of all, I tried to explain to management that we didn't receive the cleaning checklist so had to do everything based off of our past knowledge and time with the other apartment check out process, but they said that that was not their fault. Secondly, when I asked why we had been paying cat rent for months if not for normal wear and tear of owning a cat, they said that the money does not go towards that, but to the privilege having a pet live there. Thirdly, they were very rude. Fourthly, the maniac who checked out, who is the on sight housing manager (who happened to live above us), would use the handicap parking spot without a handicap sign. She would leave her car running with a person in it to make it look like that wasn't what she was doing! When I told management about this they said 'you have to be mistaking her with someone else. Do you even know what she looks like?' I know exactly who she is.
Lastly, getting anything fixed takes forever here. Our breaker kept popping and they took weeks to send someone over. We had no power on and off for three weeks!!!
I can promise y'all that it is a headache to leave this company. Best rental company 3 years running my ass. Everyone has heard about how terrible Goldmark is.. this is Goldmark with a prettier face. Try to avoid them if possible. read more