My husband and I moved here about 2 1/2 years ago into a 2…read morebedroom apt. The people here are just wonderful. We have made many friends along the way. We laugh a lot which keeps us young The activity Ladies (Heather and Nancy) do an incredible job keeping us active, creative and busy. Many thanks to the kitchen staff, they cook great meals and keep the tables clean and still serve us with a smile!!! Janie M.

The best people at Watermere are the sales people. They know how to sell the product well. But,…read moreonce you move in, you find out that a lot of it is window dressing. The apartments are nice, but the maintenance is lacking. Once you get there, you find out that most of the residents do not eat at Watermere. They go to the restaurants surrounding it. One of the reasons my father wanted to go to an independent living place was because he was tired of eating alone, so he found this disappointing. But, once you eat the food, you understand why most residents don't eat there. It is terrible, and they charge the residents high cost for the subpar food. They recently went to a flat fee for the meal. They often run out of something, but you are charged for the item in the large fee even though they ran out of something. I think the manager should be forced to eat it every day, maybe it would improve. There also seems to be turnover in upper management. They seem like they want to fix the issues but their hands are tied. This place has such potential but it just seems poorly managed. It's not cheap, so where is all of the money going?

`BEWARE: WARNING WARNING - They took my deposit of $500, then a week later said they needed that…read moreroom for someone else. It has been seven to ten weeks now and I am still waiting for them to return my deposit. They took my card for the deposit, but they said they could only refund by check. It had been well over six weeks when I called regarding where the check was. Someone checked and then told me that NO ONE had requested a refund. She said that she would request it and expedite the issue so I should see it within a week or less. That was almost two weeks ago and STILL NO CHECK. There is no reason for this. They took it from my card; they can refund it to my card or give me the check that they promised. LIARS & THEIVES I am sorry I ever spoke with them. If you can't trust them to do what they said, why should anyone trust them with caring for your family members

To start, any Assisted Living is expensive, know that and plan accordingly. My mother wanted a…read moreplace that was one story so we started 4 years ago looking. Mom looked at Bethesda and one other and decided Bethesda is where she wanted to be. The rooms are spacious. She is fed 3 times a day. A very hearty breakfast. Sometimes the meals don't appeal to her or her tablemates. But they can always order something else. It is not gourmet, but fills the stomach. Yes there are some bumps in service, but I bring to the attention of management and Summer, Chantal and Tina Marie make sure to work on it. My mother participates in bingo 4 times a week and casino outings, sometime restaurant outings. Lots of opportunities for activities and exercise and music. In general we are pleased with the facility. Mom in her later years is happy to have her own home and autonomy. Bethesda is Mom's home.

It was just about three years ago that my wife and I decided that a senior retirement complex was…read moreright for us. We visited dozens of sites on the internet, and drove to six places in the north Dallas area. The one place that jumped out to us was Parkview in Frisco. We have never been sorry that we chose this as our home. It is a an attractive facility, and the landscaping is beautiful. Parkview has several different floor plans and apartment sizes, but we chose a two bedroom, two bath apartment that meets our needs perfectly. It has a modern kitchen, large living/dining room and a comfortable balcony with a view. All utility expenses (except TV and phone) are included. Our maintenance needs are also included and fixed rapidly just by a phone call. But it is the friendly residents and serving staff that puts Parkview ahead of other retirement complexes. Smiles and hello's greet you in the hallways and warm conversations are the norm in the dining room. And by the way, the food and service iin our Embers Restaurant is first class, with a wide variety of selections and all prepared and served well. We love to take cruise vacations, and our life "aboard" Parkview is very much like that on a premium cruise ship: daily activities, entertainment, dining, etc. So if you are looking for a retirement place, you should come by Parkview in Frisco. We think you will like it . . . we certainly do. Bob M P.S. Here's a link to a website we publish highlighting life here at Parkview in Frisco: www.parkviewers.com

This is an AMAZING community - not only is it beautiful inside and out but the staff is sooo…read morefriendly and helpful (many of them have worked there for years!!) and the residents are sweet as can be. I've noticed that there's ALWAYS a happy buzz in the restaurant - which to me says a lot about how much people enjoy themselves and I've NEVER seen that so consistently at any of the other many many communities that I've been to - and the food is GREAT! Parkview actually have the ONLY restaurant that I've been to in the US where I can get a salmon cooked and served as it should be - and I'm from northern Sweden so I definitely know my salmon! :-D ...and the grilled chicken salad with the Chef's homemade dressing - O M G it's so fingerlickin' gooooood I wished they sold it bottled!! The last time I visited, I got the chance to see their new Assisted Living and Memory Care next door and...WOW!! That is the most astonishing AL/MC that I've EVER seen - on any side of the Atlantic ocean! It seriously looks like a serene SPA with a Texas-twist - it's sooooo beautiful in every little detail and it's amazingly well thought through to help the residents thrive. It totally astonished me and still, I have a veeeery critical eye when it comes to living conditions and surroundings! :-D I definitely recommend this place! :-)

This place is not what it appears. It didn't take long to see what really goes on at this…read morefacility. They over-medicate your loved ones so that they don't have to deal with them especially in Memory Care. The food is undesirable and not nutritious. In addition, there have been numerous times when there's only 1 caregiver on staff for hours at end to care for 19-20 residents. They sell you a great "homey, loving" environment until you get there and see what really goes on. If you want to see a rapid decline in your loved one, then move them here. I moved my loved one from there and saw immediate improvements. If I could give zero stars, I would.

Highly recommend Beehive homes. My dad was only there for a little over a month before he passed…read moreaway, but we were very happy with his care. My dad often told us how happy he was, which was very surprising since he was very picky. He loved all of his caretakers. I arrived one day to visit and he was sitting talking with three caretakers. He enjoyed the food and activities. The Beehive of Frisco has brand new resident housing. Beautiful, open concept living. David, the administrator, was very professional and helpful during these Covid times. They made sure everyone followed strict sanitation and guidelines. Once again, I highly recommend you visiting The Beehive for the loving care of your loved one!!

Sending my wife's mom to Windhaven Senior Living was a tough decision a few months ago, but it has…read moreturned out to be a truly positive and wonderful experience for her. I think to highlight here: Windhaven's unique Spark program has made all the difference for her. Windhaven Senior Living is considered a premier Assisted Living and Memory Care property, and is relatively new, having been recently constructed. We've been pleasantly surprised that, after over four months, they have succeeded in creating a warm and family-like environment that met our expectations. One remarkable aspect that my mother-in-law particularly appreciates is the Spark program. This program is all about providing seniors with real-life experiences. She absolutely loves the cooking classes, and they have been fantastic in keeping her engaged, both mentally and physically. Witnessing her happiness and her positive sense of community here warms our hearts. The staff here is exceptionally caring and deeply involved. Overall, the staff's dedication to creating a welcoming environment for both the residents and their families is very present to us. We are very pleased with our choice so far, and Windhaven Senior Living appears to be the perfect fit for my mother-in-law. We would recommend this place. I'm sharing some photos here to offer you a glimpse of the facility. These photos were kindly sent to us after our initial tour, and I must emphasize that Windhaven values privacy highly, which is why we didn't take personal photos.

We were told our care expectations for our mother were too high.  My sister and I stay with our…read moremother 7 days a week, 6 hours a day.  We also have hospice care.  In the 10 months we were at Windhaven, we witnessed so many  concerns for her care:  oxygen machine nose tubes dropped to the floor and left - after changing mom, dirty gloves left on the night stand - often no aides in the memory care building with the residents - aides that would roll their eyes when requesting assistance or going on break when we requested assistance - meals served to memory care residents too hot to touch, aides not helping the residents while eating - our comfort kit/medications were lost - no paperwork provided.Each concern we were told by the Director she would take care of, not once did she tell us our expectations were too high.  There are good staff members that we will miss, but it is the others that we share our concerns to let others know - we witnessed poor care daily - often it was no care.

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

Victoria Gardens accepted my mother as a patient, and she was transferred to their facility…read moreSaturday February 17th after being in the hospital about a month and a half. When I arrived to visit my mom, the smell overwhelmed me as I waited at the nurse's desk 10 minute while the staff was scrolling on their phones before acknowledging me and telling me what room she was in. On Tuesday February 17th my mom called me in tears stating she didn't like it there. Come to find out at 4am in the morning the staff woke her up saying they were going to change her colostomy bag but didn't. Multiple staff members came to look at it and then proceeded to complain in front of my mother that they weren't and didn't like to change them. About 8am they finally changed it after asking my mom if she brought the supplies with her to change it! (you accepted the patient but asking for supplies, really?) I went immediately to the facility and spoke with Carmen the nurse director and expressed my concerns, but I felt as if I was talking with a wall. I then spoke with the hospital liaison and submitted a complaint. As I was getting to my mother room she was getting back from PT and needed to be transferred from the wheelchair to the bed. The nurse proceeded to ask me how they normally transfer my mom to the bed. I told the nurse they usually use 2 people and asked her shouldn't you know how to transfer patients. Her excuse was that it was her first day with her. She went to go get someone to assist her and came back with a lady who had a very bad attitude as you can hear her complaining as she entered the room. (Very unprofessional) Needless to say they almost dropped my mother. Had I not been there to slide the wheelchair back under my mom she would have fallen!!! I expressed that this is unacceptable care to the nurse director and hospital liaison. That day I requested a transfer to another facility. When I asked for an update Sunday February 22nd on the transfer I was told they would check on it and I didn't hear anything. Tuesday February 24th, I was told the transfer wasn't put in because the case manager was under the impression we had changed our minds. (Without talking with us) During my mom's stay she did PT/OT for about 20-30 a day, the rest of the time she was stuck in her bed. Her diaper was not changed, nor did they rotate her position in the bed without a fuss. When concerns were brought to the Center Director, he basically said my mom probably didn't remember. I had to tell him I am here frequently and have everything written down, even when I visit, I have to tell them to do things because if I didn't nobody comes in to check her! Not once was my mom offered to join any activities. The food was served cold the whole time and when asked why, we were told they were trying to get the hot plates fixed. My mom was supposed to be transferred to another facility on Sunday March 1st, but the discharge paperwork was not completed so she had to wait. Come Monday morning they didn't have transportation to take my mom to her dialysis, stating they had her down as discharged and nobody could give answers as to why! It took 3 hours for them come up with a solution and that was only because I called to get my mom a later chair time! Beyond happy when my mom finally transferred that evening to other facility! Complete chaos, unorganized, and unprofessionalism is what this facility offers! The left doesn't know what the right is doing there! They made an already hard time even harder for us! I suggest you spare your loved ones and your sanity, take them someplace else!

I have a family member there now and the quality of care and the level of commitment from the…read moreexecutive director are both PATHETIC. In the past 40-days our family member who is a stroke victim has been forced to lay in her waste on a half dozen occasions because no one has been willing to come assist her to the bathroom even after she has called for assistance and has waited at least 90-minutes each time. She has been told by 1-member of the CNA staff that they are very understaffed and most nights there are only 3 CNAs for approximately 60 patients. My family member was even told to dial 911 (BY AN EMPLOYEE no less) if she has an urgent need. The crowning blow perhaps was the nonsense of last night, which carried over into this morning. The toilet in my family member's room was clogged and she repeatedly asked for it to be unclogged. This never happened after numerous requests so having to go to the bathroom and no staff responding to her call button, my family member got herself into a wheelchair and wheeled herself out into the hallway asking for assistance with the bathroom. Well the first CNA, a woman was heading to break and the 2nd CNA a man did not want to handle the task so the 2 of them stood there and argued in front of my family member about who should do this and where was someone named Pillar instead of just HELPING my 57 yr old stroke victim family member. I have tried discussing the situation with the Executive Director, Chris Hodge but he has refused to discuss these issues. His indifference and apathy are disgusting and frankly seem CRIMINAL to me! The "shadow of the leader" in this facility is very weak, which is most likely why their employees are performing badly. We have made arrangements to get our family member out of this HORRIBLE facility on Friday and my advice to anyone considering this place is to STOP and find a different facility.

Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.

Even though my uncle only lived there for a couple months before passing away, the staff & facility…read morecouldn't have been better! They were very attentive to his needs & kept me apprised of how he was doing when I wasn't there. He told me multiple times that they took such good care of him. It tickled him that they even were calling him Uncle *** It's very much a family atmosphere & I couldn't have found more caring people to entrust him to. The facility administrator, Carmen wears her heart on her sleeve & is amazing! Two of the girls that worked closest with my uncle, Aaron & Mariah are pure gems. I wouldn't hesitate to place another relative at Mustang Creek Estates if the need should arise. Heck, I'd have no problem living there myself

When it became time to move my mom into an assisted living facility we found and felt comfortable…read morewith Mustang Creek Estates in Frisco. The salesperson really sold us on it. When we first moved her in the director was new and was really working on having the facility live up to their advertisement. As the weeks and months went on it was apparent that this was not the case. The director was good but had a lot of push back from the upper management from what I heard and A LOT of turnovers. They fired the director a few months in and put a temporary person in there for a while and then the Allen director who stayed in Allen. I worried about my mom being there with no supervisor over the caregivers. You didn't know what they were doing and there were some caregivers that were definitely not trained to take care of someone. My mom cannot walk and needed a Lyft to be moved to the recliner, wheelchair or shower. They were always telling her that they didn't have anyone there that could move her with the Lyft. When discussing this with the sales lady it was said that this would not be a problem. She was also supposed to be in a house with other residents that were in wheelchairs etc. when later they moved her to the house next door with memory care residents. That was a whole new set of problems. (still not sure why they did this, not all residents were like that at the beginning) One of which was a resident who came into my mom's room and peed by my mom's recliner. He was also constantly coming into her room. As I said before she cannot walk and cannot help in keeping him out. My mom has her wits about her as she just cannot walk or take care of herself in some ways. She depends on her caregivers. So many things had been addressed with no real results. We finally realized we needed to move her out. This caused us to pay more money for fees for a new facility and even 16 days that she wasn't at Mustang Creek which was around $1800.00 more to them. Mustang Creek's management would not even answer mine or my sister's email or phone calls once we gave notice to move her out. I could go on and on like leaving her in the shower so long she almost slipped out of her chair and did not want to shower anymore. She had bed baths from then on. And extra activities that seemed to be going on at some point in the parking lot with resident's prescriptions. Jewelry did go missing from my mom's room. Which is probably on us since we should not have trusted that someone wouldn't take it. What can you do as there were so many caregivers in and out all the time. Please do not put your loved one in this facility. No matter how much research you do a facility will never be better than your care. Always go and visit because you don't know what is really going on and when you show up you can see for yourself. My mom is now at Beehive in Frisco which has so far been a good change for her. I HIGHLY DO NOT RECOMMEND MUSTANG CREEK ESTATES IN FRISCO.