No doubt the friendliest, kindest vet clinic ive visited ! My pup had to unfortunately have an…read moreunforeseen surgery this past week but Dr.Oh and his team were all soo kind to not just me but with my sweet Bella and made this scary experience as easy as they could for us, which we are so grateful. They were so awesome to get me in as soon as possible on short notice, ill be telling everyone abt our new Vet :)

Update review 6 years later and I still can't rave enough about this place! From the moment I…read morecalled, the entire team was incredibly kind and compassionate. The girls at the front desk went above and beyond by squeezing my little guy in at the very end of the day on one of their busiest days before the Fourth of July holiday. I know they were extremely busy, but they still made time for us, and I'm so grateful. My little pup decided to do some "parkour" off the furniture after the midweek fireworks scared him, and he suddenly became completely non-weight-bearing on his back leg.Dr. Oh was absolutely amazing. He wasted no time getting X-rays, quickly diagnosed a hairline fracture, and thoroughly explained everything to me. Thankfully, surgery wasn't necessary, and we have a treatment plan to help him heal. Every single person we encountered showed genuine care, kindness, and compassion not just for my dog, but for me as a worried pet parent. The clinic itself is adorable too! I loved all the cute pet photos decorating the office and wish I had taken more pictures because it has such a welcoming atmosphere. Thank you, Dr. Oh and the entire Van Nuys Vet Clinic team, for taking such great care of my little guy. We truly appreciate everything you did and couldn't have asked for a better experience during such a stressful day.

I took my dog here for almost nine years, and never had a negative experience. Everyone was always…read moregood to me and more importantly, my dog. The prices were always fair-- almost cheap, honestly. Everyone we ever dealt with has been wonderful. They've tried to always accommodate my dog when we needed an unexpected last-minute appointment-- which was kind of a lot because she had a few health issues over the years. They were always so nice and loved on her even though she was a bit of a bad girl. When we had to put my dog down very unexpectedly, they tried very hard to save her. But also, they were honest about no heroics. I mean, they really could've gotten a lot of money out of me to save her, but Dr Moon was honest that it was time to let her go. Over the last nine years, they were all just so good and sweet to her. To be honest, even driving by there, I kind of want to cry even though it's been a few months. But I will always be appreciative to everyone there for being so good to my dog.

I can't begin to say enough about how wonderful this veterinary establishment is everybody there is…read moresuper friendly. I drive very far to go there as I've been going there for a very long time. My dog loves going there. She can't wait to get out of the car and say hi to everybody, including the Dr, he even said she was so happy you were greeted with a friend friendly face and a hello the waiting time is minimal since I had an appointment it was worth the drive and until the next time thank you all there for making Bella and my day so nice.

This was my first time at the Van Nuys location. I liked the overall vibe & the facility very much…read more A few comments: When we arrived there were 2, maybe 3 other people being helped & all the dogs wanted to check each other out. It somewhat awkward since there isn't really anywhere to sit & wait in the front lobby. Granted, I now see that I could have stepped back outside & waited on the bench in their really nice courtyard until a receptionist was available. I found there was an outdoor area & a lounge in the back which I could've utilized while waiting for my dogs to be ready to go home. Parking was a bit of a nightmare. I will definitely allot for more time to park at our next visit. All the vet staff seemed very knowledgeable & treated myself & my dogs great. I was given clear information & even checked in with today to see how my girls are doing. I felt very comfortable conversing with both of the vets (one dog was a non-anesthetic cleaning with Dr. Celestine Hoh & the other had an advanced dental procedure with Dr. Candice Habawel), as well as the technicians. My girls were both taken very good care of & are doing really well today. I've been an RVT for over 20 years & loved how organized & compassionate the care we received was, as well as how my dogs seemed & their teeth looked when I took them home. Sidenote, I realized that Dr. Candice Habawel was the first vet I met at your Venice location when Pickles had needed emergency ADP & that location fit me in the NEXT day! I was so impressed with everything there & decided to stay with Green Dog because of Dr. Habawel & our experience that day. Sadly getting to Venice is not something I can do easily so I continued my care at the Sherman Oaks location, which overall has always been a good experience. But to find that Dr. Habawel was now at the Van Nuys location makes me very happy. I thought she seemed familiar but didn't put 2 & 2 together until I got home. Thank you, we're so appreciative & definitely plan to return to this location!

I brought my five year old cat here for his first ever dental cleaning and the staff was extremely…read morehelpful and friendly throughout the whole process. They have lots of knowledge and take their time to explain any issues they may find. Their prices are also solid compared to other vets that quoted me. My cat was comfortable every time we went. Their location is also clean and well maintained. They sent me home with a cute bag that had all the medication and information I needed after my cats surgery. Will def be coming back and bringing my kitty here for his routine cleanings. Parking available on the side. The surrounding area is a bit rough, but there is usually always a spot available in their lot.

We brought our baby girl there for help. The staff was extremely nice and helpful the Vets were…read moregreat. I am so grateful to all of them for helping her and having her home. I recommend them for all your furry family members.

I had made an appointment which took over 2 weeks to get. It wasn't an emergency so I took it…read more Finally the day was here. An hour and a half before my appointment they cancelled and said an emergency came up. Then they said they were too busy and impossible to fit me in with someone else. They wanted me to make another appointment and wait again. I will never go here.

I brought in a very sick female stray cat who had been living in my backyard for years. She had…read morebecome part of our lives -- gentle, trusting, and clearly at the end of her strength. I wanted to help her and do what was right, but this place completely shattered my trust. From the moment we arrived, she was weak and moving slowly. Instead of being honest and telling us that the kindest, most humane option would be to let her go peacefully, they insisted on doing a long list of tests -- over $700 worth -- knowing full well she was on her last breath. The next day, the doctor called with the results and said she was very sick and recovery chances were extremely slim. Then came the question: Did I want them to put her to sleep? I told them I wanted to be there with her, and I also made it clear that I was very unhappy with how the situation had been handled. The receptionist quoted me $300 for euthanasia, and I reluctantly agreed, even though I already felt taken advantage of. When I arrived, I expressed again how wrong this felt -- that they had used our love and emotions to squeeze out every dollar they could before admitting the truth. They guided me to a small room and told me to wait so I could be there with her. After several minutes, the doctor came in with a sad look and told me... she had already died. No one called. No one checked in sooner. No one seemed to care. Yes, they refunded the euthanasia fee -- but that doesn't undo what they did. My wife and I left heartbroken -- not just from losing a sweet soul who trusted us, but from realizing how cold and unethical this place truly is. They took advantage of compassion, made money off a dying animal, and then delivered the news like it was nothing. I will never take another animal here. They showed no honesty, no empathy, and no integrity.

Overcharging, unclear pricing, and poor business practices will drive customers away. Clear…read morecommunication and upfront information are always appreciated, while shady techniques only damage trust. In the long run, transparency is good business--deception is not.

Such an amazing and friendly staff!! I love bringing my cat here. I will continue bringing my cat…read morehere and recommending this location to everyone with a cat.

Very caring staff! We are a new cat family, they educated us about taking care of our cat,…read moreprovided other resources. Knowledgeable staff.

The vet is a thief and just wants to make money for self He…read moreis a liar and crook, Don't go there This kind of vets make people to scared of adoption I took my cat to him and he wanted to make lots of exams, around thousand dollars and something I took my cat to another clinic and after just blood test and meds they charged me a way less

We had a very disappointing experience at Pet Orphans of Southern California. We adopted a dog…read morethrough spcaLA and were referred there for his neuter procedure, which was required as part of the adoption agreement. The issues began at drop-off. I arrived on time at 8:30 a.m., but there was a long line of owners and dogs waiting outside. Many of the dogs appeared to be puppies, fosters, or newly adopted pets still adjusting and difficult to manage. I waited approximately 20 minutes while trying to control my 65-pound dog. When I reached the front, staff said they had no record of our appointment and asked, in an unprofessional manner, whether I had completed the intake form that was supposedly emailed to me. I had never received it. I was then handed paperwork to complete on-site while continuing to manage my dog in a crowded environment. On the form, I disclosed that my dog had been experiencing chronic diarrhea since being picked up as a stray, that we were actively working with our veterinarian to identify the cause, and that our veterinarian had cleared him for surgery. Staff then told me they would not proceed if he had diarrhea. I explained that this condition predated the adoption, that the neuter was required by the shelter, and that we had already obtained veterinary clearance. Staff repeatedly went back and forth between me and the veterinarian before eventually presenting a high-risk consent form. The communication around this was especially concerning. When the form was presented, I was told that by signing it, I was accepting that if anything happened to my dog, it would be my fault. I understand that additional risks can exist, but this was handled in a dismissive and inappropriate manner. If the clinic had sent the intake paperwork in advance or reviewed the medical concerns beforehand, this could have been addressed prior to my driving an hour from West Adams to Van Nuys with a dog who does not travel well. I was also disappointed that additional charges were presented for items such as an e-collar, pain medication, and IV fluids. For a required adoption procedure, these added costs felt excessive. Pick-up was similarly poor. When my dog was returned, a staff member commented, "Make sure to take care of the diarrhea because he still has it," despite our earlier detailed discussion of the condition and treatment plan. While loading him into the car, I noticed feces on his cone, tail, and legs. This suggested he had soiled himself and had not been adequately cleaned before discharge, which was both upsetting and concerning from a sanitation and post-operative care standpoint. Overall, this experience reflected poor communication, lack of professionalism, and inadequate attention to patient care. I would not return to Pet Orphans of Southern California and would not recommend this clinic to others. I also plan to share this experience with spcaLA so they are aware of the concerns regarding this referral partnership.

I can't say enough wonderful things about Panorama Pet Hospital. My two-year-old border collie,…read moreOreo, had to undergo eye removal surgery, and the care he received was truly exceptional. Dr. Gupta and her entire staff treated Oreo with so much dignity, respect, and genuine love. During such a difficult time, they made us feel supported every step of the way. I am beyond grateful for the compassion and expertise they showed. Thank you, Dr. Gupta, for helping Oreo feel better and for taking such incredible care of him. You are truly amazing.

Awful vet clinic. The vet has no personal interaction or bedside manner with the pet parents…read more The staff and current manager leave much to be desired as well. The receptionist is curt and not terribly efficient. What can I say? The clinic used to be top notch. The neighborhood is atrocious as well, and the parking-- don't get me started on that. An unclassy location and below par customer service.

Brought my dog Wayne in for some eye problems this Fourth of July because our vet was closed and…read morethe staff was so helpful and kind from the beginning!!! Dr. Kim looked at my boy and was quick and reassuring! Nina S. was also an amazing help she explained everything to us thoroughly and made sure we left with no questions!! She definitely calmed us down with her friendliness and humor!! If we were to come back we'd love for Nina to attend us again!!

Jeremy was amazing she went through everything with us and was clear on what we needed to do for…read moreour cat.

I can't thank the entire team enough for the incredible care they gave my dog. We arrived just 30…read moreminutes before closing, they took her in for emergency surgery with such kindness and a positive attitude. At no point did we feel like we were an inconvenience, even though the staff stayed nearly three hours after closing to care for her. The entire team did an amazing job explaining the surgery, recovery process, and home care instructions. They answered all of our questions thoroughly, and I never felt rushed. Their compassion, professionalism, and dedication gave us so much comfort during a very stressful situation. Thank you for going above and beyond to save my dog's life. We are incredibly grateful and highly recommend this veterinary to anyone looking for exceptional care.

I would not recommend this place!…read more Before driving over, I called and specifically asked what the exam fee would be. I told them I was only about 15 minutes away and was coming straight in. I arrived exactly when I said I would, and the price had suddenly changed. It felt like a classic bait-and-switch. If your pricing changes at a certain time, tell the customer when they're on the phone and saying they are on the way, not after they've already arrived. When I questioned it, the manager was unprofessional and unwilling to honor the price their own staff had quoted me just minutes earlier over the phone. There was no accountability and no attempt to make the situation right. I can easily afford the difference, but that's not the point. I don't appreciate being misled. I told them I was deeply disappointed with how they handled the situation and that I would be leaving an honest review. They didn't seem to care at all. I genuinely feel bad for the owner if this is the level of customer service being provided. The worst part was that my dog was sitting there in pain while we argued over something that should have been simple.I left and went to another veterinary clinic down the street, where my dog was seen within minutes and received excellent care. If a business won't stand behind the price they quote over the phone, it's hard to trust them with anything more important. I imagine their final bill would have been ridiculous. Thankfully, I didn't stay long enough to find out. I won't be returning, and I hope this review saves someone else from wasting their time.