Good folks that work there - things have a tendency to take a while longer but they always get done…read moreright. Can't go wrong if need Mercury parts or service.

Terrible service. I bought a brand new Hayabusa from these guys. Made all sorts of promises to…read moreget the bike delivered to me and failed. I brought the bike back a few weeks after they finally got the bike assembled, by appointment on Thursday, to put on some after market items. They knew what needed to be done the day I bought the bike and I wanted it done by Monday....When I called Monday they hadn't touched the bike. Unethical.

My husband found this Marine Hardware and Supply online to order hardware for building a fishing…read moredock. This family run business is fantastic. Hours after placing the order via their website, we received a phone call from the owner indicating that we may have ordered the wrong number of items based on the collection of the order. He was RIGHT. He helped my talk through his needs and corrected the order and resubmitted. Such wonderful customer service! Should we ever need more supplies of this nature, we will be back. Thank you for your assistance!

From the owner: Marine Hardware, Boat Trailer Accessories, Boat Roller Ramps, Post Dock Brackets, Floating Dock…read moreBrackets

I have been doing business with the great folks at Tonka Bay Marina for over 15 years! They have…read morealways provided quality work and reasonable prices. Not the cheapest on the lake, but you get what you pay for! Also, the owner's are dedicated to helping the greater Lake Minnetonka community. From helping the U of M with AIS studies to personally taking veterans out on the lake, they go above and beyond to contribute in a positive way. That's a business I can support!

This is the most complete and professional marina on Lake Minnetonka!…read moreI wouldn't do business anywhere else. Their crew is top notch!

Great place to buy I got a great deal on my 2015 Lund Pro guide.. Really happy with the service!read more

I just bought my second boat and my last boat ever from rapid marine, they are nothing but a bunch…read moreof lies , I would spend thousands of dollars more going somewhere else , that includes there service department!!!

I brought in a pneumatic seat post that had failed. They looked my boat, saw that I bought less…read morethan 3 years ago and replaced it under warranty. In and out in less than 15 minutes. That is customer service.

I brought my boat into the Shakopee facility to have a Ultrex, Mega 360, Mega Live, 2 lithium…read morebatteries, hooked up, and an electrical issue repaired. I gave them a detailed diagram of how I wanted the boat set up. They chose to set it up how they wanted rather than how I wanted it. I was lied to / conned by the maintenance manager. He said I couldn't hook both Mega's to the Solix. I ended up getting $1800 worth of equipment that I didn't need. I had to bring the boat back twice and the Mega's still don't work. Additionally, the work was sloppy. They did not run wire bundles through the wire cannels. They instead attached them to the outside. My boat looks terrible. I was met with arguments and a bad attitude because they screwed up. I paid $196 per hour for substandard work. They don't even respond to emails about the terrible work they performed or try to reconcile it. So far, only the trolling motor works (independent from the One boat Network). I have to bring my boat to another boat repair shop. I need to know the extend of their errored work and have someone else fix their mistakes. I will submit an updated post once the other maintenance folks tell me what else they did wrong. If you value your boat, time, and money, have your boat needs fulfilled elsewhere.

Boats are quality, service is really bad. Not worth paying their high price for the boat and…read moregetting terrible service. Havent fixed the same problem for years and gave my boat back this year that didnt even work right. Its a shame as they used to be good.

After 5 years of having the same warranty issues addressed year after year with poor resolutions…read moreand rud customer service I was happy to move on to a new boat from a new dealer I could trust to get the job done write. Unfortunally upon selling my Harris Crown 250 the new buy ran in to Marine max, Rogers, poor workmanship too. When the buyer of my boat did his inspection to put it in the water he found the prop nut was not tightened and the lock tabs were not bent up from the winterization done by MarineMax. In order to make my buyer happy I sent him $300 to have the oils change in the motor and lower unit, not trusting it was done right. He is 5 hour away and we did not want any problems. I contacted marine max and as usual, they would not credit the fall service I had to pay for again. I sent the pictures of the job not finished.

We looked at a used boat and trailer. Randy, the owner, showed us the boat. I told Randy we wanted…read moreto have a surveyor look at it, as I know nothing about inboard motors. He immediately got an attitude, "i have been doing this for --years and i have never had anyone bring a surveyor in here". From that time on he was rude and dismissive. We had a surveyor look at the boat, it wouldn't stay running for more than a few minutes, surveyor thought it was probably just old gas and filter. Told them we would take the boat, wanted them to change the filter, drain the gas. While we were there with surveyor Randy walked by a couple times and gave us the side-eye. We picked up the boat, they had said the trailer is not covered under warranty and that they didn't service trailers. They said they had repacked the bearings on the trailer. We took the trailer to a trailer place as we wanted to make sure it was in good order. The surge brakes-master cylinder were all rusted out, locked up, so no brakes. The safety cable in case the trailer came disconnected was hooked to NOTHING. So if it came off the vehicle the brakes would not come on (not that there were any). The wheel bearings had NOT been repacked. Cost us $1800 to get the trailer up to safe standard. We went back to Boat World with the rusted out cylinder in a box, talked to them about how unsafe the trailer was. They said "we don't guarantee a working trailer". I said at a minimum I would expect them to make sure a trailer was safe to be on the road and this one definitely was not. Again, Randy walked by a few times and gave the side-eye but never came over. The maintenance manager kept interrupting me "why didn't you bring it back here?....I don't know why you didn't bring it back here". Finally, I asked "will you let me finish a sentence"? We didn't bring it back here because you said you didn't work on trailers. Also, you said you had repacked the bearing and you hadn't so not sure I would trust you to do the work. He said we aren't paying for it. I offered to split the cost, he said he would talk to his manager and get back to me. He never did. I did call back 2 weeks later and he said "we aren't going to do anything" which is what i figured. I have never been treated so poorly by any place in my life. I would never trust this place to do work on a boat and would not recommend buying from them. Even if they hadn't paid anything to repair the trailer, they could have handled it very different and not been so rude and condescending. If the boat hadn't been exactly what I was looking for I would have walked away. I guess I have to give one star, I would actually give zero. Just read the responses from Randy on the complaints, always snarky and the customer always wrong

Buyers definitely beware. I live in FL. I purchased a brand new Tahoe Cascade Funship and when it…read morearrived, it wouldn't start. How much fun is that...launching a brand new boat that doesn't start! The marina manager spent about 2 hours helping us try to figure out the problem, while Boat World's service manager admitted they never fully tested the boat since it was December in MN, then actually hung up the phone on us rather than help. We found loose battery cables and ultimately loose shift-linkage that caused the no start problem. Later we found electrical issues as well. My mistake was purchasing outside of my local area and actually the manufacturer informed me that Boat World should have advised me to work with a local dealer (they have contracts for each area). The manufacturer was extremely helpful. Boat World sales(Louis) told me to get the necessary work done by authorized dealer/services, then send him the invoices and they would help me to make up for the aggravation. Silly me, I actually believed they would stand behind the boat they sold me. Tahoe had a local dealer take care of the electrical issue at no charge and I found an authorized local Honda servicer for the shift-linkage repair cost $321.00. Now, Boat World sales is telling me that I needed to bring the boat back to them from FL to MN for any work...over a $321.00 invoice! I would never recommend Boat World. There is a serious lack of ethics, lack of customer service, lack of support, but they'll happily accept your money.

Was totaly set back by buying this boat.Was multiple issues an was bought brand new an shipped to…read moreClark's Marine.Just a few to mention as follows,an decide, if maybe a new boat is right for you.First,came with worng trolling motor so new holes had to be drilled in my brand new paint&hull!Second,multiple scratches in paint job with multiple spray over from paint booth!Third,found multiple screwholes that had balls of wadded carpet stuck in them! Fourth,power&tilt trim failed in first week an had to be replaced!Fifth,Boat was ordered an was told five to seven weeks,took thirteen;,sparetire,an boat cover took even longer.Sixth,all locks on storage space would jus spin so lock is useless!Guess the worse would be that the company(Crestliner) never even called me,they sent me a questionnaire an never even followed up on that! My most recent problem was a stray spark in motor that was causing multiple problems with tilt/trim,guess i am glad it didnt kill me,really got lucky!!!