When you want to be cheaper than anyone else in the market, you have to make some compromises somewhere. And in Power's case, it seems they've skimped on the customer experience.
I had ordered a Fitbit through their website, and opted for the delivery option Click & Collect, where you pick one of their physical stores to pick up your goods in. I picked the one in Frederiksberg Centeret. Today, I went to collect it.
When I got in the store, I asked a passing member of staff where I should go to collect my goods. She told me to go to the cashier point, where I would also need to pay for it. Off I went and assumed my place in the queue. It took a while, perhaps 20 minutes, as a couple of people before me were there to complain over problems with their orders (wrong item delivered, etc.). Finally, it was my turn and I asked for my goods. The girl behind the counter me I had to go to the appropriate department in the store, in this case Electronics. So why not tell me that in the first place?!
Went to Electronics and after having stood in line again (more people with complaints) I once again asked for my order. The guy behind the counter offered his apologies, but when he had gone to pick up the order, he had found that they didn't have 5 items in stock, as I had been informed, but one, and that one was only an empty box, and as an employee apparently had stolen the product and left the empty box (memo to me: never send anything here to have it repaired!). He suggested a few alternatives, only to find that they weren't in stock either. So I had to go without being one step closer to getting what I wanted. Think I'll go somewhere else next time. read more
