ZERO stars if I could:…read more I have not encountered such poor customer service in quite some time--likely because I generally choose not to frequent establishments that operate in this manner. My husband and I stopped in while waiting for the rain to pass and decided to inquire about having his Cuban link chain appraised. A young woman with long dark hair approached us to "assist." When we asked if we could have the chain appraised, the exchange went as follows: Customer: Can I get this appraised here? Employee: Yes, but I just work here. So no, I can't do that for you. Customer: (confused) Okay, so then how does an appraisal work? Employee: The jeweler. He's the professional, and he does that. And I told you he wasn't here. At no point prior to this did she inform us that the jeweler was unavailable. Instead, the interaction came across as dismissive, unprofessional, and unnecessarily rude--leaving the impression that she had no interest in earning our business. Establishments should be mindful of the staff they place on the front line, as one poor interaction can easily discourage potential customers from ever returning.

This was a confusing experience. Previously I went here to have a watch band adjusted and the guy…read morehelped me out and gave me good service. This time it was a full 180. I came in looking for a watch band replacement from what the factory gave me. The woman working did not want to help in anyway. Looked at my watch and told me nothing can be done I have to order from the original manufacturer. Then she showed me a curve and said this was the problem. It turned out all the information she told me was wrong. That curve had nothing to do with it. I knew she was telling me crap info and after going to a different jeweler they confirmed she was wrong. The other establishment helped in every way this business failed. She seemed cold and unwilling to help in any way. She seemed more interested in getting me out the door than providing any assistance. Congrats this business is blacklisted. Please keep looking in the four towns area. There are better jewelers to shop with.