The shop is dated and cluttered, however, I was happy with the work they did on my two pairs of…read moreboots. I would use them again. It's a disappearing trade so I hope they will still be around.

I took two pairs of brand new boots in to have speed hooks installed where the top three pairs of…read moreeyelets were. I was very pleased with the job that they did on them! This kind of shoe repair shops are rapidly disappearing in our country. We once had two shoe repair shops in Oak Ridge, but the last one closed their doors over 10 years ago. I recommend Custom Shoe Rebuilders for your next shoe repair job!

Entered the business to pick up a pair of boots I had there for repair. Wasn't even greeted when I…read morewalked in. There was an elderly lady at the front helping another customer. Behind me another lady walked in. The elderly lady opened the back swing door and told the people back there there were customers at the front. A lady comes from the back and was very rude and it in a good mood. She found my boots, laid them on the counter and I paid. Never a thank you or anything. The value for just putting new bottoms on was a little high compared to other shoe cobblers in the county. I know everyone has a bad day but just being nice and saying hello, may I help you and smiling even if it's fake goes a long way. Won't go back!

I was pretty impressed, they shined my Cole Haan Oxford blood reds pretty good. I understand some…read morehave had concerns, but I didn't have a terrible experience.

I brought my wife's boots and a pair of loafers that I haven't worn in ages. Roger repaired and…read morerefinished both shoes to a condition that was like new. Very happy with his work. The cost was around $80/shoe -- so $160 total for me. But, in effect, these are new shoes again. So, it is cheaper than rebuying a shoe (if it's a costly dress shoe or boot). This is definitely an old-school business. Cash upfront and the shop looks/feels as one would expect -- shoes, equipment, smell of varnish. It's kind of nice to see in a world where everything seems to be disposable. Give him some business if you have the need to rejuvenate some shoes, belts, luggage, etc.

Fast thorough professional work. He's got a sense of humor much like my own do we communicated…read morewell. I will go back.

one of very few old-world cobblers left. I'd trust him to…read morefix any leather garment! Friendly, competent service.

I really enjoyed my first visit to City Shoe Shop in Maryville (Jan 2023). There I met the third…read moregeneration owner Jim and found we had much in common. I brought Jim a pair of sneakers made by SAS (San Antonio Shoemakers) with a broken eyelet. SAS provided me the new eyelet set and Jim did a wonderful job of installing the new eyelet. It's worth a bit more to buy American and well worth $11.00 for Jim's service. Thanks Jim, they are like new!

Wouldn't let me exchange my boots i ordered online. however on the website it says that that all…read moreonline returns and exchanges can be done online or in person. when I mentioned this I was told that the people who make the website "just don't know" all the details" I could barely get a word out when I tried to explain my situation that I just wanted a different style of boot. very disappointing after driving over an hour to do return.

The service is very bad in this store I don't recommend it I went to return some boots and I wanted…read moreto buy others but the gentleman who attended told me that he no longer had my number in several models that I asked him

My cat gacked on my expensive California King comforter. My comforter is very thick and heavy, not…read moreyour typical comforter. It truly was an investment. I call it my "forever comforter." I was so worried that the cat gack was going to leave a permanent stain, but Prestige Cleaners did a fantastic job! My beautiful comforter was returned to me as good as new! The colors seemed brighter, and the comforter was so soft! The last time I had it cleaned, I took it to a mom and pop cleaners closer to my home. I was so disappointed with the results! I had to return it so they could stretch the comforter out. All the material was "bunched up." Prestige Cleaners did an excellent job of smoothing out the material. Oh, and the price was very reasonable! I'm all-around very , very pleased!

I use Prestige on a regular basis…read more My dress shirts and pants come back clean and pressed quite well and in a timely manner. I have also sent pants to have buttons put on and it was done well. My wife has sent dresses to have little things repaired and they looked great. They have a nice drive through and are very nice at the window. If they have not heard from you in a while they check in via mail or phone. And best of all the prices (while not the lowest I've seen) are very reasonable for the results you get. I would recommend their service.