Buyer beware. Items purchased in store as floor items are final sale. This is not labeled on the item nor identified clearly on the receipt. The practice is misleading and unfair for consumers. Customer service at the Reno location is condescending and demeaning. read more

This store has a small footprint but still manages to have a beautiful showroom. The employees have always been friendly and helpful and parking is plentiful right out front. With all of the stores who are leaving this shopping center I really hope PB stays. They are a wonderful addition to this otherwise stellar little plaza. read more

2023-2024 Clown show. October 2023: ordered sofa was told delivery in a month. The day it was supposed to be delivered I was told order was cancelled. Had to reorder. Promised by end of December. Delivered Feb 3, 2024. Ordered Armchairs. Supposed to delivered in November. Delivered Feb 3. Ordered 2 glass top tables. I received them on time in December but missing glass tops. Feb 3, 2024 Tables replaced but with missing glass top (again) and missing pieces. Ordered rug. Delivery promised Jan 12. Delivered Feb 3, 2024. Ordered swivel armchairs. Promised delivery by Dec 12 Delivered Feb 3,2024. I was advised to expect a delivery on Feb 3,2024 between 10:30am and 12:30pm. They arrived at 8am. We were still asleep. I've spoken to Store employees, store manager, and customer service multiple times. All very nice people, but screw-ups just don't stop. I'd love to simply cancel, but certain people won't let me. read more

we went to the store on 10/11 to order 2 chairs for pick up in store between 10/25 to 11/2. it was in transit when we ordered the chairs we needs for holidays. they changed the status. is still in transit 11/24 to 12/3. we went just back to the store for refund and the store manager told bus she can't do it until the chairs are in store. she connected me to their customer support and he was telling me the same story. I asked to talk to a manager but the manager will not talk to me and the rep said we should wait for the chairs to arrive in store for the store to refund. interesting company policy how know how to take my business and but will not do a refund when they are clearly at fault using policy as excuse. Sad. No guarantee they will not push the delivery date again. read more

Soooo disappointed in this store and the delivery of items. Ordered about $15,000 worth of furniture in mid August and we are still waiting for the delivery of two or three of the items. And these items are NOT specialty items. Meaning, the two items that we still have not received were not made specifically for us or made to our measurements, they are standard off the shelf items. One is a king size bed mattress and the other is a coffee table. So disappointing. I'm not really sure where the disconnect is, but I do know that I have guests coming for Christmas and I do not have a bed for them to sleep in!! Moral to the story is, if you're in any kind of rush for items, do not buy them from Pottery Barn or Williams-Sonoma. Or you take the risk of not having them delivered in time. Go elsewhere. read more

While I love their home decor, I am not sure why I am never greeted by a store associate? Is it me? The fact that I am ignored by no less than four clerks each time I have come into this location amazes me. Usually the employees are talking amongst themselves, so maybe it is them and not me. When I worked in retail greeting the guests was the norm, maybe times have changed. After reading other reviews, it seems that I am not the only one that is ignored by the staff. read more

Who doesn't dream of having a home full of Pottery Barn items? We had some time to kill before our movie this afternoon so we decided to do some shopping at Pottery Barn. Pottery Barn is located in the Summit Sierra Mall off of Mt Rose Hwy and Virginia. Love all of their furniture and home decorations. They have their Fall decorations out now. The store was kind of crowded today and the sales people were busy. Not sure what their policy is on offering assistance but we were not approached. It was a pleasant trip as I was not in a place to buy anything anyway. Pottery Barn is a bit on the pricey side, but I do like their goods and it made good for killing time and wishful thinking. read more

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What ever you do, DO NOT buy furniture from Pottery Barn Reno if you in fact EVER wish for it to make it to your home!!! The lack of professionalism, and idiocy from the local manager Debbie has been shameful. My order was for 18 pieces (purchased August 10th, 2022) for a new home and although my credit card has been charged for all of them, I have received only 4 items. The warehouse says they delivered them (really??) and they are lost OR better yet, I rec an email that they delivered items to someone other than me at an address other than mine, which also never happened . ABSOLUTE NIGHTMARE WITH NO ABILITY TO FIND ANYONE TO HELP!!! POTTERY BARN YOU SHOULD BE ASHAMED OF YOURSELVES... read more

Shout out to design studio specialist Karen Wortham who gave us superior customer service yesterday. We went in for a design consult with little or no idea of what I wanted, where to start, how to add furniture to a room where we had already painted, picked carpet, etc (did it a bit out of order). Karen was so patient, polite, understanding, knowledgeable, about the products and fabrics that she made everything easy for me. I left there not only knowing what I need for my space, but dimensions, fabric choice, print out of other options, etc. I'll be back when it comes to adding lighting and other accessories! read more

I called ahead to enquire about a swivel chair that I found online and the wonderful Lady I spoke with greeted me at the door as I entered the store. Not only did I receive excellent customer service and was welcome immediately upon entering the store, in addition Sharon is super helpful and went the extra mile trying to locate the fabric I wanted. She went out of her way and called the designer directly. I will definitely go back and order from this store. read more

Whatever you don't order any furniture from Pottery Barn! I ordered the Tanner coffee table and the glass for the coffee table arrived on August 11. Customer service kept telling me the frame would be delivered and then every week it was postponed! I finally received the frame yesterday on September 27 and it was scratched! Now the nightmare is trying to return the table to the store. Apparently the store and online purchases don't work together. Pottery Barn has the WORST customer service and the WORST delivery system! By the way I ordered this coffee table online because when I went into the Pottery Barn store in Reno I couldn't get anyone to help me! I believe the store is understaffed or maybe just rude... not sure. read more

This is the worst pottery barn. The staff is so rude and condescending. It's unbelievable that it can stay open with such rude staff! I hate going in there! read more

Marilyn approached me shortly after I walked into the store and was friendly and helpful. She asked what I was interested in finding and I told her numerous items and she happily assisted with everything. She was very knowledgeable and checked stock if something that I was looking for was not on the floor. This was a great shopping experience! read more

They're only getting 1 star because I can't put zero. I went into this location today, second time in a month, and like the first time no one helped me...not even a greeting. Everyone else that was shopping got a "hello" or "how can I help?". I am a Mexican female and the other customers were Caucasian...the only reason I can think of to why I was not helped or acknowledged...my money is the same color. I won't be coming back. read more

I went in to buy some Holiday decor for my Lake House and found some of the most beautiful items. Candied Cranberry vase filler, vintage jingle bell vase filler, flameless candles and some of the most adorable reindeer. The store is well put together with tons of ideas for my home. Great customer service, they helped me put some looks together and also helped find me some pillow covers I needed in the back. Thank you, my house looks amazing! read more

I'm a long time Pottery Barn shopper and thrilled when I moved to Reno and found this store nearby.... I've been several times and never even a hello from anyone when you walk in ...and worse... no one helps you. I would buy so much more if someone would just assist. And they aren't busy... I try to go weekday mornings ...empty store and nothing. So strange. Today I wanted to buy sheets and could not find anyone to help me so I left (which is annoying BC there's no where else in Reno to shop).... save your time and shop online. Also, every time I do buy something they seem to have trouble checking me out and almost inevitably have to call someone over to help BC I'm using a PB credit card...seriously??? read more

This is one of those stores that I will never buy anything unless something is on mega sale. Because everyone needs a sherpa lined luxury throw. I just don't want to spend $95 on it. Not even $45. But yeah, for $35 I'll throw my credit card at you so fast you better duck OR I WILL CUT YOU. Some stuff is questionable - the after Christmas sale included the world's ugliest Christmas ornaments. Some stuff is just a splurge. But I'll keep my eyes peeled for the bargains. read more

The worst customer experience dealing with this store and company. Placed custom order for dining table, chairs and sofa. After waiting for 10-12 week leadtime, chairs and sofa delivered incorrectly. My 4 pc sofa came in with 3 pieces of one fabric and the other a different fabric, my dining chairs came in with incorrect wood base. I've been getting the run around for past 2 months and still haven't got the situation resolved. The store manager, Shannon completely useless and incompetent, will avoid any contact and has not stepped in to try and drive solutions. Pottery Barn you need to dig into this situation, the customer experience is completely against your value and mission as a company. I don't know if it's a people issue, process issue or just lack of focus on customers, but your brand is getting serious damage! I've spent over $20k and still don't have my furnishings, complete disgrace! read more

Amanda is awesome! I had a complicated transaction with rugs that needed to be shipped. Oh, I'm frugal so they were also on sale and she was extremely helpful, patient, and most importantly, gave me great customer service. When it comes to service Amanda embodies Pottery Barn spirit and should be recognized. Thanks Amanda! read more

Pottery Barn always has lots of nice furnishings for the home. This one is no exception and has a good selection and is located in one of the nicest shopping areas in Reno. read more

Pottery Barn - Furniture Stores Near Me - Reno, Nevada

Rude, condescending clerk......I asked a bedding questions and she seemed put out...she told me to shop on line! I've spent plenty of time and $$$$ in that store. No need to be rude and put out with customers. read more

In agreement with the negative posts here. I've never been consistently ignored in a store like I have here. I've stopped in on different occasions over the past few years and would rather pay shipping to order online than to visit the store. So RUDE. Recently, I tried to purchase holiday pillow covers (I already own PB inserts). One sales associate in the back told me she had a few she could get me in the back or I could "just take the covers off the ones on the shelf." And she continued to stock bedding without actually going in the back. Only at Reno PB could she be seriously telling me to take apart pillows myself while I have 2 toddlers with me. Then she sent me up front for the rest of the plaid and woven covers I wanted. That was apparently not her department. So I went up front, to wait in line for another associate to help me. She removed the covers and then told me to see yet another person to ring me up. It's always such an ordeal. Just shop online. read more

So I ignore the reviews and order a $4k sectional. And sure enough the "white glove" delivery slashes the furniture with a box cutter and then proceeds to pitch the couch out of the truck vice use the lift gate. So it shows up, uh, "damaged". What does Pottery Barn do?? I get several disjointed and confused phone calls, they're going to replace it, repair it, do nothing, "we can't see any damage"... Then they settle on repair, 6-8 weeks without the two units of the sectional while they "repair" it. Pottery barn is kind of ok for stuff on the floor, but like EVERYONE else says, DO NOT ORDER FURNITURE. Honestly, you won't be different, just go to RH like everyone else. read more

Not very nice employees here. I went in yesterday and bought $150+ for towels and sheets but the women ringing me up was either new or not properly trained and charged my card twice. When I called today to have them fix it I was told it was my banks fault and to call them. Once I told the other employee "no I handed her my card twice cause she said the first time it didn't go through" she said I would most likely have to come in and get a refund. I live in Truckee and would rather not drive all the way over their for THEIR mistake. I will no longer be shopping at Pottery Barn anymore. Update: Shelly called me back and said their is nothing she can do to fix this and I have to take it up with my bank. Down to one star. read more

Walked in ready to spend a pretty penny on new bedding. In the store for 20 minutes while 4 employees chatted at the register. Not one greeted us or asked if we needed help. While their products are beautiful, their customer service is sub par. For a high end store, exceptional customer service is a must. We had arms full, and ended up putting everything back. Bummer. read more

I just had the worst return experience I think I've ever had. I recently spent about $500 on bedding from pottery barn and one of the blankets I purchased started to come apart at the seams so I tried to exchange it for another one. Well when u spend $100 on a blanket you expect it to be good quality. Then they told me because it was on sale I couldn't return it but they were willing to give me a in store gift card as a refund. I reiterated that I didn't want to return it but exchange it. Then she looks it up on the website only now the blanket costs $200. Are you kidding me!?! I once again said I was simply trying to exchange it and she was like oh well. I simply cannot believe this. read more

I reached out to Tammy the manager by phone on May 27th. I explained to her that I had washed my 4 curtain panels 50 x 108 per the instructions on the curtains instead of dry cleaning due to time constraints. They had shrunk from 108 to what now looks like 96. Tammy advised me she had to talk with upper management and I would hear back from her in a couple of days. A week went by with no call back. I was in Reno the week of June 4th. and I decided to stop by the store. I immediately saw 3 employees at the front counter and asked for Tammy. They explained she was on vacation and since this complaint was already in progress and over their heads I would need to reach out the following week when she returned. I was very unhappy as I had explained from the phone call on the 27th that I had a graduation party with over 50 guests on June 15th. Instead of calling immediately on Monday June 11th, I thought I would give Tammy a few more days to get back to work with the hopes she would get back to me. I called again on June 14th and asked for Tammy. I was told she was with a customer and she would get back to me. As of today June 18th, I have still not heard from Tammy or anyone from Pottery Barn. I am very dissatisfied with the Pottery Barn in Reno. I have emailed customerservice@potterybarn.com hoping someone can help me with the quality and customer service issues. read more

The staff at this store are SUPER helpful and nice. Glad I came in to buy my desk instead of blindly ordering online. Cindy helped me create a desk solution that works for my small and oddly shaped office :) read more

I had purchase a quilt and duvet cover on line with my rewards certificates. The total was $177.78. I used $175.00 in my rewards certificates and put the remaining $2.78 on my Pottery Barn Card. I received the item and the color was the wrong shade of pink. I took my quilt into the PB to try to exchange with another color. They said they had to send it in and I would be credited. I checked my PB statement about a week later and I was credit for $2.78. I called PB online to find out if they had issued me a merch credit for the $175.00. They said no that they can't reissue the rewards certificates. The lady at the store in Reno did not tell me I would lose my rewards certificates. Customer service would not do anything to help me. They would not send me my quilt back or reissue my rewards of $175.00. I would have never returned the quilt if I knew this was the case. I am highly disappointed in PB and how they handled this situation. Beware shopping at the Reno store especially if you bought something online with rewards certificates and want to return it. They make take your item and never give you anything in return. read more

I have a lot of furniture and decor from Pottery Barn. I have loved the quality and customer service but recently Pottery Barn is engaging a slimy practice of charging shipping on items that are for sale on their floor. There are some items that you can purchase and get "free shipping" to the store but others do not qualify. In my particular circumstance, there is a coffee table and a console table on the floor. While the coffee table ships for free, the console table has a shipping cost escalating the price 25%. I asked the employee if it is legal to have a tag on the floor that states the price is $1099 but then charge shipping? Not only can I not purchase and take the item with me, I have to wait 3-4 weeks delivery, I also have to pay for the shipping. I think I am going to have to find a new place to shop. Brick & mortar stores are struggling to compete against online retailers, I try to shop local but they are forcing me to go elsewhere with their false price advertising. read more

The manager Shannon and her team are the absolute best!! Whenever I need a new bedroom set or need an in home the gals are amazing and willing to help!! I recommend them to all of my friends! read more

I have a love - hate relationship with Pottery Barn. My house is filled with Pottery Barn furniture and decor so obviously I love the PB look. Recently I needed to buy a dresser that matched my Pottery Barn end tables. The dresser was pricy at $1,099 but I had a store credit I needed to use so I ordered the piece. Here is where the hate part of this relationship comes into play - the shipping was $259! Was it coming from the Moon I wondered? To make matters worse, they charged sales tax on both the price of the item and the shipping costs! I complained to the saleswoman at the Reno store and she said she couldn't help me. So later that day I called customer service and complained. They said they would send me a Pottery Barn gift card for $150 to make up for the ridiculously high shipping cost. After a couple of weeks I received the dresser. Everyday I'd check my mail for the $150 gift card and it never came. Sigh. I called Pottery Barn and explained the situation but they weren't much help. I told them they could come and pick up that darn dresser. They picked it up and now I'm still trying to get them to credit my account for the cost of the item. Love their stuff. Hate their shipping costs and lack of customer service. read more

TERRIBLE customer service. Not one sales associate welcomed us or asked if we needed help the entire time we were there. I suggest using their website to order anything. read more

The worst costume serve ever... They didn't have the drapes I wanted in stock they had told me that their next shipment would come in the following week. Took my name and number... No call... Went into the store they found half the drapes , said again the rest would be in in 2 weeks they would call me on the 6th. .... Again no call. I call on the 11 th. They said they will look for them in the back and will call me back to see if they find them... Again waiting them to call. I will just order them on line pay the shipping. Will never do business there again read more

Great experience by ever so helpful staff. The store however is understaffed and the wait for help can be long and grueling. The only staff member who is very rude is the women who runs the design center. She is no less short of being an uppity snob. Came in while she was waiting on a friend and she never even acknowledged me. After 45 minutes of visiting with her friend and just talking about one chair I decided to look around. Came back and she finished off and once again never acknowledged me and went to help someone else who just walked in. She had clearly seen me in all that time. This women needs a new job and not in customer service. Thanks however to the other wonderful staff members who were spread too thin. read more