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    Potter's Western Store

    4.9 (8 reviews)

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    Academy Sports + Outdoors

    Academy Sports + Outdoors

    2.3(19 reviews)
    48.9 mi
    $$

    My husband went to purchase a hand gun yesterday and received the worst service. A young lady…read more(Katy) racial profiled us. From the moment we can in she was very rude. My husband asked me for $50 because he didn't want to break change. I pulled my money out and she immediately stated "what's going on here" this seems illegal and "you don't have your own money or enough money". I went to report the hostility and comments to her manager (Jeff). My husband continued his purchase while I spoke with Jeff. Jeff then states he would speak to her because she is a little "rough" around the edges. I left the store and my husband called saying the manager put a block on his name for 30 days due to suspected Straw sale. This didn't happen until I reported he poor customer service skills. My husband collects firearms as this would have been his 5th purchase from Academy. He has never had an issue until meeting Katie and Jeff. To add insult to injury he started saying we are being "aggressive". The discrimination just kept going. We are filing a formal complaint as this was unacceptable.

    Making a come back had a treadmill in stock wanted it had to young guys in the back grab it for me…read moreback of store. However with this said when they have things placed at the front of the store it's like front of house staff doesn't see you or want to help you. Zero people asked me if I wanted that treadmill that I stood on and looked at for a hot min. I had to go to the back of the store and asked the shoe section and equipment section teens to get it for me. The person at the counter and small podium at the front were super unaware of any thing but the register area. What a shame again on front of house at this store twice in the last few months! Extra star is for having the treadmill and for the young guys in the back of store excited and willing to help! If I was on edge from buying I would have left for another store about lost my dollars again! Love my pro-form 9000 with iFIT!

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    Academy Sports + Outdoors - Random interior shot

    Random interior shot

    Academy Sports + Outdoors
    Academy Sports + Outdoors - Youth Under Armour merchandise

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    Youth Under Armour merchandise

    Rack Room Shoes

    Rack Room Shoes

    1.7(6 reviews)
    82.2 mi

    If I could've given zero stars I would've. My daughter in law and I were out with my grandchildren…read more(ages 6,3 and 1). The children were in a cart to keep them contained and happily playing with a few toys while my daughter in law and I shopped for some comfortable walking shoes for my upcoming trip. We got just inside the threshold when we were "greeted" with, "You can't shop with that cart in here!" She was so incredibly rude! I am so pissed! There was no hello, I'm sorry but... We just turned around and left. I forgot to get her name off her tag or I surely would report her to her regional manager. Absolutely horrible!!! I was a merchandise manager for JCPenney for 15 years, so I know a thing or two about great customer service and that wasn't it. I will spend my money elsewhere and I will never recommend this establishment.

    This store is awful. Besides it being a mess inside it's just a whole mess all around…read more On 8/14/23 I went into store to get my kids school shoes (2). One of them didn't have the right size so I brought the shoe to the front at checkout and asked if I could have the right size shipped to me. She said yes and got mg address. So I waited about two weeks and finally called they had nothing in the system for me ordering these shoes. After about an hour on the phone they finally found the order number and realized a MENS size 8 shoe was shipped to a random address in Kyle. To another name I've never heard of. So they had me call the 800 number I've had to call several times to check on the status of my sons shoe. Not them reaching out to me. I told them the correct shoe we needed. And the last time I called a few days ago I was told my ticket was closed for no apparent reason. No notification. Nothing. So she apparently reopened it. This was last week. Still haven't heard anything. I paid about $80 just for his shoes in store and am supposedly getting the right pair now that are only $50. My son still has no tennis shoes for school or an update that the shoes will be here soon (9/14) and I paid $30 over. Guessing I will have to keep calling every few days. I will never shop at a rack room shoes again after dealing with this mess.

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    Rack Room Shoes
    Rack Room Shoes

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    Potter's Western Store - shoes - Updated May 2026

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