It's so great that Brenham now has a legit shoe store in Rack Room Shoes, but beyond that it has a…read moreFoot Whisperer in assistant manager Steven! It's clear that he knows feet as well as he knows shoes. Steven was wonderful in working with my nearly 90-year-old mother whose feet are challenging to fit -- they're small but wide, and one is about a half-size larger than the other. Steven showered my mom with patience, kindness and care while dispensing his exceptionally good advice and finding good shoes for her to try on. He even applied heel grips for her until she felt comfortable with the fit and directed her away from socks he thought wouldn't be good for her. She put on the socks he chose as soon as she got home and loved them instantly! I thought service like Steven's went out in the '60s but you can find it here.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

My husband went to purchase a hand gun yesterday and received the worst service. A young lady…read more(Katy) racial profiled us. From the moment we can in she was very rude. My husband asked me for $50 because he didn't want to break change. I pulled my money out and she immediately stated "what's going on here" this seems illegal and "you don't have your own money or enough money". I went to report the hostility and comments to her manager (Jeff). My husband continued his purchase while I spoke with Jeff. Jeff then states he would speak to her because she is a little "rough" around the edges. I left the store and my husband called saying the manager put a block on his name for 30 days due to suspected Straw sale. This didn't happen until I reported he poor customer service skills. My husband collects firearms as this would have been his 5th purchase from Academy. He has never had an issue until meeting Katie and Jeff. To add insult to injury he started saying we are being "aggressive". The discrimination just kept going. We are filing a formal complaint as this was unacceptable.

Making a come back had a treadmill in stock wanted it had to young guys in the back grab it for me…read moreback of store. However with this said when they have things placed at the front of the store it's like front of house staff doesn't see you or want to help you. Zero people asked me if I wanted that treadmill that I stood on and looked at for a hot min. I had to go to the back of the store and asked the shoe section and equipment section teens to get it for me. The person at the counter and small podium at the front were super unaware of any thing but the register area. What a shame again on front of house at this store twice in the last few months! Extra star is for having the treadmill and for the young guys in the back of store excited and willing to help! If I was on edge from buying I would have left for another store about lost my dollars again! Love my pro-form 9000 with iFIT!

There is a massive selection of great brands that are well know for durability and fashion.I was in…read morethe market for a durable ankle boot that I can wear on my weekend day trips and activities. I have been eyeing a couple brands and they had one I was looking for. It was nice to try them on in person and get an idea of what size I needed.

Love this store. The shoe selection for style & comfort (most important to me) is beyond the top…read more I can have both! The shoes & accessories are unique & well made. This is my "go to" place.

Worst example of customer service! Stay far far far away from this location…read more I shop at hibbett sports all over but this store consistently disappoints me. The store manager really needs to change her attitude and actually care for their customers. Michelle (if memory serves me correct) brought me a pair of shoes and then walked away. She never once asked if they worked for me, she didn't show me clearance shoes or deals they had going on. Neither did any of the other staff members, it was as if the customers were a nuisance to them. This store needs a complete overhaul and I hope corporate reads this. I would drive down to La Grange, Sealy or whichever is the closest location. At least at those locations they care about customers and make you feel appreciated.

Really horrible rap music blasting. I said something under my breath to my daughter about it ("I…read morewish this music would stop") and the guy checking us out overheard. He proceeded to rap out loud along with the song (apparently just to be a jerk). Then he goes "sorry about the music!" And laughs as we left. It was so immature and unnecessary. I never acknowledged his behavior or engaged with him bc I didn't want to be a Karen. I just left and won't be back.

We came in looking for the impossible... Sneakers AND dress shoes for my bf. We left with both and…read morethen some thanks to the excellent customer service we received from Nicole and Ashley. They checked in on us and numerous customers as we were looking through the great selection. They greeted us upon entering the store and told us about the bargains for the day. No matter how many times we asked for help reaching boxes on the upper shelves Nicole never complained, but happily brought over the ladder to assist us. We have never experienced this great of customer service at this location. When we came back today, it was a different crew working. They weren't unfriendly but definitely not the same level of service - we weren't greeted nor did they check in to see how a new shoe hunt was going. We will be back for sure!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

I shopped here a few years ago and had a really great experience, which is why I decided to return…read more Unfortunately, my visit today was very disappointing. I received little to no assistance and was hardly acknowledged when I walked in. I was actively looking at shoes, and the sales associate remained seated at the register without offering help or asking if I needed a size. I found this to be quite rude, as basic customer service would be to acknowledge and assist someone who is clearly browsing. This experience was a sharp contrast to my previous visit and has made me reconsider returning.

Can't recommend Good Times enough. Locally owned and operated by some real rad folks, I'm always…read morethrilled to re-up on my running shoes here. The staff always greets me so warmly. There are little fidget things for the kiddos to play with while their parents get the VIP treatment with shoe fittings. Plenty of runway to take your running shoes for a test jog and lots of inventory to choose from. Because they're locally owned and operated, they're often involved in the community happenings including the YMCA Turkey Trot and numerous other races. My last visit sent me in with a 10% off coupon that I got in my race bag from a local race. Score! Prices, though, are already pretty reasonable comparatively.

I went in today with my husband, as he needed to buy a new pair of shoes for work. This newly…read moreopened location on Pecan Park Boulevard was great! There was a great selection of my favorite brands, including Converse, Skechers, and Rocket Dog! My husband needed assistance with his shoes. The store manager, Tony, was very knowledgeable regarding the makeup of the shoes, and how it affected shock absorption by the joints and back. I was additionally impressed when he answered all of my questions regarding Skechers, and the various ones offered in their store. My husband also needed some insoles for added comfort and Tony assisted in choosing the right ones for the shoes he picked out. This kind of service should be the norm everywhere and not the exception. Because of our experience, I will be returning to this store for future shoe purchases.

Very attentive and friendly customer service. Clean, large store with a decent amount of shoes…read more Check out the clearance racks for some really good deals.

If you want an excellent discount shoe store, this place is a Shoe in…read more Excellent selection of variety here at a discount shoe shopping store that we both swear by. Of course they didn't always have what we want but we're very picky. Generally speaking it's a great place to have around.

Nice atmosphere, deals over the microphone and you can spin the wheel if instructed. A decent…read moreselection of styles for the entire family. The employees are nice and helpful.

Great service and they have all different brands from Sperry to Converse and yellow box. They are…read morereasonably priced and carry men, women and children shoes.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

If I could've given zero stars I would've. My daughter in law and I were out with my grandchildren…read more(ages 6,3 and 1). The children were in a cart to keep them contained and happily playing with a few toys while my daughter in law and I shopped for some comfortable walking shoes for my upcoming trip. We got just inside the threshold when we were "greeted" with, "You can't shop with that cart in here!" She was so incredibly rude! I am so pissed! There was no hello, I'm sorry but... We just turned around and left. I forgot to get her name off her tag or I surely would report her to her regional manager. Absolutely horrible!!! I was a merchandise manager for JCPenney for 15 years, so I know a thing or two about great customer service and that wasn't it. I will spend my money elsewhere and I will never recommend this establishment.

This store is awful. Besides it being a mess inside it's just a whole mess all around…read more On 8/14/23 I went into store to get my kids school shoes (2). One of them didn't have the right size so I brought the shoe to the front at checkout and asked if I could have the right size shipped to me. She said yes and got mg address. So I waited about two weeks and finally called they had nothing in the system for me ordering these shoes. After about an hour on the phone they finally found the order number and realized a MENS size 8 shoe was shipped to a random address in Kyle. To another name I've never heard of. So they had me call the 800 number I've had to call several times to check on the status of my sons shoe. Not them reaching out to me. I told them the correct shoe we needed. And the last time I called a few days ago I was told my ticket was closed for no apparent reason. No notification. Nothing. So she apparently reopened it. This was last week. Still haven't heard anything. I paid about $80 just for his shoes in store and am supposedly getting the right pair now that are only $50. My son still has no tennis shoes for school or an update that the shoes will be here soon (9/14) and I paid $30 over. Guessing I will have to keep calling every few days. I will never shop at a rack room shoes again after dealing with this mess.