I want to comment on Victoria in the echo lab for her professionalism and kindness. She was very…read morethorough but still personable and cheerful throughout the whole experience. We must have asked a million questions, but she NEVER made us feel we were bothering her. I was there for possible heart problems, but she let us joke with her to keep our spirits up. You may need to clone her .... Thank you Victoria, for helping us have a good time during a scary day.

The physical building was clean and pleasant. The staff were professional and friendly. The…read moreprocedure was administered professionally knowledgeable staff explained each step of the procedure and made sure I was comfortable throughout my time during the procedure. The nurses explained each medication used, the purpose and any side effects. Great job by all.

Thank You For Your Staff, Harris, Charles Edward III;…read moreWhiteside, Patricia; and everyone whom it concerns!!! You guys saved my life!!! May GOD bless you greatly for having mercy on a wretched man as my myself. I have struggled long and hard. I know what real LOVE is like. How you guys performed like "Super Samaritans" was great. I cant thank you more than enough. You people at HCA Health One are bright and wisdom filled!!! May GOD bless you with more grace and peace and more mercy as you deliver that to your patients on site! Thank You GOD bless You!!! i will be praying for guys! Its amazing how you doctors came together! I woke up and there was about 20 people in the room all tending to my needs trying to get something going to save my life! Because of this i filled with LOVE!!!! I am but a wretched man. But a very blessed man! and know even more blessed to know there are people (strangers) that i do not know of but still will lend a lending hand to help me be healthy! I am moving forward to take better action and move with integrity! Thank You For Your Service GOD Bless... Avren Anthony Pacheco 01/26/2026

Although this experience happened several months ago, this review is relevant…read more A week after having a Watchman (heart) procedure, I was having cardiac arrhythmias. I was taken by ambulance to the closest emergency department, which happened to be at the Aurora Medical Center (now, HCA HealthONE Aurora), a different institution from where the Watchman procedure had been done. After the medical team cardioverted me (by medication) back to a normal sinus rhythm, I was discharged and directed to an exit sign that led me outside. I walked outside. While I waited for a ride, there was no bench to sit on. Still recovering from the Watchman procedure done the previous week, and still not feeling good after having arrhythmias and a heart rate as fast as 180 beats/minute, I had no place to sit except on the curb near the place I had been told to exit. A week later, the arrhythmias returned. Again, I was rushed to an emergency department. I begged not to be taken to the Medical Center of Aurora. Thankfully, the ambulance crew took me to a different institution. I spent the next week in the Cardiac Intensive Care Unit of that institution.

I came for a visit to see a male doctor Raymond Anthony shepherd excellent doctor cares about you…read morelistens to you and he's at best interest in patience. but they gave me a female doctor that goes by the name of Elizabeth a Banwart do primary care . I came to talk about my results and solve them maybe get some pills or something to get better But I feel like she did not listen all this clinic cares about is having you as a guinea pig and having you take test after test I took a blood test and did not eat anything to be ready for my test for her to say that it was not early enough for my results to come clear all do there results in the system and all she did was give me the same test that and added some other tests that has nothing to do with my results They don't even respect your wishes in the doctors that you choose. She wants to take the same test that I already took again just waiting time and money I requested another appointment with the same doctor I saw in the beginning she ignored that and only gave me a visit to take a blood work and other exams that that I already took an extra exams and did not listen to my request of seeing the same doctor that I seen in the beginning. I requested to see same doctor I saw in beginning for my visits and she didn't even listen she just requested me to take the same blood test that I took and more test avoid this clinic at all cost

I recently accompanied a patient to Kaiser Urgent Care, and what I witnessed was the most…read moreunprofessional behavior I've ever seen in a medical setting. The staff made crude, underhanded comments to patients, completely unacceptable for a place that's supposed to provide care and support. Instead of focusing on patients, they seemed more interested in flirting with and impressing their coworkers. It was honestly embarrassing to watch. When a formal complaint was made to Kaiser about the doctor involved, the response was just as disappointing. Kaiser stood by the behavior and claimed it was "the best course they recommend for the time," which felt like a clear dismissal rather than accountability. It's hard to trust a healthcare provider that doesn't even treat its own employees well, let alone its patients. The whole environment felt disposable, like no one was invested in doing the job professionally. No wonder Intermountain Health has been gaining both Kaiser's patients and its employees, people naturally move toward places where care and professionalism are taken seriously. I expected far more from Kaiser Urgent Care, and what I saw instead was a serious lack of professionalism and respect.

Easy access, great parking, Fast check in, and extremely polite staff. The Dr had great bedside…read moremanner and took care of all of my needs and concerns. Definitely enjoy my VA benefits!

Very convenient location. Plenty of parking, staff is great and I get the necessary services I need.read more

So I've now been to the Aurora and Parker locations. They communicate extremely well for set…read moreappointments. I will say however that the initial appointment was going to be 3 weeks out for imaging and an initial consultation and I was in excruciating pain from a pinched nerve. I got a referral from my chiropractor Dr Rick Odekirk next day somewhere else and was able to move the initial appointment here up to same week. I've met with Dr Buchannan twice now and have been doing PT for now. We'll see how this goes.

Yesterday I had neurosurgery by Dr. Collin Buchanan. He is a knowledge, skilled surgeon. He truly…read morelisten to his parents and treats them like individual people. I am so thankful I found him. I was a nurse before I got hurt. I was a nurse for 40 years. He is one of the best! Be blessed and pick him. Thank you Dr Buchanan.

Fall of 2025 my mother's doctor diagnosed her with dementia. She said she had to go to behavioral…read moretherapy and plan end of life and find a facility to put her in. The doctor even flagged my mothers chart. My mother was scared and very upset. As her daughter responsible for her I was scared to death. What I wasn't understanding was my mother was still fairly independent and fairly sharp cognitive. When the doctor flagged my mother's chart that's when I told my mother she was done with Kaiser. The doctor didn't want to listen to how my mother said she was feeling which I found to be disrespectful. My mother just went to her new doctor ( my doctor) not a Kaiser doctor for her annual checkup, had a cognitive evaluation and was given a clean bill of health. The doctor said cognitively she was normal for 86 years old and that one of her medications can slow the cognitive circuits a little and she was in good shape. The Kaiser doctor never said anything about this medication being able to slow the cognitive circuits a little. We both feel such a sense of relief. I feel I saved her level of independence and quality of life she has.

I've been a Kaiser Permanente member since birth and generally have had positive experiences, but…read moremy recent visit left me feeling disappointed and frustrated. For the past few days, I've been dealing with typical viral cold symptoms that escalated to include a persistent cough, chest pain, shortness of breath, throat irritation, nasal congestion, bloody discharge, and a severe headache that turned into a migraine. Concerned about these symptoms, I tested twice for COVID-19--both negative. After my chest pain worsened, my friends and family urged me to seek urgent care. At urgent care, I explained my symptoms and received a strep, flu, and another COVID test--again, all negative. Despite feeling like there might be an underlying issue causing my symptoms to worsen, I was given a breathing treatment, prescribed an inhaler, and sent on my way, feeling like I had wasted both time and money. After following the care plan to the letter with no improvement, I made an appointment to see my Primary Care Physician (PCP). Instead, I was met by a nurse, Ms. Roberta Owens, at the East Denver Clinic on August 26th. I arrived slightly late, feeling absolutely miserable, and received a call while checking in, warning that my appointment would be canceled if I didn't check in within 10 minutes of the scheduled time. Already struggling to speak due to my symptoms, this added stress was not helpful. Ms. Owens quickly took my vitals and started asking pre-questions. From the start, our exchange felt defensive and combative. I was coughing so severely that it interrupted my speech, yet she continued to push the conversation. There were no tissues in the exam room when I asked for one, adding to my discomfort. I expressed my main concerns--particularly the intense sinus pressure and headaches--and suggested that I might need a referral to an ENT specialist. Instead, she ordered a chest X-ray, which unsurprisingly came back clear. Back in the exam room, Ms. Owens reiterated that what I had was likely just a cold, dismissing my concerns. While I understand that sometimes immediate medical remedies aren't possible, compassion and kindness can go a long way. Unfortunately, Ms. Owens seemed dismissive and didn't listen to understand my concerns. Her demeanor left me feeling emotionally drained on top of already feeling physically unwell. This experience was a stark contrast to the quality of care I've come to expect from Kaiser. I hope that future interactions will be more attentive and empathetic.

Nothing better than going to a medical facility and being treated with respect and dignity. This is…read moreone of the places you go for your military claim classification. From start to finish. The coordinator on the phone rearranged my appointments so I didn't have to go 70 miles each way instead of 3 miles especially on a snowy day like today was. It's stressful as it is trying to explain your issues and when and where it took place especially if you're old like me and it's hard to retrace precisely and they understood and told me to do the best I can. Also during the exam they were very pleasant and not rushing you like some meat market like in boot camp.

The VA scheduled an appointment for me for an evaluation of my claim…read more The staff members are friendly and the wait time was reasonable. The waiting room and examination room were clean and comfortable. The judge is still out about my claim since I am still waiting for the results from the VA.

I am so impressed with the wonderful staff at Life Care Center of Aurora. My mom was recently…read moreadmitted, and it's true what you see online in the reviews. They are absolutely the best, like family members that you love. From the front desk all the way throughout the building, every single person cares about your family member that is there. My mom has some special needs that I needed to discuss with the staff, we came away from our meeting feeling confident that I was heard and my mom would get the care that she needs. My mom's room is nice and spacious, compared to what I've seen at other places. The entire facility is clean, and well taken care of. I would highly recommend doing what we did, taking the time to research and speak with the people at LCCA if you have someone that needs long-term skilled nursing. I'd give the staff ten stars! !

My mother came here for inpatient rehabilitation after her knee replacement surgery last week. This…read morewas one of the facilities that Kaiser Permanente pays for 100% of the stay. My mother had a private room and we could come in at any time to visit. The facility does need renovations, but my mother has received superb care from the entire staff which includes the physical therapists (Sarah is great!), Certified Nurses Aides (LemLem, Concha, Albert), Nurses (Laura, Mary). Everyone was very helpful during my mother's stay.

Between wait times and billing issues- go somewhere else…read more They rarely run on time, even though you are required to arrive 30 min before your appt, it regularly takes them up to an hour after your appt time to actually see you. Late last year I waited over 2 hours past my appt time to be seen, as the office had an extended closure over lunch for an all hands meeting that they did not notify their patients of...by the time they arrived back the waiting room was full, and it took forever for them to work through all the people that had arrived for appts while they were at their all hands. This place almost never gets things coded correctly to bill to insurance. They ask you to sign one set of paperwork before you arrive that explains "surprise billing" and notes if they are in network, then when you arrive they give you different sets of paper that are vague in terms of what they will bill and don't acknowledge if they are in network. They will verbally tell you if your insurance is expected to cover but won't put that in writing and you must sign a waiver that you will pay all costs. They also ask that you sign another "surprise medical bills form" to protect them in case your insurance is no longer in network. They will tell you this is their process and their lawyers require it. When they code something incorrectly or bill twice for the exact same service it takes many phone calls to resolve as they provide codes to a different dept at the hospital and the billing people don't regularly talk to the people who provide the codes.

I've been coming here, this is my 2nd visit in a year. I've had a swollen lymph nodes under my arm…read moreand needed quick attention to see if there are other things going on. The front desk is so sweet, very nice and welcoming. A dreadful process, but the techs and nurses made my experience comfortable and easy. Since I used to be an advanced tech at UCH ED and Gen Surge, I knew I was in good hands. You will be too! The mammogram and ultrasound didn't take long, I won't lie though, it's a little uncomfortable and a bit painful. But, in the end... it's so worth it! The Breast Center is on the 3rd floor in the outpatient building, there's plenty of self parking and or complimentary valet. The department has its own wing, huge with lockers and private changing rooms. Before they start with your mammo, they will explain the difference between 2D and 3D imaging. Some PPO insurance will cover the 3D and some does not. It's best to ask your insurance provider before hand. The best part, you'll find out the results right there shortly after your ultrasound sound! Which is pretty amazing!!! There are doctors working to check your images before you are discharge. :) I got my go for an Augmentation, no abnormalities and or swollen lymph nodes! Woo!! I highly recommend them!