The customer service here is pleasant and reasonably efficient. The lobby area is open 24/7. It's…read morea good place to buy postage stamps, and avoid the crowds of some of the larger USPS facilities.

Except whenever they're understaffed, this USPS location has always been a good location for…read morecompetent and friendly service. I've successfully used this location for the last two decades or more, and have been generally pleased.

Very kind and professional helpful took in consideration that this was all knew to us with…read morerelocation of living.

This is a nice, little, "old-school" post office where you can drop off letters/parcels or buy…read morepostage stamps. For such a small town, their retail hours of operation are kind of impressive: Monday through Friday 7:15 am - 12:00 pm 1:00 pm - 2:15 pm Saturday 8:00 am - 12:00 pm Sunday closed Be sure to abide by the speed limit when driving through town.

This is a well-kept facility, with a clean lobby area. I sometimes drop-off mail here, or even buy…read morepostage stamps. Beware of stray dogs roaming around the area.

Staff is friendly and knowledgeable. Went around noon on a Thursday and there was no line and there…read morewere 2 workers present to serve. When it comes to the Post Office and wait times it boils down to timing of the visit and locality. Trust was a great experience at the Collierville USPS Office.

I'm a Collierville resident and only come to this location as a very last resort due to lack of…read morecustomer's services. Every encounters were always horrible! I've witnessed them being respectful to other customers. This is my first time leaving a review and hopefully management will intervene. The staff's attitude is very spiteful and rude, especially the skinny, older lady with glasses and hair bow. I don't know her name but she was insanely rude. She gave me a nasty attitude and rolled her eyes when she see that my package wasn't tape. She refused to tape my label, told me she doesn't have tape and tape is for sale only (this was a lie because another staff taped it for me). The whole postal office employees need customer services training or hires people that actually want to do the job!

I've always received tolerably good service from the workers here. No real complaints. The…read morelocation is fairly convenient, also.

Except for sometimes fairly long lines due to staffing shortages, this post office offers fairly…read moregood service. The employees have always been respectful and helpful each time that I've interacted with them. Now, calling their phone number isn't the best way to communicate with them. Customers really need to speak with a clerk face-to-face in order to obtain real assistance. They honor most reasonable requests, and work to find a solution to issues.

They lost my baby's passport application, never sent it in, and have made it impossible to get a…read morerefund and provide no solution

I love this location. Crowded or not, I always am in and out in now time. The workers are super…read morefriendly. I always have great parking and I have never had an issue with my packages being delivered. They are always helpful and answers questions whenever I need assistance. They have plenty of free boxes in stock and they are FREE (well the ones that I use)!! Cool Location.

A post office isn't normally a place I'd write a review on, but I just had to after I encountered…read morethe most helpful person I've ever encountered in a post office. Unfortunately, I didn't get her name, but with me and all of her customers, she was friendly, cordial, and went above and beyond. Nice to see, particularly in a governmental institution/business. Also, it smelt good in there. Odd, I know, but nonetheless. If only the price to send a small package or even a piece of paper wasn't so outrageous...

If I had the option, I wouldn't give ANY stars after Saturday's interaction (or lack thereof) with…read morethis Olive Branch, MS. Post Office! I understand that they couldn't send out their carriers with the ice/snow on our streets this past week - and I don't have a problem with that. But the lack of communication, miscommunication, and failure to have the window open during the posted hours is irreprehensible, rude, and irresponsible. When I arrived at 11:50 AM, Saturday, January 31, 2026, the service window was closed, even though the posted Saturday hours was listed as 10:00 AM to 12:30 PM. There was 6 people in line in front of the service door and they informed me that they were trying to pick up their mail/packages as well. The lady at the front of the line (and 1 of the other gentlemen in line) informed the rest of us that they had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The lady at the front of the line would occasionally knock on the door and ring the buzzer on an alternating basis trying to get one of the ladies in the back (that we COULD SEE AND HEAR through the mail slots) to come to the door and allow us to receive our mail/packages or let us know how to go about doing so (or when). After approximately 15 to 30 minutes of knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots, one of the ladies finally come to the door and spoke to the woman at the front of the line basically telling her that she didn't have the authority to hand out mail to us. The lady at the front of the line informed her that she had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The USPS employee then told her she would have to check with a supervisor on the matter and that she would come back to let us know - in the 45+ minutes that I was in line she never returned to the door to do so, even though after about 10 minutes we resumed knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots. No further communication from anyone in the back and no sign hung on the door or window stating whether or not we had any options. While I was there, we had people leave and others join us in line for the same reason - to pick up our mail/packages, but we never had less than 4 waiting in line. If any of the USPS employees had come out and talked to us or hung up a sign on the door stating they were currently unable to retrieve any mail or packages at that time (and if the person or persons that had been called earlier told customers the same message), I think all of us would have gone on about our day and followed up on this on Monday. Some of us might not have liked it (especially those that had called ahead and been told to come on in), but I think we would have understood and moved on instead of standing around wasting our time. Very unprofessional in my humble opinion.

The Olive Branch post office should be renamed Hood Rats Post Office. attitudes, no smile, slow,…read moreexcuse after excuse why packages dont go out on time, why they take forever when they reach here to get delivered. its like you should feel privileged to walk in here by their attitude. back end managers or what ever they call them are no better as they have they same attitude when asking questions. i would trust a crack head to get my packages out than these idiots.