Good morning, Very good employees-correct,helpful and intimate.I'm always with respect in it Post Office. Look nice weekend and Blessed day for you employees. Daiva. read more

The Post Office... whether it is here or in the U.S. it always seems to be very busy and it really is never a quick stop. The set up of this one however, seemed to make waiting not so bad. Forget the queue, take a number and have a seat on the red sofas. I did notice that there were a couple of people who were confused by this and tried to queue up only for the staff to inform them that they needed a number. Of course, it got a bit more interesting when they were trying to direct the customers to the computer to get a number from behind the counter. As usual there are currency and passport services available. When you get a number from the computer, you do need to specify what service you are in need of so you can be allocated the correct number. After I had taken a number and plopped myself onto a red sofa, I noticed to the right of the door are self-service kiosks which you do not need a number for. They were quite busy as well with one staff member helping out if there are any problems. Typically I use self-service kiosks in the U.S., but since they were just as busy as the staffed desks and I wasn't entirely sure what post service I needed, I chose to continue waiting. They have packaging supplies for sale as well as some travel items (baggage tags, plug adapters, etc.). I also noticed that the ATM was inside next to the self-service kiosk, but was out of order on the day that I was there. The lady that helped me was very friendly and explained the different options of services available to me so I could make a decision about what I wanted. As I was being helped, they were trying to get more staff at the desks to speed up service. Kind of wish they would implement the number system in more post offices! read more

Today called at main post office. Town centre. Bolton. Only too find temporary closed due too technical issues. Like to thank the helpful staff when it reopened for their professional attitude. Very friendly and helpful. Many thanks Mr and Mrs Charlton. read more

This is the main Post Office in Bolton. As such it's often very busy -- I've used it a number of times and as far as I can remember I've had to queue every time (and sometimes for quite a while). Whilst it's central, that creates problems if you are coming by car -- the nearest car park isn't too far away, but of course it isn't free. Having said that, the service has always been friendly and helpful, and it does what it says on the tin, so to speak -- so I suppose I can't grumble too much. read more

The central post office is a large branch. There are usually queues as it does tend to get pretty busy dependant on when you visit. They have a currency section. They also sell some basic packaging materials for parcels and letters. At the back of the post office is a long shelf where you can write out any forms. There is also a passport photo machine as well. The staffs are helpful should any problems arise as in the past had a problem with the photo machine and it was dealt with quickly and efficiently. read more

I visited Bolton Post Office this morning and it was the best customer service experience that I have ever had. I was treated as if I was the only person in the post office. The service was unbelievable. The manager and the 2 other members of staff treated me like royalty. To cap it all at the end of the transaction I was given a kiss on the cheek by one of the women. She said that many people come into the post office with lots of problems but they leave with a smile on their face. I certainly had a smile on my face after visiting the post office this morning. read more