I went into the Posh Salon for a basic blonde highlight because my dark roots where showing. The stylist used too much toner on my hair and it came out totally grey. I was EXTREMELY upset yet very composed and politely asked her to fix it. She then took me to the wash-bowl and ROUGHLY scrubbed my hair with shampoo and rinsed THREE times before conditioning it. When I got back into her chair, my hair was an absolute tangled and (still a) GREY MESS. She then proceeded to YANK and SNATCH my hair with her hair brush, hurting me in process. I then got up and told her stop. I requested to speak with the manager and after 10 minutes of waiting, the manager showed up and tried to convince me my hair wasn't grey, like I was a blind idiot. I finally told the stylist that I was NOT going to pay her for my hair. She was appalled and threatened to call the police, in which I prompted her to do so. She argued with me about her right to be paid although she NEVER ADMITED SHE HAD MADE A HUGE GREY MESS OUT OF MY HAIR. That night, I washed my hair with two bottles of lemon juice, one bottle of apple-cider vinegar, and washed with shampoo three times. It is now the next day and my hair is still slightly grey. I will never ever, ever step foot into that salon again. Nor will I ever recommend them to anyone. I walked out of Posh Salon feeling ugly and looking older. TERRIBLE EXPERIENCE read more