The hacienda is beautiful. It's so magical. The history is very interesting. It was built in 1524…read more. We came for a wedding and it was amazing. The atmosphere is incredible. The staff are so friendly and welcoming. The suite we stayed in was very nice. It was quiet and pleasant. There is AC and a fan. Cuernavaca is a hot and humid, so prepare for the heat. Also take mosquito repellent.

The worst night sleep ever at such a high price. It is 12am and the party outside our room is still…read moregoing reverberating into our room as if we are there. This place is so expensive for this. When we called the front desk they said the party will continue until 2am and all they can offer is ear plugs. Oh! And the food is awful. We do not recommend.

I love this place . This is what Bread and Breakfast hotels are made of…read more If you are in Mexico or anywhere near Cuernavaca and you are planning to get away , this is the place you want to be . It's beautiful , serene , a breath of fresh air. They will take good care of you here without being intrusive . The hotel is white , everything is white . I don't know how they maintain it but it gives it an air of grandeur and beauty you won't see anywhere else . The rooms are huge . We stayed in the 03. Huge king size bed , wide bathroom and shower (no bath) . Stayed here for 3 nights . All the rooms have a large common lounge area or balcony where you can sit and read or have your meetings . The rooms also have a an air conditioner and a ceiling fan. The ceilings are really high so the air takes a while to circulate but once it does you are in for a treat even in summer . In the 03 room I noticed some noise at night from the 100 bars / restaurants on the corner of the hotel . Okay maybe not 100 but there's a lot of them . There's also a DJ in the hotel spinning on Friday nights so if you are one of those light sleepers , shut all your windows (bathroom and bedroom ) and that should help . They also have ear plugs free on the both sides of the bed stand so the noise shouldn't be a problem . They have two pools here . One is in the middle of the restaurant (for the extroverts ), there's a more secluded one on the other side of the hotel for is introverts . You'll find it. The menu here is robust . Breakfast is free . They have Mexican options ( chillaquilles and such ) American options (scrambled eggs ) and healthy options (granola , fruits , oatmeal ) . The dinner menu is robust too. Tried the pork belly, lentil soup, didn't care for the Caesar salad but that's just me (too much mayo) . Prices range from 7-10 usd per meal. There was paella on the weekend when I was there . The other reason you should stay here is that it's central and only a walking distance from all the tourist places you want to go here . It's opposite the palacio de cortez, right beside the zocalo, town square , market places , two minutes walk from the Robert Brady Museum, the cathedrals , it's all one big square . I found this place on trip advisor and I'll gladly recommend , give some pointers and even come back . It's even more beautiful at night when they have lights in all the trees and candles lit up everywhere . It will convert the Un-romantics ! Don't forget to tip the waiters , i noticed nobody was doing that . They are ever so attentive without being intrusive and they all speak some level of English. If you buy a bottle of wine outside the hotel, they will open it for you at the bar . PS- I looked at other hotels on trip advisor and getting here Iv seen two other ones I looked at . I'm glad I picked this place . Take a trip to Tepoztlan to see the mountains of you have time .The hotel will call you a cab that will wait for you for 3 hours and bring you back . We paid 600 pesos. It's a magical experience.

Do not stay here if you're planning on having any guests over, because they will not allow it. We…read morehad an event and they refused to let our friend, and hair and makeup artists into the room. Staff members gave contradicting information. We had a wedding to attend, and they ended up making my guest change in the lobby bathroom. The food and drinks were good, but I would not stay here again nor would I recommend it to anyone else.

A beautiful hotel in a picturesque town. The staff were superb and so helpful. We stayed here with…read morea large wedding party pretty much rented out all of the rooms. Anytime we needed a taxi they called one for us which is helpful when you are traveling and running around trying to get wifi. The rooms are decent size and clean, the bathrooms are little outdated but still very clean and comfortable. The right side of the hotel hosts the grand fountain, a pool, a covered patio, and even a small chapel. We had a lovely stay, minus the mosquito bites that are unfortunately unavoidable and no fault of the hotel. Check it out, you wont be disappointed !

Wow, what a beautiful property. The rooms are unique, spacious, and extremely comfortable. Not to…read moremention how clean the entire property is as well. The service was fantastic, and the staff was terrific. I would absolutely stay at this property again and highly recommend it.

DO NOT STAY AT THIS HOTEL. Probably one of the worst if not the worst Hotel we have ever stayed at…read more The rooms have so much pertume added to them you choke, the linen is worn out, the shower has no drainage and flooded. Hotel is terrible. Lady manager does not care at all and has the worst attitude. Do NOT Consider this Hotel.

Would rate this hotel 0 stars if possible. We were staying here to check it out before our wedding,…read moreas we were going to tell our guests to stay here and had a room block. The hotel staff were incredible rude and unwilling to help with the issues that we had. We had to pay up front for our entire stay, which was fine but after the first night here we decided this hotel was not for us. Our shower flooded the bathroom, the bed felt like we were sleeping on a box spring and not a mattress and the AC barely worked. They would not refund us for the rest of trip and have since been giving all of our wedding guests that have already booked the hotel an incredibly hard time canceling. mind you our wedding isn't until next year. do not recommend this hotel at all.

I think that at the height of this resort, it was absolutely phenomenal, but now, and maybe because…read moreof COVID-19, it is not what it used to be. Even though the staff attempted to offer five star service, they were not able to do so. I think that the staff has been reduced so much to a point that it has affected the quality of service at this resort. I did receive an incredibly nice massage at the spa and I ate breakfast lunch and dinner there and the food was very good. The menu is very limited but the quality the the food was very good. The grounds are absolutely beautiful and there is a area in the back which is a Zen garden that is absolutely relaxing and enjoyable.

This is the restaurant of the spa. Impractical if you only come for the food, but worth it if you…read morehappen to come for a massage. The food is quite good though, the ingredients are very fresh. The place is a bit pricey. I had the duck filled ravioli and they were very rich and creamy, although the duck was dry. Breakfast only serves buffet style.

A large domed Catholic chapel dominates the front part of the complex. As you walk in the…read morereception is to your left. I found the staff to be friendly and helpful. There is free parking. The price of the rooms vary according to size and if you want a room with or without air-conditioning. The climate is moderate even in the summer, with cool evenings, so most people who live here do not use air-conditioning. During the last days of August I thought I would need it but I really did not miss it. The ceiling fan in the bedroom was enough with the window open to allow cool air in. The hotel has a good security and is rather tranquil. Next to the chapel in the front of the complex there are some conference rooms. From there, there are several rows of rooms, from which you can choose the first floor the second floor. There are no elevators, so second-floor guest would need to use the stairs. The one thing I appreciate about this hotel is it's cleanliness and tranquility. Don't expect American-style amenities in your rooms such as coffee service or hairdryers. If you want coffee or something else to eat the restaurant is open during normal hours. I found the food at the restaurant to be quite good, and inexpensive. The service was friendly but not the most attentive. This hotel is family friendly. The rooms are basic but nice. I had one of the smallest rooms as I am traveling alone. There is ample closet space and plenty of plugs for recharging devices. I have not use the very small TV which is up next to the ceiling. If you want a remote you have to ask for one. I was provided one water bottle. The bathroom has soap shampoo and moisturizing cream. There were two towels one hand towel and a bathmat. The toilet area is separate from the shower and sink. There is a door separating the bedroom from the bathroom areas and entrance. I found the bed to be quite hard. The pillows were also overstuffed and very hard. Not the most comfortable but passing. The bedding was clean and linens changed daily. Without an air conditioner running to provide background noise I recommend using a white noise machine or application on your smart phone. I always carry a small speaker that connects with Bluetooth for such use. My white noise application really helps as the sound in the hallway tends to carry with the tile floor. With the window open there is some noise from the street or birds especially in the morning. So if that will bother you you need to get a room with an air-conditioner or use a white noise machine to get a good night's sleep.

I'm not one to insult a place, but they should be a little more direct about the type of hotel they…read morehave. I was extremely embarrassed when I realized it was a Motel(a place where people go to have sex quick and then leave). I left my hotel room with my boyfriend and friend and when we returned, our room door was wide open. When I called and asked what happened, they didn't care and said they thought we left. I replied with saying how I paid for 2 nights so why would I leave? Then the man hung up on me. I then went to eat at their "restaurant" where the waiter had no idea what they even served there. We ordered pretty easy food, a veggie burrito, a steak burrito, and a Mollete. They brought us disgusting food. For the veggie burrito they brought us carrots and cauliflower wrapped in a flour tortilla. For the steak burrito, they brought me a ham and cheese roll up, and the Molletes meat and cheese tasted bad. I was so let down. My cousin is getting married this weekend, and that hotel was close. And the reviews were nice so we attempted to stay there. I felt like the rooms had cameras in them, and there was a little door that you could crawl through to get inside the room from the hallway. Extremely creepy. I felt unsafe. If you're trying to hang out with a prostitute for the night, this is the place for you. If you're trying to enjoy a vacation, don't stay here. The staff didn't care about anything. Except telling us my family couldn't be inside our room we rented unless we paid 200 pesos per person, per day. We ended up getting a different hotel. That is actually a HOTEL.