We had the best day exploring New York City as a family. We have three girls ages 20, 12 and 10…read more Like did an amazing job of making the history and city exciting for each of them. They asked to hang out with him the rest of the week. He stopped for snacks and let me customize the day according to what the girls were interested in learning. Thank you for being a part of our memories!!

After touring with Luke twice in 2011 (group tour as a couple in April then a private tour on a…read moregirls trip in October) when we were planning our itinerary for our trip back to NYC in November 2025 with our 11 year old son, Real New York Tours was the top of our list. We chose the private family tour and booking was quick and easy and the customer service as great as I remembered. On to the tour itself: Luke met us at the Museum of Natural History on time and we got reacquainted. My son is autistic and can have some trouble warming to new people but absolutely no the case with Luke, he immediately put my son at ease and they were chatting like old friends as we made our way into Central Park. The tour covered loads of Central Park, including an exciting off track visit to a secret cave, the plaza hotel, grand central station, some fun subway rides, and concluded at the Brooklyn Bridge. But more than just seeing so many iconic sites, Luke had hundreds of facts and stories (which my son loved) about what we were seeing. It was truly like spending a wonderful day with an old friend. I cannot recommend highly enough Luke and Real New York Tours. Until next time!

Scammy, unresponsive, and complete trash! Ordered the 9/11 museum tour for 5 people - $395. Was…read moretold to download the app to access the tickets. Fast forward to the day of the tour. I open the app 40 minutes before the tour. It tells me the tour starts at the church next to the One World Trade. Ok so we trek over to St Paul's chapel at 9:45. No one to be found. Waiting around until I check the app about 9:55ish (tour starts at 10) and notice it says to message in the app messenger for specific meeting location. So I shoot a message. I wait until 10:15 and still no response at which time I decide to just go ahead a go buy new tickets. I don't get a message back from Nina B until 1:45pm (3 hours and 45 minutes after the tour starts ) telling me it's my fault I didn't check the email even though the app tells you to communicate and get the tickets in the app. She would not accept any responsibility and refused a refund. So I had to do a charge back, which I obviously won. See my communication times and screen shots below. BEWARE AND DO NOT DO BUSINESS WITH THIS COMPANY. I told you I would get my money back Nina B

We did the 5 Borough tour and had the most AMAZING guide!! Solange Rodrigues was so knowledgeable…read moreand personable. She was a wealth of information on every place we saw. My granddaughter and I throughly enjoyed our tour. She also took photos for us and our group at any of the stops. She was so professional and we highly recommend her and this company.

Queens Food Tours is a culinary and cultural walking tour company that focuses on Long Island City…read more Suitable for all age groups and fitness levels, customers experience an exclusive taste from some of the best eateries and hidden gems in Queens. In between the food tastings, they receive an insider's view of the culture, history, and architecture that defines the area. Address: www.foodsofqueensny.com

A delicious and informative way to get to know long island city. Took a weekday afternoon tour and…read morereally enjoyed both the food(you will be full) and interesting local history. Perfect amount of walking to make room for the next tasting .Guide was thoughtful and detailed a true embasdor for cusine in the area. Guide gave great recommendations and I am looking forward to exploring more of the dining options available in the area.

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Great tour!!! The…read moreonly hiccup was the bus was unmarked and not parked in front of McDonalds as described on the website/email instructions. I had just explained to my son the importance of arriving early because arriving on time makes you late(he wondered why we left the hotel early though we were only a couple of blocks away from McDonalds.) The unmarked bus was parked across the street in front of the Paramount building. We were in line for a different tour who was parked in front McDonalds who informed us that we were in line for the wrong tour and pointed to the unmarked bus. We still arrived on time. I then explained to my son that situations like this is why you arrive early. I had a ton of missed calls and was contacted by email but a sign of some sort would've helped(a magnetic sign on the driver and passenger doors, or a foldable sign that can be transported on the bus) as I noticed the bus from across the street(the same side as Applebees and Ellen's Stardust Diner) but had no way of identifying it.

This museum is lovely. I'm glad I had the chance to meet up here and take a quick tour following…read more It's such a serene spot in Queens and they have such great programming. Sorry for the lack of pictures as it was a dreary day and I just wanted to take the space in. Hoping to bring Bubs here back in the summer!

The landscape artist and architect this museum is named for seemed to just really want to build…read moreplaygrounds, but had to face so much red tape from the city to execute on any of these ambitious plans. It was cool to see the renditions and actual models of what could have been for our city. A friend I visited with works in theater and is a fan of Martha Graham's work so she was pretty excited to learn that Noguchi is the artist behind many of Graham's stage productions. The museum spans two floors and a peaceful outdoor garden area, where a group of us sat and took in the ambience for a while. You can get through the museum pretty quickly if you wanted to but the space really invites you to turn off the business of the mind and while away the hours here. FYI there's no cafe on the premises and there's no food or drink allowed in here, but the staff pointed us to a lovely stretch of cafes just a block away.

I always use the big bus tour group when I come to NYC with teenagers. The customer service is…read moregreat-- as we are checking in between 18 and 25 people. it's an easy way for us to travel around the city and let them separate off into some smaller groups but not get worried they don't know how to get back to the meet up. The open top is a great way to see the buildings especially when it's your first time to the city. The recorded running commentary is informative and witty. This year we again did one day on the red route and one day the blue route. Great experience- especially Denise and Wanda!

Big Bus Tours is a great concept with extremely poor execution and staff mentality of hustling…read morecustomers. Before even coming to New York we had already planned to do the Big Bus Tour through the New York Pass via Go City. As we wandered the streets, we were constantly hounded by their aggressive staff in the streets trying to get us to buy tickets. Chill, we already have tickets!! Honestly if we didn't already have tickets I would have been so turned off I wouldn't have gotten tickets for it. On the day we redeemed the Hop On Hop Off we went to the stop by M&M World as indicated on their map. And just for the record I have their App, so it SHOULD be simple. Since we wanted to do the uptown loop, we were directed by their staff to walk a few blocked the other way to a different stop. Then ran into another staff member who gave us the opposite direction. The first person gave us bad directions and wasted AT LEAST an hour of our time. And as I mentioned the App, there were buses that were synced without any updates for 20-30mins. What's going on?? And even when we asked their staff they didn't know when the next bus would come either. So frustrating!! In THEORY the value of this hop on hop off bus would be to help you explore the city. You can stay on the bus the entire time and do full loops of the uptown or down town loops OR you can get off and explore a little bit, and hop back on at a later time. All great... if it was actually reliable. Also they give you headphones to listen to their audio tours. Jeez who uses wired headphones these days? Give me something to sync to so I can use my airpods. The audio quality was so poor. It was be loud one moment and then hard to hear the next... and if you increase the volume, later it would be too loud in a painful way. And I've done a lot of these tours in many cities. Usually I have a PERSON telling me amazing facts about the city. This is a recorded unpersonal tour, I am expecting THE BEST FACTS. After being disappointed by the segment I listened to, I gave up on the audio tour. I enjoyed the view from the top deck, and being able to see things without the pedestrians in my way. Well the pleasant feeling soon ended because we were almost at our final destination when the bus stops WITH NO ANNOUNCEMENTS and we're all sitting there baking in the sun wondering what happened. People started leaving. MORE WASTED TIME. Awful operations. I was over it after a while and told my boyfriend we should leave too. When we got off we saw their staff in some deli nearby eating lunch. Obviously I want people to take their lunch breaks but an FYI would have been nice. They allegedly "gave" us a second day but I didn't even want to deal with it. Too unreliable of a service and too much wasting time. Is there another tour bus company that's better than this one in NY?

From my previous review, noticed recently during a big snowstorm that I omitted most winter-related…read moreactivities one can do in Central Park! These include, though aren't limited to: Sledding, cross country skiing, making all manner of snowmen/forts/snowballs/snow angels, snow tubing, snow plowing and shoveling the streets and walkways, defrosting your fingers and toes, admiring the winter scenery. One of the best things about CP is that it's open daily, year-round. On one very very cold Saturday afternoon when we got about a foot of snow, I ventured out in sub-freezing temperatures, and was surprised by how many people (thousands!) were playing in the snow. I had never seen CP so crowded, not even on warm sunny days! Not only families with children, it seemed everyone healthy and active enough to participate was out and about. How many people had sleds too!* That being said, one suitable aspect of CP is the many hilly areas so if you had a sled, you were in luck, with much fun to be had. On your next snow day, GO PLAY! *Considering it hadn't snowed more than a few inches annually the past few years I wasn't sure where people either had space to store, or how they were able to procure sleds at such short notice.

One of my most favorite places in the York city! Just don't get caught there walking throw it in…read morethe middle of the night. No just kidding all jokes aside and this is one of the most interesting parts in the city and one of the few places that you will lots find green open space. There are lots of common walkways and running trails for you to get your fitness in if that's what you like to do and for kids there are several playground areas in and around the park. It's the perfect place and change of pace from the hustle and bustle of the city. And what I find most interesting about Central Park is that no matter how many times you come here, it always seems like you'll find something different about it from the last visit. The sights, people, landscape and everything around it changes with each day or season. That's the beauty of the park that I like most.